Fact-A-Day from Harry K. – November 25, 2008

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • 85% of all land in Nevada is owned by the government.
  • 55% of Americans are registered organ donors.
  • 200 million atoms placed in a row would measure one inch.
  • 50% of Americans live within 50 miles of their birthplace.
  • 7,000 new insect species are discovered every year.
  • 15 million gallons of wine were destroyed in the 1906 San Francisco earthquake.
  • The 21 smallest U.S. states, combined, are still smaller than Alaska.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Go Green Has New Meaning!

Out-of-the-Box ThinkingWe’ve been using this particular category of our blog to provide examples of out-of-the-box thinking that are actually taking place in our everyday lives. It’s our hope to demonstrate that creativity and innovation can be found at every level of our society, can require a large monetary investment or cost next to nothing, and is needed today more than ever before.

The term “find a need and fill it” has been around a very long time. It’s a simple strategy that can very easily lead to success in many areas. Some have credited this battle cry to a blacksmith, John Deere, who later created the world’s leading producer of farm equipment while others attribute it to an American writer, editor, and speaker, Ruth Stafford Peale. She was the wife of The Power of Positive Thinking author, Norman Vincent Peale, and co-founder of Guideposts magazine and the Peale Center. Regardless of who first said it, it’s quite obvious that it’s going to be around for quite some time due to its wisdom, simplicity, and potential.

Here’s still another example of a very low-cost but particularly practical innovation which could easily have found its creation as a result of that age-old battle cry.
 
Tell me this isn’t a need which demands being addressed. I see it happening in break rooms from coast to coast. An employee arrives at work in the morning to place his/her lunch in the break room refrigerator before tackling the challenges of the day. Lunch time finally rolls around and that famished employee dashes to the break room with anticipation of devouring that delicious triple-decker speciality sandwich waiting in the fridge. Bursting into the break room, the refrigerator door is thrown open to reveal the alarming sight of an empty sandwich bag. Someone stole your luncheon masterpiece leaving you frustrated, empty, and violated as you nibble the few carrot sticks the thief apparently overlooked or ignored during the illegal appropriation!

Don’t underestimate the impact of such a hideous act and don’t think it happens only in your break room. This is a very common occurrence in most office settings which continually leads to depression, suspicion, hunger and loss of productivity.

Well, someone has finally done something about it. A trained mechanical and aerospace engineer, New York-based Sherwood Forlee, has focused his vast experience, talent and imagination to create a solution to this universal problem.

Anti-Theft Sandwich BagHe’s created a designer Anti-Theft Sandwich Bag. Simply put, Anti-Theft Lunch Bags “are regular sandwich bags that have green splotches printed on both sides providing the appearance of a dreaded mold.” It causes your sandwich to take on an unappetizing shade of green. In short, your sandwich looks disgusting, scaring away any potential thief.

Be honest, doesn’t this simplistic approach to a common problem cause you to wonder why you didn’t come up with this idea yourself?

What’s next … a giant car bag that makes your new Corvette look like a 1958 Ford Edsel!

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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The Choice We Make Daily

Generational Gems for Future LeadersOur client list boasts organizations of all sizes, from all areas of North America, and includes just about every industry you can imagine. It’s quite obvious then that you can expect tremendous differences to exist among those clients under these various conditions.

However, they also share many commonalities. For instance, you can always find that personality that tends to be forever negative. I’m certain you know someone that falls into that category. He/she is the kind of person who would kick if he/she were hung with a new rope! They always see the negative side of every issue. As a result, they become an eternal “speed bump” to productivity, teamwork, communication, and success.

On the flip side of that coin is the eternal optimist … that very special person who has the potential to carry the entire staff through trial and tribulation while wearing a smile and finding the positive potential in every situation. These people tend to be the backbone of the operation and deserve much more credit than they usually receive.

One such woman highlights today’s Generational Gem.

A very old lady looked in the mirror one morning. She had three remaining hairs on her head, and being a positive soul, she said, “I think I’ll braid my hair today.” So she braided her three hairs, and she had a great day.

