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Encouraging our clients to read
books has always been an integral part of our business. As a result, we’d like
to periodically share 10 books that we feel should be included in your business
and/or personal library. These books are not listed in order of sales,
popularity, or recommendation. The numbers are used only for reference purposes.
 #1
Character is Destiny
Inspiring Stories Every Young Person Should Know and Every Adult Should
Remember
by John McCain with Mark Salter
I must begin this particular review
with a confession. I'm not certain I would have purchased this book myself
but, after reading it, I'm thankful and proud to have it occupy a special
spot in my personal library. I received this collection of morality tales as
a Christmas gift from a dear, long-time friend and began reading it more out
of obligation than desire or interest. I'm pretty sure that approach stemmed
from my dislike and distrust of most anyone involved in today's political
climate ... from dedicated liberals to devout conservatives. However, I must
also admit that if I were to be in the least tempted to read anything
written by a politician, it would be the works of John McCain.
He is one
of the few politicians I admire for his courage to speak his mind and do
what he thinks is right for the American public. He cares little for the
approval of his own party and has an equal number of friends and foes on
both sides of the political aisle. Few others can make that same claim and probably
fewer have the courage to want to. He is a rare exception to the partisan
bitterness in Washington these days, often crafting bipartisan approaches to
issues such as smoking and campaign reform.
John McCain is a maverick
senator and former Vietnam veteran and prisoner of war. The son and grandson
of prominent Navy admirals, John McCain was born in the Panama Canal Zone in
1936. After graduating from the United States Naval Academy in 1958, McCain
began a 22-year career as a naval aviator. In 1967, he was shot down while
on a bombing run over Vietnam. He parachuted into a lake, breaking both arms
and a leg. He was held as a prisoner-of-war in Hanoi for five and a half
years (1967-1973), much of it in solitary confinement. He actually refused
early release—which he saw as a public relations stunt by his
captors—insisting that POWs held longer than him should be granted their
freedom first. To me, that act alone speaks volumes of John McCain's
character! Thereafter, McCain was treated much more severely, but he also
had an opportunity to bond with his fellow prisoners. Those experiences
strengthened his resolve and eased his transition back into civilian life.
He retired from the Navy as a Captain in 1981. McCain's naval honors include
the Silver Star, Bronze Star, Legion of Merit, Purple Heart and
Distinguished Flying Cross.
In Character Is Destiny, McCain and Salter tell the stories of 34
celebrated historical figures and lesser known heroes whose values exemplify the
best of the human spirit. He illustrates these qualities with moving stories of
triumph against the odds, righteousness in the face of iniquity, hope in
adversity, and sacrifices for a cause greater than self-interest.
Each area of
this book is titled with a general value. For example, part one is titled with
the general value honor. Each individual value has specific character traits
that make up that particular value. For instance, HONOR includes similar areas
such as: (Honesty, Respect, Authenticity, Loyalty, Dignity). Then, the authors
share a true story of a person who exemplifies the featured value.
Here is the complete set of general
values and their (specific character traits) for each part:
- Honor: Five character traits
indicated above
- Purpose: Idealism, Righteousness,
Citizenship, Diligence, Responsibility, Cooperation
- Strength: Courage, Self-control,
Confidence, Resilience, Industry, Hopefulness
- Understanding: Faith, Compassion,
Mercy, Tolerance, Forgiveness, Generosity
- Judgment: Fairness, Humility,
Gratitude, Humor, Courtesy
- Creativity: Aspiration,
Discernment, Curiosity, Enthusiasm, Excellence
- Love: Selfishness and Contentment
Each of the stories exemplifying character traits is well told
beginning with a brief summary about the person.
Each subject area features a cover page consisting of an impressive hand
drawn portrait of the person who is profiled. In addition to the portrait
is an insightful quotation from a William Shakespeare play.
His
choice of heroes and heroines is diverse enough to please both liberals
and conservatives. I think he pretty much says it all in his sub-titles.
