Fact-A-Day from Harry K. – March 31, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • The state song of Florida is “Old Folks at Home.”
  • Spoonfeed is the longest word with its letters in reverse alphabetical order.
  • The average yearly milk production per cow in the U.S. totals about 4,815 quarts.
  • On average, a bookstore browser spends 8 seconds looking at a book’s front cover and 15 seconds looking at the back cover.
  • Originally there were twelve on a jury because jurors were chosen to represent each of the twelve signs of the zodiac. It was believed, in this way, a better general opinion could be obtained.
  • The deepest gorge in the U.S. is not the Grand Canyon as so many think, but Hell’s Canyon on the Snake River between Idaho and Oregon.  At 7,900 feet, it has the Grand Canyon beaten by about half a mile.
  • The rock band REO Speedwagon chose its unusual name from an early 1900s flatbed truck. The letters “REO” are the initials of Ransom Eli Olds, “Father of the Automobile,” who invented the Oldsmobile and was president of Reo Motor Vehicle Company from 1904 to 1924. The flatbed truck was high-speed and heavy-duty for its time, and was considered a milestone in transportation history.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Here Are More Obvious Questions

Yes, they keep coming from every direction. I’ve stumbled upon even more “obvious questions” that don’t seem to have obvious answers. This list brings our grand total to 235 now with no end in sight.

If you have any additions to add to our list, please feel free to send them along.

  • Isn’t acupuncture nothing more than a jab well done?
  • Does a man-eating shark eat women too?
  • Do some people appear bright until you hear them speak because light travels faster than sound?
  • Isn’t a fine a tax for doing wrong and a tax nothing more than a fine for doing well?
  • Doesn’t he, who laughs last, think slowest?
  • Isn’t a day without sunshine like, well, night?
  • Why is change inevitable, except from a vending machine?
  • How is it that we put a man on the moon before we figured out it would be a good idea to put wheels on luggage?
  • Aren’t the things that come to those that wait actually left by those who got there first?
  • Isn’t a flashlight nothing more than a case for holding dead batteries?
  • Isn’t the shin bone simply a device for finding furniture in the dark?
  • Isn’t it ironic that when you go into court, you’re putting yourself in the hands of twelve people who weren’t smart enough to get out of jury duty?
  • Do hummingbirds hum because they don’t know the words?
  • Have you ever seen a toad on a toadstool?
  • How can someone be dirt poor, and another be filthy rich?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

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Statue of Liberty Sold at Auction

Going, Going, Gone ...While the above headline is obviously false, for the moment, I’ll bet you didn’t have a hard time believing it, did you? That pretty well sums up the current state of financial chaos in our country today.

Now let’s take a look at a true example. While it too is easy to believe, it’s still a little shocking to accept—but it’s true.

The tallest building in the U.S. is now owned by a London-based insurance broker and will soon be getting a new name. Chicago’s Sears Tower will be renamed the Willis Tower after the Willis Group Holdings Co.

Willis is moving five local offices and nearly 500 employees into the 110-story building. The move is expected to be completed by late summer. Willis will occupy more than 140,000 square feet at $14.50 a square foot, and the company will not be paying anything extra for the naming rights.

In 1969, Sears, Roebuck & Co. was the largest retailer in the world, with about 350,000 employees. Sears executives decided to consolidate the thousands of employees in offices distributed throughout the Chicago area into one building on the western edge of Chicago’s Loop.

Sears TowerThe Sears Tower is a 110-story, 1,450.58-feet skyscraper in Chicago, Illinois. At the time of its completion in 1973, it was the tallest building in the world, surpassing the World Trade Center towers in New York. Currently, the Sears Tower is the tallest skyscraper in the United States and the fourth-tallest freestanding structure in the world.

The Sears Tower Skydeck observation deck opened on June 22, 1974, and is located on the 103rd floor of the tower. It is 1,353 feet above ground and is one of the most famous tourist attractions in Chicago.

I, like millions of other tourists, have taken my children to this famous landmark to experience a breathtaking view of Chicago, to experience how the building actually sways on a windy day, and to see far past the city to see Lake Michigan, and the states of Indiana, Michigan and Wisconsin on a clear day. 1.3 million tourists visit the Skydeck annually.

In January 2009, the Skydeck began a major renovation, including the installation of window space which will extend approximately four feet out over Wacker Drive. The new installations will be boxes made entirely of glass, allowing visitors to look through the glass floor to the street 1,353 feet below. The idea is based on similar glass bottom attractions at the Grand Canyon and in Australia. The renovation is expected to be complete in April 2009.