Some days later, looking in the mirror one morning, preparing for her day, she saw that she had only two hairs remaining. “Hmm, two hairs… I think I’ll part my hair in the center today.” She duly parted her two hairs, and as ever, she had a great day.

A week or so later, she saw that she had just one hair left on her head. “One hair huh,” she mused, “I know, a pony-tail will be perfect.” And again she had a great day.

The next morning she looked in the mirror. She was completely bald. “Finally bald huh,” she said to herself. “How wonderful! I won’t have to waste time doing my hair any more.”

Wouldn’t it be fantastic if we had more people like that in the workplace everyday? By the way, which category do you fall into? It is a conscious choice, you know? We make it every day.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – November 18, 2008

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • There are more than 10,000 varieties of tomatoes.
  • There are more insects in 10-square feet of rain forest than there are people in Manhattan.
  • Thomas Edison invented the talking doll in 1888.
  • Thomas Jefferson introduced macaroni to the U.S. in 1789. He brought back a macaroni shaping machine after eating the dish in Naples, Italy.
  • Tsunamis (pronounced soo-NAH-mee, is a series of waves, made in an ocean or other body of water by an earthquake, landslide, or volcanic eruption) travel as fast as jet planes.
  • Until President Kennedy was killed, it wasn’t a Federal crime to assassinate the President.
  • U.S. parents average 38 minutes per week in “meaningful conversation” with their kids.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Customer Service Is a Choice

I travel this country from coast to coast on a regular basis. As a result, I see more than my share of airports, hotels, restaurants, convention centers, retail operations and just about any other type of business which might profit from superior customer service.

As a result, I constantly marvel at the fact that one business in one location cannot communicate the importance of superior customer service to the staff it employs. Apparently the negative consequences of poor service is not discussed any more than the positive consequences of exceptional service.

It’s also apparent that there is little or no focus placed on exceptional service as an expectation. Few, if any, employees are held accountable for the lack of outstanding service and consequences are obviously nonexistent in today’s competitive business environment.
      
Just when I’m ready to toss in the towel and admit that good service may very well have become a victim of our chaotic national status at the moment, financially and politically, the unforeseeable brightens the horizon and offers promise to all.

NashvilleI found not only a single business but an entire city which realizes the impact of exceptional service and the role it plays in its future success. I was recently working with a major client in Nashville, Tennessee, during the week in which our two Presidential candidates were in town at Belmont University for their second debate. I was staying at a hotel just a matter of blocks from the debate location and, oddly enough, so was John McCain, Barack Obama, and a great number of radio, television and press people. In fact, thousands of people invaded Nashville for this global event.

Now you might say that Nashville was on its best behavior because it was in the national spotlight. However, I would argue just the opposite. Witness thousands of out-of-towners invade your city overnight, tie up traffic for miles in every direction causing delays of up to two hours, flood every restaurant, hotel, bar, cab, bus, and limo in the city adding stress at every level of the city and see if it’s conducive to great service. Place snipers on the rooftops and agents in the lobbies of hotels and campus buildings and watch the stress levels rise. Add heavy rain, thunder and lighting at the most inopportune time, and you begin to anticipate trouble on a large scale.

If anything, you could almost justify poor service under these stressful circumstances. And yet I found exceptional service at every turn during my entire four-day stay. I also found tremendous inconvenience everywhere due to this rare event. However, I was surprised to find the fantastic level of service actually reduced the many stressors to a very tolerable level.

TootsiesThis exceptional service actually began at the Nashville International Airport. Tootsies Orchid Lounge, a famous honky-tonk bar located in the heart of Nashville, has opened for business at the airport as well. In fact, there are several locations throughout the terminal, and they feature live bands and singers from early morning to late evening. It’s kind of a nice way to be greeted after the tension of a long flight.

As if that weren’t enough, the voices of well-known country stars welcome you to Nashville every few minutes with announcements providing directions or tidbits of local history and attractions. Any airport could do these things, but I’ve only witnessed it in Nashville and Vegas.