These are indeed stories which should be shared by both young people as
well as adults as it is a genuine celebration of the human spirit. The
25 men and nine women featured in this stimulating collection include:
Gandhi, Joan of Arc, Winston Churchill, John Wooden, Abe Lincoln, Nelson
Mandela, Wilma Rudolph, Mark Twain, Mother Teresa, and Tecumseh to name
just a few. You'll also learn about the Catholic priest in Auschwitz who
offered to take a condemned man's place; the 66-year-old British Prime
Minister who, in a renowned eighteen-word remark that would live forever
in annals of history, counseled schoolboys to "never give up"; a nun,
formerly a comfortable Beverly Hills housewife, who works with prisoners
in Mexico's worst jails; and the 27-year-old football player whose love of
country led him to turn down a three-year, $3.6 million contract with the
Arizona Cardinals of the National Football League to enlist in the Army
shortly after 9/11 and then make the "ultimate sacrifice" in Afghanistan.
This collection will provide you with hours of enjoyable reading,
thought-provoking examination, and cherished inspiration.
#2
If You Don't Make Waves, You'll Drown
10 Hard-Charging Strategies for Leading in Politically Correct Times
by Dave Anderson
Prior to every keynote or seminar, we offer
the disclaimer that we're about to share with you what you NEED to hear
rather than what you WANT to hear. I guess I always felt that was pretty
daring and bold in this day and age of pampering audiences and sharing warm
fuzzy antidotes in hopes of inspiring enhanced productivity, profitability, and
prosperity. Never again. Our remarks seem insignificant after reading this
book.
Two chapters into Dave Anderson's rantings, I must admit I was angered,
insulted, disturbed, embarrassed, offended, irritated and exhausted. I felt
abused, almost drawn and quartered. I felt I had been kicked in the shins,
slapped in the face, and had the wind knocked out of me. But wait, don't
misunderstand. That's apparently a good thing. The author actually predicted
many of those reactions. In fact, he claims he would have failed his readers
if, in fact, he had NOT provoked those many emotions within us. As he says,
frustration and dissatisfaction are unequalled motivators and that's exactly
what is needed in today's chaotic business environment. I bought this book at the airport in Los Angeles prior to a long red-eye
flight back to Michigan. It shortened the flight dramatically. I discovered
very quickly that this is certainly not your typical business book.
Anderson's direct and bare knuckles approach makes you realize that he has
no intention of inspiring you but has every intention of taunting you into
action.
He pulls no punches in pointing out that today's business leaders are
running out of time. Look around and you'll see that our businesses are
mired in mediocrity today. You won't find academic remedies to your business
challenges within these fast-turning pages. In fact, you'll find the
opposite—tips on how to be a tougher, take-no-prisoners-style manager.
He shows you how to be more direct without being disrespectful; how to
give honest feedback even when it hurts; and how to hold employees
accountable for results. In short, you'll learn how to get the most out of
your business. Refusing to beat around the bush, the author tells you how to
motivate lazy employees, reward the winners, fire the losers, and run a
tight and profitable ship. No doubt this advice will be tough medicine for
some companies until they consider the obvious alternative which is reported
almost daily in headlines from coast to coast. As a business consultant, I'd like to put this book into the hands of
every one of our clients. It's filled with simple, to-the-point wisdom that
only sounds clichéd because it works. This is the perfect book for aligning
your company and your employees to grow your organization and exceed
customer expectations. Anyone using this book as a template for a bold new
business model will clearly reach levels only dreamed of in the past!
Buy this book. Grab a legal pad. Lock your door. Turn off your phones.
Climb into a very comfortable chair. Buckle your seatbelt. Don your armor.
Open your mind.
If you want real answers to your business challenges, this is the
reference book. There is no sugar coating here, just the facts. You'll find
many solutions that will definitely work if YOU have the guts to pull the
trigger! This may well be your last chance!
