Who’s Yer Daddy? – Dollar Stores

Who's Your DaddyAre you Dollar Dazed?

The everyday “Dollar Store” is actually anything but. Most everyone accepts these discount havens as being a nationwide chain of relatively small, convenient stores where you can buy most anything for a buck. In reality, there are a vast number of chains that fall into that category. Regardless of what name you may see on the store, we tend to call them all “Dollar Stores.”

Some of those chains include:

  • The Dollar Tree
    It began in 1986 in Chesapeake, Virginia, and currently boasts 3,156 stores in 48 states. Everything is one dollar or less.
  • Family Dollar
    It began in 1959 in Charlotte, North Carolina, and currently boasts 6,000 stores in 44 states. Much merchandise is one dollar, but they also carry products which sell for more than a dollar.
  • Dollar General  
    It began in 1955 in Goodlettsville, Tennessee, (suburb of Nashville) and currently boasts 8,164 stores in 30 states, selling products for one dollar and less.
  • Liberty Dollar Store
    It began in 1983 in Conway, Arkansas, and currently boasts 2,000 stores in 50 states and 23 countries.
  • Fred’s Super Discount
    It began in 1947 and currently boasts 683 stores in 15 states.

Those five chains alone account for 20,003 Dollar Stores!

The list goes on and on, but we don’t have the space here to list them all. However, a few others would include My Dollar Store, Allied Dollar Store, Dollar Castle, 99 Cents Only Store, Deal$, Dollar Discount Store, Dollar Deals, Dollar Depot, Dollar, Dollar Value, Dollar Bill$, Dollar Express, Dollar Daze, and Greenbacks. Are you starting to get the picture? These stores are big business all over the world.

For many Baby Boomers, the typical Dollar Store will convey vivid memories of what was once known as “five and dime” stores. It might be difficult to convince today’s generation that you could actually purchase something for a nickel or a dime, but these popular stores were a mainstay all across our nation. Stores such as Woolworth’s, Grant’s, Kresge’s (later K-Mart), McCrory’s, Newberry’s, and Ben Franklin were destinations for many families from coast to coast. Inflation eventually dictated that the stores were no longer able to sell any of their products for as little as five or ten cents so they soon became “variety stores.” In fact, Wal-Mart, the world’s #1 retailer today, can be traced back to its humble beginnings as “Walton’s 5-10 Store.” They grew from the original store in Arkansas to a world-wide chain of 6,722 stores in 14 countries employing 1.8 million employees and generating $348 billion in revenues! That’s a lot of DOLLARS!

The average “Dollar Store” today appears to carry just about everything under the sun. It’s indeed difficult to walk out of a Dollar Store having purchased just one bargain. I’ve heard many people point out that they really didn’t need what they bought — they just couldn’t pass up that price! By the way, don’t misjudge the success of these small operations. Consider the growing number of locations, the increasing customer count, our troubled economy, and the fact that many of these establishments are just as profitable, per square foot, as many of our much larger, well-known, very exclusive, franchise or brand-name chain stores that have a much greater overhead to contend with.

Many have wondered how in the world these stores could possibly afford to sell their products, many brand-name, for such a low price. There are several reasons they can do this:

  1. Many products you find in these stores are actually a generic or “knock-off” product. They’re actually manufactured specifically for such stores.
  2. A certain percentage of the products were manufactured to coincide with the promotion of a motion picture, special holiday, a television special, or special event (Olympics, World Series, Super Bowl, etc.) and are past their prime.
  3. Other products are purchased from another retail chain or distributor as overstock, closeout merchandise, or seasonal merchandise at the end of the season.
  4. Some products were manufactured inexpensively for a foreign market but were then imported by an unauthorized distributor.

It’s all good merchandise but can be sold for a lower cost for any of the above reasons. While many of us don’t even notice the actual name on the building we frequent for these great deals, we certainly enjoy the experience of browsing for bargains and especially saving money in the process at what we simply call “The Dollar Store.”