That same “welcome” attitude could be found all over the city … cab drivers who acted as tour guides as well as historians, desk clerks who actually asked about your trip, waiters and waitresses who seemed to appreciate your presence, and locals who gladly provided directions and conversation.

It seemed as though the entire city had been briefed on the importance of pleasing every visitor in hopes of having them return again and again. What a concept! Wouldn’t it be nice if employees of every business followed that game plan with that same goal in mind?

Nashville has made that choice and is obviously reaping the benefits. If it can get an entire city to focus on this goal, why do so many organizations struggle to do the same? Let’s hope others follow Nashville’s example before it’s too late.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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High Flyin’ Hotel Accommodations

Out-of-the-Box ThinkingIt was inevitable! And I’m sick about it!

As much as I fly …

As often as I’ve been stranded at airports and forced to sleep at the gate …

As often as I’ve been forced to get up at 4:30 a.m. in a strange hotel to grab a cab to rush to the airport to get an early flight—only to have the flight delayed …

I should have been the one come up with this idea … me and a million other “frequent fliers” who have enough airport horror stories to write a book. I guess this is another perfect example of the knowing-doing gap. At the very least, a million of us KNOW the need for this creative innovation and yet none of us did anything to DO something about it.

However, someone did. Oscar Dios, longtime owner of a hostel and hotel in Uppsala, Sweden, saw a need and proceeded to fill it. In December of last year, ground was broken near the entrance to the Stockholm-Arlanda International Airport for a new Jumbo Hostel, housed in a genuine jumbo jet aircraft—a Boeing 747 to be exact!

This creative idea emerged as a near necessity considering that 17 to 18 million travelers pass through this airport every year. Couple that fact with a trend of late and delayed flights, increased passenger traffic, fuel price increases, and strikes, mergers, acquisitions and bankruptcies. … all of which combine to add frustration to the stressed travelers hoping to reach their destination.

By the way, a hostel, as defined by HostelManagement.com, is a budget-oriented dormitory accommodation that accepts individual travelers for short-term stays, and that provides common areas and communal facilities.

Jumbo Hostel

This 747 is currently being converted into a 25-room hostel with 3 beds per room. The first phase of the conversion was the dismantling of the old interior, new paint and new decorations for the rooms. 450 seats were taken out and the plane was sanitized in its entirety. The plane has been placed on a concrete foundation with the landing gear secured in two steel cradles.

Each room features a flat-screen TV where you can, among other things, watch the times of departure for all flights. Everywhere in the jumbo jet you have wireless broadband Internet access for your convenience. The upper deck of this 747 has several more luxurious rooms with their own bathroom facility. For the ultimate in overnight luxury, you will even be able to spend the night in the cockpit, where you can enjoy a fantastic panoramic view of the live air traffic at the international airport.

As though all of that were not enough, how about an excursion area where visitors will be able to walk right out on the wing of the Jumbo jet? Not too many people can make claim to that unusual experience.
And should you get hungry, the 747 has its own café where you can buy breakfast, coffee and cookies and basic meals. You can also heat up food you may have brought along.

Can you imagine the peace of mind spending the night right there at the airport knowing that when you wake up in the morning you’re just a short stroll of your gate?

The Jumbo Hostel will open its doors for reservations in December and is guaranteed to be a unique and outstanding experience at a good price.

If this creative adventure proves successful, and there’s no reason to think it won’t, you can expect to see similar hostels popping up at every major airport in the U.S. before long. Convenience and comfort for fliers, strong competition to existing hotels, and profits for those undertaking the challenge of closing that knowing-doing gap.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Lack of Action Ensures Failure

Generational Gems for Future LeadersClose the knowing-doing gap, walk the talk, take action …

It’s certainly not new.

We hear it all the time.

It’s obviously a great strategy.

It’s the only way to be productive.

It’s been preached and practiced for centuries.