#3
50 Self-Help Classics
50 Inspirational Books to Transform Your Life
by Tom Butler-Bowdon
This title is one of an acclaimed trilogy of the
"literature of possibility" recommended to me by a client who felt I would
definitely enjoy it and want to share it with our readers. I should alert
you to the fact that you more than likely will not find these titles on the
shelves of your local book store but can certainly order them very easily
from the store or online.
Let me begin by explaining a little bit about this author and what he's
accomplished for lovers of great literature everywhere. I'm tremendously
impressed with his efforts and overwhelmed at his achievement. This book is
one of three very similar offerings that follow the same reader-friendly
format. I'll explain that template here and then share the individual
content under each title.
You'll want to keep this series of books within arm's length in your
office or home library.
 | 50 Self-Help Classics |
 | 50 Success Classics |
 | 50 Spiritual Classics |
Remember the faithful Cliff Notes we denied using in high school? This
approach reminds me of a compact encyclopedia of Cliff Notes introducing
and/or reacquainting readers with 50 of the greatest self-help authors and
their inspirational classics. Tom Butler-Bowden has spent more than six
years researching, reading, and analyzing hundreds of works to compile these
three guides to the world's best literature. Tom is a graduate of the London
School of Economics and the University of Sydney. He currently lives and
works in both the UK and Australia. You'll want to check out his website at
www.butler-bowdon.com.
The reader-friendly format I spoke of is certainly conducive to getting
the message of the original book with clarity and ease. Each classic has its
own chapter which is reasonably short and to the point while extremely
revealing.
The first page of each chapter begins with a few notable quotes from the
classic followed by a feature titled "In a nutshell." This profile
summarizes the entire classic in one or two sentences followed by another
interesting feature, "In a similar vein," which lists several other classics
that address the same subject. Thus far–one page.
The author then offers the main idea, context, and impact of the book
itself followed by a short, interesting biography of the author.
I first thought this collection of classic reviews would save me from
having to read the entire book, and I'm sure some may want to settle for
that. However, I found that while it gave me an excellent insight to the
gist of each classic and author, it also enticed me to want to read or
reread the entire content. Either approach will leave you longing for more.
Here are just a few of the self-help classics included in this must-have
collection.
 | As a Man Thinketh by James Allen |
 | How to Win Friends and Influence People by Dale Carnegie |
 | Seven Spiritual Laws of Success by Deepak Chopra |
 | The Seven Habits of Highly Effective People by Stephen Covey |
 | Real Magic by Wayne Dyer |
 | The Road Less Traveled by M. Scott Peck |
 | The Power of Positive Living by Norman Vincent Peale |
 | Awaken the Giant Within by Anthony Robbins |
 | Feel the Fear and Do It Anyway by Susan Jeffers |
 | Creative Visualization by Shakti Gawain |
 | Atlas Shrugged by Ayn Rand |
#4
50 Success Classics
Winning Wisdom for Work and Life from 50 Landmark Books
by Tom Butler-Bowden
Here we have the same author (as our
third review) utilizing the same format to
introduce us to 50 of the most important and inspiring books that already
have helped legions of readers unleash their potential and discover the
secrets to success in work and life.