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – March 13, 2007

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • St. Patrick wasn’t actually Irish. He was born in Scotland. His father was an Italian, and his mother was a Scot! He was supposed to have driven all the snakes from Ireland.
  • Ireland’s most common nickname is the “Emerald Isle.” It’s also known as “The Old Sod,” “The Four Green Fields,” and “The Bower.”
  • Ireland’s national color was blue during St. Patrick’s lifetime. It wasn’t changed to green until the 19th Century.
  • A leprechaun was actually thought of as a little shoemaker with a reputation for being very rich, but mean.
  • In Ireland, kissing the “Blarney Stone” is thought to remove shyness and provide you with the “gift of gab.”
  • In the U.S., the Chicago River and the San Antonio River are dyed green each year on St. Patrick’s Day.
  • Well-known Irish citizens: Hugh Beaver, manager of Ireland’s Arthur Guinness, Son & Co., Ltd., the brewery, created the Guinness World Book of Record. Harland & Wolf are well known in Ireland for building the Titanic.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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How Good Customer Service Could Send Your Customer to the Competitor

web marketing and communications consultant Melanie L. DrakeWhat if I told you that your employee gave me the best customer service … by referring me to your competitor? You’d be more than a little unhappy, wouldn’t you?

Recently, while trying to buy paint at a national retail chain, my husband and I asked an employee what we needed to do to get our paint colors mixed. No one was at the paint mixer machine, and we had to hunt down someone in the appliance area.

The kind, gray-haired employee responded, “Oh, the paint mixer is down again. It would be like a real store if they had two mixers now, wouldn’t it?”

Hmmmm … was that sarcasm? Did he actually just slam his own employer? 

“Uh, yeah,” I hesitantly nodded in agreement. 

“So when will the mixer be working again?” my husband asked. We were set on buying the paint at this store because out of all the stores we had visited, this store had the color samples we most liked. It just made sense to us that we would continue to visit this store as we painted rooms in our house, we would pick out the new room colors from paint chips at this store, and then we would get the paint mixed here. Although I hadn’t visited this particular store location many times, I was a long-time, loyal customer of this retailer. 

“Oh, the mixer is down all the time,” the customer-service representative responded. “I don’t know when it will be working again. You probably wanted the paint right now, didn’t you? It’s the weekend after all, and you wanted to paint this weekend.”

“Of course,” we nodded.

“You know, if I were you, I would go to Home Depot. That’s where I go. They can match any color you want.”

And you know what? Home Depot, which is right across the street, has two paint mixers as well as two employees who mixed the paint up to not quite the right color but close enough.

So, why would your employee refer a customer to the competitor? Let’s look at this example a little closer.

The employee both as an internal and external customer was frustrated that the paint mixer was repeatedly down. It was apparent that many people have asked him about the paint mixer in his role as a representative at the store and that he, as a customer, had encountered the same problems. It was also obvious that he or another employee had given management feedback about the mixer not working and the need for a second mixer. Management, for whatever reason, had decided that a second mixer was not needed.

To be honest, I no longer visit this particular store. From my perspective, they lost my purchase of at least $400 in paint supplies to Home Depot. And, unfortunately, they lost my purchase of new drapes, new clothes, new cookware, and new outdoor supplies to other retailers such as Kohls and JCPenney. So, while it might appear that this retailer only lost one purchase of less than $100, it easily lost thousands of dollars worth of purchases over my lifetime. If you multiply that number by the countless other frustrated customer trying to buy paint at this store, I’m sure this retailer could have easily bought ten paint mixers.

I will admit that I can be a fiercely loyal customer, or I can go out of my way to tell everyone how lousy of an experience I’ve had. Although I am not a customer-service expert, I have learned much about what it takes for any company to have good customer service, both internally and externally, as an employee of a company that presents seminars and keynote presentations on customer service and customer satisfaction. But then again, I don’t think it takes a customer-service expert to see that the management of this store should listen to its employees and ask them for feedback on issues they see on a daily basis. In this competitive market, it’s important to see problems like this before your customers see them … and before your employees tell your customers to go to the competitor.

Melanie L. Drake focuses on the publishing and marketing sides of the AchieveMax® company.Melanie L. Drake focuses on the publishing and marketing sides of the AchieveMax® company. AchieveMax® professional, motivational speakers provide custom-designed keynote presentations, seminars, and consulting services on change management, creativity, customer service, leadership, project management, stress management, time management, teamwork, and more. For more information on AchieveMax® custom-designed seminars and keynote presentations, please call 800-886-2MAX or fill out our contact form.

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Who’s Yer Daddy? – The Walt Disney Company

Who's Your DaddyIt used to be so simple. A logo on a baseball cap. A letterhead on corporate stationary. Corporate slogan on an employee shirt or blouse. It was easy to identify who you were dealing with. Not so today!
 
Mergers, acquisitions, buy-outs. Turmoil in the business world has taken away our ability to identify what we once thought was the “Parent Company.” Hence: Who’s yer daddy?”
 