In February of this year, the owners announced they are considering a plan to paint the structure silver. The paint would “rebrand” the building and highlight its advances in energy efficiency. The estimated cost is $50 million. Many will always remember the towering black structure regardless of the paint job.

The top of the Sears Tower is the highest point in Illinois. The tip of its highest antenna is 1,730 feet above street level or 2,325 feet above sea level. The antennas atop the Sears Tower are struck by lightning an average of 650-675 times per year.

Sears TowerMoney can do a lot—both good and bad. We’re all seeing that today more than ever before. It’s changing the name of the tallest building in the U.S., but only on paper and maybe a few signs here and there. In the hearts of billions of locals and tourists around the world, it will always be the Sears Tower in our hearts, minds and memories.

By the way, this is just one of the many American landmarks that are disappearing on a regular basis. It’s been happening for quite some time, and we simply don’t seem to recognize it. Watch this column for additional examples in the near future.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Shared Responsibility

Generational Gems for Future LeadersTotal involvement and shared responsibility by everyone at every level is key to the success of any organization in today’s challenging world of change, competition, and survival.

The following Generational Gem illustrates the critical need for everyone to understand that all members of the organization have something to add and should strive to make certain that they each play their role.

Shared Responsibility

My apologies if this story is well-known to you. It’s an old joke, yet a useful illustration for various themes. A mother repeatedly called upstairs for her son to get up, get dressed and get ready for school. It was a familiar routine, especially at exam time.

“I feel sick,” said the voice from the bedroom.

“You are not sick. Get up and get ready,” called the mother, walking up the stairs and hovering outside the bedroom door.

“I hate school, and I’m not going,” said the voice from the bedroom. “I’m always getting things wrong, making mistakes and getting told off. Nobody likes me, and I’ve got no friends. And we have too many tests, and they’re too confusing. It’s all just pointless, and I’m not going to school ever again.”

“I’m sorry, but you are going to school,” said the mother through the door, continuing encouragingly. “Really, mistakes are how we learn and develop. And please try not to take criticism so personally. And I can’t believe that nobody likes you—you have lots of friends at school. And yes, all those tests can be confusing, but we are all tested in many ways throughout our lives, so all of this experience at school is useful for life in general. Besides, you have to go, you’re the Principal.”

Shared ResponsibilityAnd so it is in the workplace as well. The President of the Board, the CEO, and Vice Presidents throughout the organization must “show up” ready to contribute as readily as every front-line employee on the payroll. The responsibility, successes, failures, and all resulting consequences must be shared by the entire organization. In today’s chaotic world, the presence or lack of shared responsibility can and will make a critical difference.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Let’s Review Priorities

What Were They ThinkingI struggled to decide exactly where to place this particular posting. My first thought would have placed it in our “Is It Just Me?” category. However, the more I thought about it, I had to ask myself: “What were they thinking?”

I first heard about this story on cable TV news … three different stations. Then I read about it in two different newspapers and finally checked it out on the Internet. I did so to make certain that I was getting all the facts because initially I thought it must have been a prank. However, it’s apparently one of those situations that is stranger than fiction. Let’s see what you think.

A snowy Friday night in Denver … about 9 p.m. Bus driver Jim Moffett was driving his Regional Transportation District bus on his regular route serving his regular passengers as he always has. Two elderly women exit the bus to get to their trailer home across the street.

Noting the bad weather, the rough stretch of road and the age of his passengers, the concerned bus driver left the bus, along with another kind passenger, to slow traffic and help the elderly ladies cross the road. The four people had made it about halfway across the road and most of the northbound traffic had slowed to let them go the rest of the way. However, a pick-up truck driver simply couldn’t wait and sped around traffic entering the left-hand turn lane.

BlizzardHe plowed right into the bus driver but not before the good Samaritan pushed the old ladies and the other passenger out of the way saving their lives. Now the bus driver is in St. Anthony Central Medical Center with bleeding in the brain, broken bones in his face, a dislocated shoulder, a possible ruptured spleen and liver and several other injuries.

Bus driver Moffett and the other concerned passenger who volunteered to assist the elderly ladies both received a jaywalking ticket from the Colorado State Patrol. The Rocky Mountain News reported that the two elderly women haven’t been cited but the investigation is ongoing. By the way, there was no crosswalk at this intersection.

I wonder how the elderly ladies felt after that incident? How about the other passengers on the bus or the local school children who read this story the following day in the paper or saw the report on television. Will they be eager to show kindness when needed?

Maybe officials should focus on painting a crosswalk rather than ticketing the good Samaritans who risked their lives to make certain the elderly ladies arrived safely at home.