In this collection, you'll find such classics as:
 | See You at The Top by Zig Ziglar |
 | Who Moved My Cheese? by Spencer Johnson |
 | The Spirit to Serve by J.W. Marriott Jr. |
 | Unlimited Power by Anthony Robbins |
 | Magic of Thinking Big by David Swartz |
 | Maximum Achievement by Brian Tracy |
 | The Art of War by Sun Tzu |
 | Straight from the Gut by Jack Welch |
 | The Luck Factor by Richard Wiseman |
 | Think and Grow Rich by Napoleon Hill |
 | Ragged Dick by Horatio Alger |
 | On Becoming a Leader by Warren Bennis |
 | One-Minute Manager by Blanchard & Johnson |
 | Good to Great by Jim Collins |
 | Acres of Diamonds by Russell Conwell |
 | Direct from Dell by Michael Dell |
 | How to Be Rich by John Paul Getty |
 | Official Guide to Success by Tom Hopkins |
Biographies of:
 | Andrew Carnegie |
 | Henry Ford |
 | Warren Buffett |
 | Abraham Lincoln |
 | Nelson Mandela |
 | Eleanor Roosevelt |
 | Sam Walton |
#5
50 Spiritual Classics
Timeless Wisdom from 50 Great Books of Inner Discovery, Enlightenment and
Purpose
by Tom Butler-Bowdon
This is the last in Tom Butler-Bowdon's acclaimed
trilogy. It's a very unique collection of the very best spiritual works that
have stood the test of time. Tom has brought together the world's classic
spiritual writings in one volume. Spanning countries, centuries, spiritual
traditions and secular beliefs, the selections in this collection are
breathtaking in range.
This obvious kaleidoscope of inspiration lets the reader delve into the
ideals that can enrich the mind and heal the soul.
Here are just a few of the classics you'll find in this edition:
 | The Purpose-Driven Life by Rick Warren |
 | Jonathan Livingston Seagull by Richard Bach |
 | The Prophet by Kahlil Gibran |
 | Doors of Deception by Aldous Huxley |
 | Varieties of Religious Experience by William James |
 | A Simple Path by Mother Teresa |
 | The Screwtape Letters by C.S. Lewis |
 | The Razor's Edge by W. Somerset Maugham |
 | The Road to Mecca by Muhammad Asad |
 | Confessions by St. Augustine |
 | The Tao of Physics by Fritjof Capra |
 | St. Francis of Assisi by G.K. Chesterton |
 | Markings by Dag Hammarskjold |
 | The Seat of the Soul by Gary Zukav |
 | A Course in Miracles by Schucman and Thetford |
Autobiographies of:
 | Malcolm X |
 | Mohandas Gandhi |
 | Paramahansa Yogananda |
#6
There's a Customer Born Every Minute
P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a
Business Empire Today – Guaranteed!
by Joe Vitale
When many of you read the title of this book, the name
P.T. Barnum more than likely came to mind immediately. This famous
entrepreneur and showman is perhaps best known today for having said
something very similar to this title, "There's a sucker born every minute."
As a youngster, I was well aware of Barnum's affiliation with the "Greatest
Show On Earth," the Barnum and Bailey Circus. My Grandfather took me to see
this spectacle every time it arrived within 100 miles of our home. As much
as I cherished every visit to this exhibition of extravagance (give me a
break — we had no cable TV or video games) I must admit I had little, if
any, respect or feeling for P.T. Barnum. As I look back I'm quite certain it
was due to the famed "sucker" comment that was always credited to him. It
never set well with me. Now, decades later, I learn from this book that
Barnum never once uttered that statement! In actual fact, he believed that
there was a customer born every minute, and this belief — that everyone was
a potential buyer — was just one of the many solid business principles that
led him to a long and successful career. The author of this page turner,
Joe Vitale, is President of Hypnotic Marketing, Inc., a marketing consulting
firm. To create this best seller, Vitale studied books about Barnum, read
stacks of his letters, listened to a rare Edison recording of his voice,
watched the various movies and commentaries made of his life, visited with
collectors of Barnum materials, and reread his lively autobiography, titled
Struggles and Triumphs, the primary source to read if you want to
know about this fascinating man's life.
Barnum created what the author
calls "10 Rings of Power" for making any business into a money machine.