From time to time in my seminars and keynote presentations, I find occasion to mention the fact that one particular organization is a subsidiary of a much larger entity. I’m always surprised at the fact that so many of those in the audience were not aware of the relationship I referred to. I’m even more astonished at how interested everyone seems to be in learning of these affiliations. For that reason, I thought it might be interesting to share some of those examples. There are far too many to list in one column so I’ll be updating this category on a regular basis.

The Walt Disney Company

The Walt Disney Company was founded in 1923 in Burbank, California, by Walt and Roy Disney. The company currently employs 133,000 employees. Disney is one of the largest media and entertainment corporations in the world. It began as a small animation studio but today is one of the largest Hollywood studios and also owns eleven theme parks, two waterparks and several television networks. Divisions include:

Studio Entertainment
Disney’s original business was motion picture production. Disney Studio Entertainment, also known as Walt Disney Studios, includes Disney’s movie and animation studios, record labels and Broadway-style stage shows.

TV Networks

  • ABC Television Network (10 local TV stations)
  • ABC Radio (26 local radio stations)
  • ABC Entertainment
  • ABC Family ABC Television Studio (formerly Touchstone TV)
  • A & E (37.5%)
  • Buena Vista Television
  • Disney Channel
  • E ! (40%)
  • ESPN, ESPN Radio, ESPN 2, ESPNews, ESPN Classic
  • History Channel
  • Jetix Europe (74%)
  • Lifetime (50%)
  • SoapNet
  • Radio Disney
  • Toon Disney/Jetix
  • Walt Disney Television

Motion Pictures

The Buena Vista Motion Pictures Group is a collection of Disney’s main movie studios, made up of:

  • Walt Disney Pictures
  • Touchstone Pictures
  • Hollywood Pictures
  • Miramax Films

Record Labels

  • Buena Vista Music Group
  • Walt Disney Records
  • Mammoth Records
  • Lyric Street Records
  • Hollywood Records

Theatrical

  • Walt Disney Theatrical
  • Hyperion Theatrical (produces non-Disney-branded shows)

Animation

  • Walt Disney Feature Animation
  • Walt Disney Television Animation
  • DisneyToon Studios
  • Pixar Animation Studios

Parks and Resorts

  • DisneyLand
  • Disney World
  • Tokyo Disneyland
  • Tokyo DisneySea
  • Euro Disney Resort (Paris)
  • Magic Kingdom Park
  • Epcot Center
  • Disney’s Newport Bay Club
  • Disney’s Sequoia Lodge
  • Disney’s Hotel Cheyenne
  • Disney’s Hotel Santa Fe
  • Disney’s Davy Crockett RanchHong Kong Disneyland Resort
  • Disney MGM Studios
  • Disney’s Animal Kingdom Park
  • Disney’s Blizzard Beach water park
  • Disney’s Typhoon Lagoon water park
  • Downtown Disney Disney’s Grand Floridian Resort & Spa
  • Disney’s Contemporary Resort
  • Disney’s Polynesian Resort
  • Disney’s Port Orleans Resort
  • Disney’s Saratoga Springs Resort & Spa
  • Disney’s Old Key West Resort
  • Disney’s Caribbean Beach Resort
  • Disney’s BoardWalk Resort
  • Disney’s Beach Club Resort
  • Disney’s Yacht Club Resort
  • Disney’s Coronado Springs Resort
  • Disney’s Pop Century Resort
  • Disney’s All-Star Movies Resort
  • Disney’s All-Star Music Resort
  • Disney’s All-Star Sports Resort
  • Disney’s Wilderness Lodge
  • Disney’s Fort Wilderness Resort & Campground
  • Disney Regional Entertainment (ESPN Zone sports-themed restaurants)
  • Walt Disney Imagineering
  • Walt Disney Creative Entertainment
  • Anaheim Sports (operated Mighty Duck hockey team sold in 2005 and the Anaheim Angels sold in 2003)

Hyperion Publishing Co.

Walt Disney Internet Group

  • Go.com
  • Disney.com
  • ESPN.com
  • ABCNews.com
  • Movies.com

Consumer Products

  • Disney Store
  • Jim Henson’s Muppets
  • Disney Interactive Studios

Disney Cruise Line

  • Two ships: Disney Magic and Disney Wonder
  • Disney’s private island in the Bahamas, Castaway Cay

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – March 6, 2007

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Vision requires more brain power than do the other four senses.
  • Most people have lost 50% of their taste buds by the time they reach age 60.
  • The average human will eat around 35 tons of food in a lifetime. 
  • The size of your foot is approximately the size of your forearm.
  • You burn 3.5 calories each time you laugh.
  • The largest earthworm ever found was 22 feet long.
  • Mosquitoes are attracted to the color blue twice as much as to any other color.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Motivational Speaker: A Misnomer?