And yet, pause a moment and visualize any one of the many political candidates we’ve been exposed to over the past three or four elections at the local, state, or federal levels. Compare what they told us they would do if elected to what they actually did once in office.

Now think about a CEO or company president that has earned the focus of the national media attention by failing to meet expectations and/or promises.

Turn on your TV and surf the many football games aired this weekend. How many head coaches are falling short in the same areas of not closing the knowing-doing gap, not taking action in obvious areas of need, or not walking the talk?

It’s a leadership issue.

Always has been.

Always will be.

GolferThis critical issue leads us to still another Generational Gem:

One golfer had an absolutely horrible day on the links. His ball lay on an ant hill, and he swung viciously with a five-iron. Again and again he missed the ball and chopped away at the hill, killing ants and sending sand flying through the air. One frightened ant turned to another and said, “We’d better get on the ball if we want to stay alive!”

This is true of most of us.

There is a time to think, and there is a time to do.

There is a time to learn, and there is a time to act.

There is a time to gather information, and there is a time to make decisions.

It’s been said that knowing something doesn’t make a difference. But doing something with what you know does make a difference.

If you’ve been putting off that decision; if you’ve been procrastinating about beginning that project; or, if you’ve never gotten around to pursuing that dream which never seems to go away, then this is your nudge to get on the ball. It’s the only way to truly prosper and grow.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – November 11, 2008

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • The shortest place name in the U.S. is Y, Alaska.
  • Sitting Bull was not an Indian Chief. He was a medicine man.
  • Space officially begins 62 miles up.
  • Sunlight can penetrate clean ocean water to a depth of 240 feet.
  • Taxi is spelled the same way in nine languages: English, French, Danish, Dutch, German, Swedish, Spanish, Norwegian, and Portuguese.
  • There are 94 million TVs in the U.S. … and 227 million in China.
  • There are 4,570 tons of gold at Fort Knox. New York’s Federal Reserve Bank has 5,000 tons.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Book Review Clarification

I just returned from another visit to the exquisite Big Cedar Lodge nestled into the wilderness of the Ozark Mountains on the shore of the 43,000 acre Table Rock Lake near Branson, Missouri. Our client invited me back for a second year, and I quickly discovered that this vacation paradise had not only expanded its building strategy but was still actively involved in additional construction. This resort remains a bastion of creativity and customer service like none other I have seen in my travels. To review several of their unique offerings, check out the recap of last year’s visit by reviewing Low Cost of Creativity.

Last year we focused on the challenge of enhancing team productivity, and this year this leadership steering committee concentrated on the strategy of employee retention. During one of our many breakout sessions, the subjects of a corporate library, current best sellers, and prominent authors was brought up as a possible option of employee recognition. Several of the participants have been utilizing our book review portion of our web site for the past year and found it quite useful in meeting their needs. However, one gentleman mentioned that he had struggled in his recent efforts to navigate our offering as a result of our rapid growth of reviews to its current number of 180 … soon to be 190. After addressing a few of his questions, he suggested the possibility that maybe others would appreciate and benefit from a few navigational tips to aid them in their search for a particular book review.

His suggestion made sense to me so let’s see what we can do to simplify your next visit to our AchieveMax® book vault.

  1. Go to www.AchieveMax.com
  2. Click on Management Books at the top of the page.
  3. There you will find Top Ten Books 1 through Top Ten Books 18. Each of these groupings contain ten reviews in the sequence that they were first release.
  4. For further clarification, scroll down, and you will find the heading: Top Books by Topic (Alphabetical by Book Title). Under this heading you will find the following categories:
    • Top Change Books
    • Top Coaching Books
    • Top Communication Books
    • Top Continuous Quality Improvement Books
    • Top Creativity Books
    • Top Customer Service Books
    • Top Employee Retention Books
    • Top Goal Setting Books
    • Top Leadership and Management Books
    • Top Motivational and Self-Help Books
    • Top Networking Books
    • Top Project Management Books
    • Top Stress Management Books
    • Top Teamwork and Team Building Books
    • Top Time Management Books
    • Top Women-In-Business Books