These business principles are straightforward, very effective, and obviously
timeless. Vitale shows you how to apply and adapt these key principles to
your own business. It doesn't matter if you lead an established company or
plan to start your own entrepreneurial venture; what worked so successfully
for Barnum can do the same for you. In addition to the Rings of Power,
this captivating read will provide you with a number of useful new marketing
ideas that you can utilize immediately with fantastic outcomes. For
instance:
 | Learn the secret of "The King's Magic Ring." (It's as relevant today
as it was at the time of it's creation!) |
 | Discover Barnum's "Secret for Living at No-Stress Level"
|
 | Adopt Barnum's "Secret for Surviving Disasters and Tragedies"
|
 | Uncover the "Three Steps to Publicity" |
 | Understand "What People Really Want" |
 | Master the "World's Oldest Formula" (AIDA) |
 | Discover "Ten Easy Ways to Grab Attention" |
 | Become an Audacious Idea Generator |
 | Acquire the knowledge to "Barnumize Your Business" |
#7
Re-imagine!
Business Excellence in a Disruptive Age
by Tom Peters
I'd better come clean on this one. I've reviewed 140
books for our web site now and this one has probably been the most
challenging for me. I must admit I've been mesmerized by the words of Tom
Peters and his unique "take" on business, management, leadership and
innovation since first reading his renowned In Search of Excellence
24 years ago. I'm proud to say I have his entire "works" in my personal
library and, better yet, have actually read every one of them. I've always
admired the exuberance, enthusiasm, and fervor Tom shares with anyone and
everyone who will listen to the issues so dear to his heart. I have yet to
read one of his books, this one included, that didn't provide me with
inspiration, extraordinary insight, many laughs, a few "ah-hahs", and a
revitalized dedication to my personal goal of making a difference. I've also
disagreed with many things he has championed. Now let's examine his latest and most ambitious offering, Re-imagine!
I'm going to use a different approach to this one by separating my positive
observations from my negative commentary. Prior to sharing my review of the
content, let's examine the physical book itself. You've got to admit that
Tom walks his talk. He has always preached the importance of "re-invention,"
risk-taking, and innovation. He tackled them all in creating his latest best
seller.
It's larger than most books at 7" x 9" and contains 352 pages, each
possessing the potential to
blind your eyes, slap your face, shut your mouth, open your mind, sit you
down, and force you to take a deep breath as you re-evaluate everything you
ever believed to be true. However, that's just potential. In his effort to
"reinvent the business book," Tom has pulled out all the stops. Some of you
may find it stimulating and enjoyable while others may find the chaotic and
unconventional design and layout nauseating at best.
This book's design is indeed a departure from "traditional" business
books. It doesn't look like any management book you've seen in the past.
Every inch of every page is filled with vivid photos, bold colors
(especially Peters' trademark red), icons and text-laden sidebars. Word
size, color and even typeface refuse to stay stable within a single
sentence. Exclamations everywhere!!! CAPITALIZED TEXT.
Red text and red backgrounds hit you in
the face on most every page. Pictures, pictures and more pictures. There are
pictures of products, corporate logos, Hollywood stars, politicians, sports
figures, soldiers, and countless famous people from every walk of life. Some
readers may find it annoying that pictures of Tom himself can be found by
the dozens throughout the book — everything from a full page photo on the
cover to every possible cheesy pose you can imagine in every chapter! And
before each chapter a page is wasted on a BIG EXCLAMATION MARK!
Now let's discuss the pros and cons of the content.
On a positive note ...
This book is saturated with great pictures, quotes, facts, analogies,
examples, reality, challenges and information. In fact, some people suggest
you read only four to five pages at one sitting to avoid information
overload and total exhaustion.
Tom kicks things off with an inspiring, even startling, introduction. He
avoids his usual histrionics and fireworks starting slowly building his case
quietly and firmly. It's quite obvious that he's creating a firm foundation
that can handle the bomb bursts of his later frenzies. Momentum builds as
Peters steadily presents his major theme: "We're in a new business climate
and we'd better make some big changes."
As always, Tom does everything he can to move his readers to take action.
You can find it on most every page. He doesn't care if you agree or disagree
with his philosophy. He simply wants you to take a stand, move to action,
and make a difference. He feels our country needs many more voices on every
front.