Motivational speaker Harry has appeared all over North America addressing topics such as change, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork and time management.Working in the consulting, seminar and keynoting business, we receive a good number of calls from clients looking for a “motivational” speaker. I often struggle with that terminology. Very early in my career, I attended a number of programs which featured a “motivational speaker.” I was very fortunate to sit in the audience as a vast number of iconic characters took the stage to stimulate, motivate, and change lives. I remember with great fondness many of those who did this very successfully on a regular basis … Zig Ziglar, Denis Waitley, Wayne Dyer, Earl Nightingale, Robert Schuller, etc.

Many of these great talents are still very active today, and I’ve had the privilege to meet several of them later in my career. This impressive list has grown over the years to include such notables as Tom Peters, Tony Robbins, and several others who possess the fire and brimstone to wake us and shake us into action.

I remember the days when the fire and brimstone was enough. I’m not certain if that’s true any longer. Today, we need something to take us beyond our car in the parking lot of the auditorium where the rally was held. The very competitive and global marketplace requires much more of us now. We truly need proven tips, tools, and strategies that are easily understood and readily applied.

Interestingly enough, almost all of these successful speakers authored best-selling books to support their messages. I always found it intriguing to ask others what they thought about a live performance or best-selling book. It wasn’t that far-fetched to ask five people for feedback and receive comments such as:

  1. “No value whatsoever.”
  2. “Didn’t care for it.”
  3. “Really liked it.”
  4. “Truly loved it.”
  5. “Decided to live it.”

Now when you review those responses to a speaker, his/her message or book, would you say he/she did a good job or a poor job? I think you must admit that the speaker did at least a good job of providing good information. If not, the last three responses would never have materialized. However, upon closer observation, I think you must admit that the majority of the responsibility for success lies not with the speaker/author but with those who receive the message. What they did with the information they received made all the difference.

One common thread I think I’ve heard every “motivational speaker” share with those attending their programs is the fact that we CAN’T motivate people. Accept that fact. True motivation must come from within. All we can do is create a culture, environment, and opportunity for our employees to motivate themselves. This leads to a number of challenges:

  • Hire the right people initially. Are we investing enough quality time in this area?
  • Provide the proper expectations, informing our people about self-motivation.
  • Hold staff accountable for C.A.N.I. (Continuous And Never-ending Improvement).
  • Provide both positive and negative consequences to insure continued growth and necessary change when and where needed.
  • Provide the proper on-going training and development necessary for continued success.

For all of the reasons above, we try to avoid giving the impression that we’re going to provide a speaker who will run into the audience, yell, scream, walk on hot coals, balance on a 2 x 4 prior to swinging on a rope, perform magic tricks and send your people back to you ready to conquer all challenges currently facing your organization.

We customize a message for your audience that will assist them in dealing with your current challenges … a message that will provide them with tips, tools, and strategies that have proven to be successful by a vast number of organizations across industries. We’ll use humor, props, interaction, and the most current information available to support the focused message that will best benefit your staff. However, that’s not enough today. We need you and your total support if you want the very best ROI available.

Prior to bringing us in:

  1. Inform your staff why you chose our organization. We can help you with that message.
  2. Inform your staff why you chose this particular subject. We can help you there as well.  It’s critical that your people know you have expected outcomes of this training.
  3. Clearly inform your staff of your expectation concerning their contribution to and participation in the program.
  4. Request that they return from the program with at least three, preferably five, key learning points, which they feel can immediately be applied in the workplace for obvious results.
  5. Request that they return from the program with at least three ideas, suggestions, tips, tools or strategies to share with their immediate work group in the spirit of shared learning. It has been proven time and time again that sending a staff member to a training program with this expectation results in better concentration and comprehension as a result of his/her effort to identify those three elements requested to share.
  6. Upon return, “inspect what you expect” by insisting on the follow-through described in your earlier request. If you don’t do this, you’re sending a message that your future requests can be ignored.
  7. Upon return, discuss the program and content with your staff. What did they feel was immediately applicable to your organization, what should be further pursued, who else should attend, what should be added or deleted from the program, what are some “next steps,” what “targets” should you focus on next, etc.? This conversation with you will send a very positive message to your team concerning your concern for their future growth, feedback, success, etc.

Following the above formula will insure a much greater degree of success. Partnering with your speaker prior to and following your program will definitely create the “motivational” climate you desire to achieve. Can you afford to do otherwise?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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