What were they thinking?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – March 24, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • The O’ prefix in Irish surnames means “grandson of.”
  • There isn’t any sand in sandpaper.
  • No word in the English language rhymes with pint, diamond, or purple.
  • Only two common English words end in -shion: cushion and fashion.
  • Rubbing the groove between your lips and your nose in a circular fashion helps to get rid of cravings for candy.
  • The average U.S. student attends 180 days; in China, it’s 251 days.
  • To make a pound of honey, a hive of bees travels the equivalent of three orbits around the earth.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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The Billionaire Shuffle

Business BriefsWhen you have to settle for a “single” at Wendy’s because the “double” will put you over your weekly meal allowance, it’s nice to discover that our national financial crisis is reigning despair on billionaires as well.

According to Forbes Magazine, last year the world had 1,125 billionaires. Today, there are 793. Somehow $1.4 trillion vanished.

The richest people in the world have gotten poorer, just like the rest of us. This year the world’s billionaires have an average net worth of $3 billion, down 23% in 12 months.

The world’s top three richest men have been playing musical chairs the past decade. They’ve been politely allowing the other two to enjoy the notoriety provided by that #1 position atop the list of the world’s richest. They seem to patiently wait their turn to return to that coveted position of #1.

This year Bill Gates III lost $18 billion but regained his title as the world’s richest man. Warren Buffett, last year’s #1, saw his fortune decline $25 billion as shares of Berkshire Hathaway fell nearly 50% in 12 months. Mexican telecom titan Carlos Slim Helú maintains his spot in the top three but lost $25 billion.

If you’d like a greater, in-depth glance at Bill Gates III and Warren Buffet, click on their names for our blog bios. Both have been featured in our series “Little-known Facts about Well-known Leaders.”

Below you’ll find a quick overview of the top three richest men and what’s happened to them over the past year.

Bill Gates#1: William Gates III

  • Net Worth: $40 billion
    (Down from $58 billion last year; was #3.)
  • Source: Microsoft/U.S.
  • Age 53. Married, three children.
  • Software visionary regains title as the world’s richest man despite losing $18 billion in the past 12 months. Now devoting his talents and riches to the Bill & Melinda Gates Foundation.

Warren Buffett#2: Warren Buffett

  • Net Worth: $37 billion
    (Was #1 last year, lost $25 billion over the past year.)
  • Source: Investments/U.S.
  • Age 78. Widowed, remarried; three children.
  • Last year America’s most beloved investor was the world’s richest man. This year he has to settle for second place after losing $25 billion in 12 months. Shares of Berkshire Hathaway are down 45% since last March.

Carlos Slim Helú#3: Carlos Slim Helú

  • Net Worth: $35 billion
    (Was #2 last year, lost $25 billion over the past year.)
  • Source: Telecom/Mexico
  • Age 69. Widowed, six children.
  • Economic downturn and plunging peso shaved $25 billion from the fortune of Latin America’s richest man.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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May I Take Your Order Please?

Out-of-the-Box ThinkingOur local newspaper ran a story yesterday about one of our area McDonald’s outsourcing the drive-through window. Now that takes a minute to digest, doesn’t it? On the other hand, I guess it was inevitable. Let’s see how it works.

Apparently, you pull up to your local drive-through window and place your order as usual. Seconds later, you pick up your order at the next window.

So how’s that different than the way we’ve always done it? Well, you place your order as always, but the person taking your order is now located in another city in another state. In the case of our local McDonald’s here in Michigan, we’re talking over high-speed data lines to a call center professional with “very strong communication skills” in North Dakota … over 1,100 miles away, 16 hours if you’re driving. This same process allows our order taker to communicate with those preparing the food at the next window here at our local restaurant … all within seconds. We, as customers, have no idea that our order has traveled four or five states away and bounced back before we can even start driving to the pick-up window.

For you, the customer, there are several advantages:

  1. Note the fact that you had your order in seconds rather than 10 minutes.
  2. You’ll also experience fewer mistakes in your order.
  3. Your hot food will be hotter and your cold food colder.

Call CenterMcDonald’s benefits from this new strategy as well. In the fast-food business, time is money. In fact, shaving a mere five seconds off the processing time of an order is significant. Test restaurants have reported the ability to process an additional 30 cars per hour, substantially reducing labor costs. They also discovered that when employees have to take orders over the drive-through microphone and deliver food at the same time, they start making a lot of mistakes. This new system has reduced mistakes considerably, resulting in fewer complaints.