Tom admits to previous mistakes as he points out that being correct is
not the issue. We need new ideas, new practices, new ways of working before
hell arrives in the proverbial hand basket — and the more ideas we can try,
the better. We all need to enjoy some excellent failures.
As always, he shares an abundance of his stream-of-consciousness phrases
and proves once again that he has a profound understanding of our
challenging business climate. He's known for his bombastic and passionate
ideas and certainly won't disappoint his readers in this best-seller. Like
him or not, Tom Peters is one of the most influential management gurus of
recent times and this book will contribute much to keeping his legend alive.
At the end of each chapter you'll find a thought-provoking and very
entertaining "Was/Is" comparison.
On a somewhat negative note ...
I found that a great deal of the information Tom shares in Re-imagine
is not new. Much of what he says was regurgitated from one or several of his
earlier works. This will be quite evident to anyone who has read any of his
previous books.
Repetition, repetition, repetition, repetition. Isn't that aggravating? I
found a great deal of repetition within these covers. Many words, phrases,
sentences, strategies repeated page after page, chapter after chapter.
Repetition can be productive but only to a degree.
Tom seems to be promoting his new buzzword, "re-imagine," in the hopes
that it will catch on and become part of our business lingo. I don't know
how others may feel about it, but I can't seem to come to grips with it. I
wish him well but honestly feel this one will fall short.
I must admit that I was a bit surprised to find Tom taking a few shots at
a few fellow authors. Jim Collins, author of Built to Last and
Good to Great, seemed to be one of his favorite targets. I couldn't
decide whether it was truly a philosophy dispute or maybe a tinge of
professional jealously. It just seemed out of character for the Tom Peters
I've grown to know and admire over the years.
In summary, Tom's focus is obviously on all things NEW. His chapters
include New Context, New Technology, New Value, New Brand, New Markets, New
Work, New People, and New Mandate. First time readers of Tom's material will
find this book fascinating and will more than likely become true converts
... anxiously awaiting his inevitable upcoming book. Those who have been
long time fans who have read Tom's previous books may enjoy this offering
but probably won't consider it his best work.
Personally, I'm not sure if this one is as good as it is bad or as bad as
it is good. Read it, decide for yourself and let me know what you think.
#8
The First 90 Days
Critical Success Strategies for New Leaders at All Levels
by Michael Watkins Personally, I can't think of a modern day business person and/or
organization that wouldn't benefit from this great read. Let's face it, can
you think of an organization that won't be experiencing some kind of staff
transition in the future? Are you aware of an individual who won't be
dealing with a transition of some sort in pursuit of his/her career track?
Webster defines transition as: "a passing from one condition, place, etc. to
another." Therefore, we're not talking only about someone becoming a
CEO, although that high level transition is certainly covered in this
book. Michael Watkins provides a great hands-on guide to anyone dealing with
any one of a multitude of transitions ranging from a job change or promotion
to launching a start-up or leading a turnaround.
Watkins points out the obvious by noting that as long as there have been
leaders, there have been leadership transitions. The changing of the guard
and the challenges it poses for the new leader are as old as human society.
Those challenges have not gotten any easier given the complexity
of modern organizations and the speed at which business is conducted.
Watkins knows of what he speaks as he is a noted leadership transition
expert as well as an Associate Professor of Business Administration at
Harvard Business School.
The author said he was struck, as we all should be, by how few companies
invested in helping their precious leadership assets succeed during
transitions — arguably the most critical junctures in their careers. Why do
companies leave their people to sink or swim? What would it be worth to
companies if managers entering critical new positions could take charge
faster? I guess I'm amazed why this individual author would ask these
questions BEFORE all of these companies
would consider it. After all, it's the companies that suffer the losses or
enjoy continued growth and prosperity from the gains!