Simply click on your category of interest, and you’ll be taken to a page displaying a wide variety of book titles based on this subject matter. Each title has its own small box and within each box you’ll see:

  1. A replica of the actual book cover
    Place your cursor on the book cover and a link to Amazon.com will appear providing information to purchase this particular book and arrange for shipping.
  2. The title of that book
    If you double click on the title of the book, you’ll find another link to Amazon.com that will take you to a book description, editorial reviews, author facts, etc.
  3. Book ReviewAnd, in many cases, a small caricature of me next to the words Book Review
    Double click on the caricature, and you’ll be taken to our own book review of that particular title.

Scroll down even further on this page, and you’ll find a list of links to additional blog and web site articles related to these book subjects.

We have many clients that currently feature our book reviews on their own web site or in their corporate newsletters in hopes of enlightening their readers and employees to current offerings.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Little Things Make a BIG Difference

Out-of-the-Box Thinking“To-do lists” have always been a powerful time management tool. Most everyone uses them in one form or another in hopes of increasing productivity. However, another strategy, much less well-known but just as powerful, suggests the opposite approach of the renowned to-do list.

It’s nothing more than a “don’t-do list” or a “stop-doing list.” This concept certainly isn’t new, and I doubt that it would qualify as “out-of-the-box thinking.” Management guru Peter Drucker mentioned it in many of his 39 best sellers over the years, and more recently, author Jim Collins (Good to Great and co-author of Built to Last) shares his support of the simple concept.

A few months ago I described this powerful tool in Start a “Stop-Doing” List. I explained that a “stop-doing” list is nothing more than a simple inventory of bad habits or negative actions currently practiced by an individual, team or organization that would provide better results if they were discontinued.

While this strategy may not represent “out-of-the-box thinking,” the method of application certainly can. I recently saw a perfect example of this strategy while flying to Philadelphia to deliver a keynote presentation. Due to the aftermath of several tropical storms in the Gulf, my plane was rerouted through four separate airports before reaching Philly in an effort to circumvent bad weather heading east from the devastation in Texas.

Boarding PassIn printing my boarding passes, I immediately noticed that only one boarding pass emerged from the ticket kiosk machine. Fearing an even longer delay, I approached the ticket agent and explained my dilemma. She quickly suggested that I review the pass in my hand as she explained I only needed one pass. The airline now issues a single boarding pass regardless of how many connections you may be scheduled to make before reaching your final destination. In an effort to save paper and ink, they have eliminated separate boarding passes for every city on your route. This procedure also reduces your chances of losing one of those passes in route.

Later, on the plane, I couldn’t help thinking about this small gesture on the part of the airlines and the enormous impact it was going to have on the industry. I couldn’t help but wonder why this idea had not been carried out years earlier. It’s so simple … very little cost … very little effort … quick transition time … tremendous savings.

At my hotel that evening, I did a little surfing to further my investigation. The Bureau of Transportation Statistics of the Department of Transportation (DOT) keeps track of commercial passenger traffic for the United States. For the 12 months ending February 29, 2008, there were 735 million U.S. passengers flying over 366 days, which equals about 2 million passengers per day on average.

Let’s low-ball this equation by assuming that, using this new strategy, the airlines saved one single boarding pass for each customer. It’s quite obvious that many of those passengers would have required several boarding passes. However, assuming one pass per passenger, the airline industry saved a minimum of 735 million pieces of paper over the past year and who knows how much ink. It would indeed be interesting to calculate what that means in dollars and cents. In addition, I can’t imagine another industry that needs that savings more than those flying our costly skies today.

Share this example with your team members in the near future. Allow them 24 hours to brainstorm the application of this simple but powerful strategy to your own business. Meet the following day and chart the results of their efforts. What are some of the things you might “stop doing” to reduce costs and increase efficiency? Remember, your findings don’t have to involve large projects, policies, or procedures. Little changes can make an enormous difference!

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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