Thus far, this new unorthodox procedure has produced very positive results and more than paid for the additional technology costs. If this trend continues, this outsourcing strategy could be implemented system-wide. If this occurs, you can certainly expect call centers to sprout up all over the country as many fast-food competitors follow suit.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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A Clear Vision Makes a Difference

I once read about a very wise teacher who knew a great deal about the subject of teaching children in ways which kept them entertained as they grew wiser. Their valuable lessons were seldom forgotten as they so enjoyed their journey to wisdom. This simple exercise in learning could easily be adapted to today’s workplace and, in fact, should be.

The wise educator first divided the class into three groups, providing each group with an identical jigsaw puzzle and the same instructions: “This is a timing test. I want all of you to work together to finish the puzzle. You can talk, laugh, and have a great time. You just can’t look at the other teams. The first group finishing their puzzle correctly wins.”

Puzzle

Since the teacher is also teaching a valuable lesson, she does something she doesn’t share with the children.

The first group gets a puzzle in addition to the box cover which obviously has a beautiful color photo of the completed puzzle picture.

The second group gets only an identical puzzle … no box top, no picture. This group of students has no idea what the finished picture should look like.

The third group gets an identical puzzle as well. However, you’ve got to feel for this group as they do get a box cover with a beautiful color photo as well … but it’s a photo from a completely different puzzle, meaning the picture doesn’t match the puzzle at all!

Now, given what I’ve shared thus far, I’ll bet you can finish the story. The critical importance of having a clear vision is evident. Let’s see how the kids did.

All three groups are giddy and excited to jump into the project.

The first group completes the puzzle correctly in a mere three minutes … all done, perfectly correct.

At this point, the second group seems to be struggling but is making some progress. They’re about 60% complete.

The third group seems to be on another planet altogether. Total confusion, no progress, and growing frustration. In fact, you can see the stress on the face of each child. What began as fun was quickly growing into agitation.

When she congratulates the first group and asks how they completed the task so quickly, they simply respond by saying something like: “We just looked at the picture on the box, and it was easy from there. It just sorta came together.”

By this time, the second group is nearing completion. She asks them how they did and heard hesitation in their explanation: “Well, we started with the corners because that seemed to be the easiest way, but it was still pretty slow.” It obviously took them a lot longer than the first group.

The third group has made very little, if any, progress and the teacher could actually sense the frustration in the air. Several members of the team have actually given up and have started separate conversations with one another. At this point the teacher admits that their cover photo looks nothing like the finished puzzle of the other two groups.

She then provides the third group with the proper picture and they are pleased at how quickly they assemble the puzzle correctly. She then explains the lesson they had just learned.

Now consider how easy it is to apply this valuable lesson to the workplace.

PuzzleDoes your staff have a clear vision of what is expected of them?

Are they more like the second group of students who had no vision and had to cautiously feel their way along?

Maybe they’re like the third group who had the wrong vision … wondering why they were getting nowhere as they became more and more frustrated.

Wouldn’t it be rewarding if your entire staff had a crystal clear vision like the first group of students? This group with the clear vision is usually twice as fast as the group with no vision. Consider the third group which had the wrong vision … hopeless, frustrated, agitated and angry.

Again, visualize your current staff. Are they facing a pile of puzzle pieces scattered everywhere, while holding the wrong cover? Or do they have the correct puzzle photo, or worse, no puzzle photo at all?

The choice is yours. Many claim they simply don’t have the time to dedicate to creating and communicating a vision. Pause and rethink the results of our three student groups. Apply those results to your staff and you’ll quickly realize that you’d best make time to create and communicate that all-important vision.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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We’re Losing Irreplaceable Icons

Going, Going, Gone ...The list is obviously far too long to publish here, but we’re losing truly talented people who will be difficult to replace. In the last six months alone, we’ve lost such notables as actor James Whitmore, author John Updike, actor Ricardo Montalban, White House Press Secretary Tony Snow, French legendary fashion designer Yves Saint Laurent, and actors Charlton Heston and Paul Newman.

Just recently, we lost one of the most gifted and beloved broadcasters in our nation’s history—Paul Harvey. He was 90-years old.

He provided us with 70 years of:

  • a radio career predating TV and continuing into the Internet age
  • his homespun take on the day’s events
  • 15-minute monologues delivered with frank but rhythmic drama
  • his apple-pie conservatism
  • his signature signoff: “This is Paul Harvey … Good Day.”

Paul HarveyIn 2000, Paul signed a 10-year $100 million contract with ABC for two daily news and commentary segments and the evening “Rest of the Story” human-interest clip which is on 1,100 radio stations and an additional 400 belonging to the Armed Forces Network.

Earlier in the year, we featured Paul as part of our blog series “Little-known Facts about Well-known Leaders.” This article will provide you with an in-depth glimpse into a captivating career of the man who was known as the “Voice of Middle America.”

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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