The pressure on new leaders to hit the ground running has never been
greater, and the likelihood and cost of failure is escalating. For three
years he explored these issues by studying dozens of leadership transitions
at all levels, by designing transaction acceleration programs for leading
companies, and by developing an outline performance-support tool for new
leaders. That work culminated in the writing of this book.
In this hands-on guide, Watkins provides strategies for avoiding the most
common pitfalls new leaders encounter and shows how individuals can protect
themselves — emotionally as well as professionally — during what is often an
intense and vulnerable period. He provides a road map for creating your own
90-day acceleration plan. The conceptual backbone of the road map is ten key
transitional challenges:
- Promote yourself
- Accelerate your learning
- Match strategy to situation
- Secure early wins
- Negotiate success
- Achieve alignment
- Build your team
- Create coalitions
- Keep your balance
- Expedite everyone
If you succeed in meeting these core challenges, you will have a successful
transition. Failure to surmount any one of them, however, is enough to cause
potentially crippling problems. Concise and actionable, this is the survival
guide no new leader should be without. The First 90 Days should be
incorporated into every company's leadership development strategy, so that
anyone making a transition in an organization can get up to speed quicker
and smarter.
#9
We Got Fired!
... And It's the Best Thing That Ever Happened to Us
by Harvey Mackay
I'm old enough to remember that getting fired was
something shameful and didn't happen that often in one's career. When it did
happen, one could almost expect dark feelings of depression, doubts of your
economic worth, and serious damage to your self-esteem. Today, it's
difficult to keep score of the many victims of downsizing, right-sizing,
global competition, off-shoring, mergers, acquisitions, consolidations,
restructuring, reorganizations, bankruptcies, and out-sourcing. It's no
longer a disgrace to get fired. However, it still must be dealt with.
You're not going to find any life-changing information in this book. In
fact, you'd get much of the same advice from your local outplacement
consultant or firm. What you will get is an entertaining and enlightening
read from one of the world's best-selling motivational and business authors,
Harvey Mackay. In fact, you'll probably enjoy a good number of smiles, a
warm feeling or two, and maybe even a little motivation to get back into the
race. If anyone can do that, it's Mackay. He's the author of four New York
Times bestsellers, two of which are listed by the New York Times among the
top fifteen inspirational business books of all time (Swim with the
Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers
You His Shirt). He's a nationally syndicated columnist for United
Feature Syndicate writing weekly articles which appear in more than fifty
newspapers across the country. He's one of America's most popular and
entertaining business speakers and is the chairman of Mackay Envelope
Company, a $100 million company he founded at age twenty-six. Amidst the
humor, inspiration, and survival tactics, the author shares some eye-opening
"cold truths," such as:
 | "If you are under thirty, the likelihood that you will be fired in the
next twenty years is 90 percent." |
 | "The nicest, most loyal, and most submissive employees are often the
easiest people to fire." |
 | "The time to start worrying about what you'll do when you're fired is
the day you get hired." |
This combination of interviews and short essays could also serve to
introduce you to many of the realities of business life such as the fact
that today no one is immune to bad judgment and backstabbing. Mackay
shares the stories of a variety of people from all walks of life who share
one common thread. Although they all lost their jobs, none of them saw
themselves as victims for very long. They share their stories and their
abilities to bounce back. This book is hopeful, tough-minded and filled
with indispensable advice. At the end of each chapter, you'll be exposed
to another of Mackay's Morals, a great collection of brief, remarkably
quotable life slogans. Frankly, the survival tactics below from the people
sharing their wisdom as well as Mackay himself should be taught at new
employee orientations so people don't fall victim to the fantasy that
their employers will provide them lifelong security. Listed below are
just a few of the many contributors to what should be the next addition to
your personal and/or business library.
 | Larry King (CNN TV host) |
 | Michael Bloomberg (mayor of New York City) |
 | Billy Jean King (pro tennis champion) |
 | Jesse Ventura (former Minnesota governor) |
 | Joe Torre (New York Yankees manager) |
 | Mark Victor Hansen (co-author of Chicken Soup series) |
 | Robert Redford (actor and director) |
 | Lee Iacocca (former Chrysler Chairman and CEO) |
 | Muhammad Ali (3-time world boxing champ) |
 | Jamie Dimon (Bank One Chairman and CEO) |
 | Mannie Jackson (Owner and CEO of Harlem Globetrotters) |
 | Tom Stemberg (Founder of Staples) |
 | Bernie Marcus (Founder of Home Depot) |
 | Lou Holtz (football coach) |
 | Pat Mitchell (CEO of PBS) |
 | Donald Trump (real estate mogul) |
 | ... and many others |
#10
The Must-Have Customer
7 Steps to Winning the Customer You Haven't Got
by Robert Gordman and Armin Brott One of my favorite authors,
"Anonymous," once said: "You can tell whether a person is clever by his/her
answers. You can tell whether a person is wise by his/her questions!"
Veteran business consultant Robert Gordman believes success in business is
simple: It's literally there for the asking. What he advises executives to
ask — and keep asking — are questions that help them understand what their
company does well, what it could do better and what its competitors do that
lures customers away. Of course, listening without bias and incorporating
that feedback into a strategic plan is essential as a follow-up strategy.
The expertise you'll find within these pages was developed through over 30
years of business consulting and executive management for retail companies.
You'll learn the tactics and wisdom Gordman used to help dozens of
companies, such as IBM and Berkshire Hathaway, improve their sale range from
about $10 million to an astounding $80 billion!
The seven steps and the
lists of survey questions he shares with you are simple and easily
applicable to any business. When I realized this, my thought was obvious. If
so elemental and obviously productive and successful, why in the world isn't
everyone doing it? I'm not even sure Gordman can answer that one as this is
one of the great mysteries in the history of organizational management. The
author shares a number of examples — from Coca-Cola to JC Penney —
of companies who failed to employ the seven simple steps successfully and
suffered the consequences as a result. He asserts that most companies do not
die of natural causes, but from poor decision making that drives away
profits, one customer at a time. Take the time to do a little research and
you'll find that the majority of business authors and consultants would tell
you exactly the same thing after years of observation. Apparently, many see
but few learn and respond.
I don't want to demean Gordman's "7 Steps To
Winning The Customer You Haven't Got" in any way. I say that because his
strategy has been proven to be very effective time and time again — for
those who have applied it. However, I think you'll agree that each of his 7
Steps are very basic and considered by some to be nothing more than "common
sense" ... or maybe we should call them "uncommon sense" because so few are
taking advantage of them. After close examination of each step, you'll
understand why so many companies have failed over the years and how to avoid
that same fate while enjoying sustained, profitable growth.
- Who are our Must-Have Customers?
The author gives you tools to identify three customer groups and what they
mean to your business.
- What Is Our Market Position?
Gordman will show you how to determine where your customers have
positioned you and how to use that information to create a business
strategy that will attract more customers while meeting the needs of those
you have.
- Sweet Spots and Why You Need One
Identify and define your "sweet spot." Then learn how to study the
competition and how to use research to develop a business plan that
ensures that your company's sweet spot remains defensible.
- Why Are Our Satisfied Customers Buying from Our Competition?
Learn why satisfying your customers isn't enough and why you must create
undying loyalty. Then face the frightening reality that will bring you
success: Fire the customers who are more trouble than they're worth.
- Critical Success Factors: Do You Know What You Don't Know?
Learn the difference between what's important for your company and what's
critical. Build a strategic plan and receive the tools you need to develop
two or three critical initiatives to assist you in outlining cohesive
goals that everyone in your organization can work toward.
- Must-Have Employees
Use the questions in this chapter to discover why Must-Have Employees are
so critical to your success.
- Are We Communicating Effectively with Our Must-Have Customers?
Learn why increased sales don't necessarily translate into increased
profits and how and why this step is so essential to your future.
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