Fact-A-Day from Harry K. – March 17, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Redheaded men are the most likely to go bald.
  • There are no photographs of Abe Lincoln smiling.
  • Nearly one-fourth of the world’s population lives on less than $200 a year.
  • Only 16% (16 out of 100) Americans can name the President on the $20 bill. (Jackson)
  • The average NBA basketball lasts for about 10,000 bounces.
  • The highest speed ever recorded on a bicycle was 140.5 miles per hour, at Bonneville Salt Flats, Utah, in 1973.
  • The sound you hear when you put a shell to your ear is not the sea but blood flowing through your head.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Good News in Bad Times

Good NewsI must admit that I’m growing weary of the news. Radio, TV, newspapers, magazines, books and the Internet seem to be fighting for the right to tell me how miserable my life is at the moment. They also seem to enjoy telling me that it’s going to get much worse before it gets even a little better. I don’t need that.

Then it dawned on me. I’m letting “them” do that to me. I’m not required to listen or read what they say, and I certainly know how to separate reality from negativity. Therefore, if I’m interested in finding some “good news,” it’s up to me to find it.

I was actually astounded at how simple it was to find good news. Seek and ye shall find. I did just that, and here’s what I found within a single hour.

* * * * * * * *

A young lady named Jennifer Flood claimed she had had good experiences with Craigslist. So she and her two sisters posted an ad in the “volunteer” section that began: “Please help. My dad needs a kidney.” After his lone kidney was damaged, her father faced years of waiting for a donor matching his rare blood type.

His three daughters sifted through more than 100 responses and found donor Dawn Verdick of Monterey, California, who had been searching for volunteer opportunities. Dawn traveled to New York to give up her kidney. Doctors said that she and Daniel Flood were as close a match as relatives—while Flood’s three daughters were tested and found to be incompatible donors.

* * * * * * * *

Auctions of foreclosed houses seem quite commonplace today. Foreclosures are an opportunity for some and agony for those losing their homes. In Texas alone, almost 9,200 homes entered the foreclosure process in a single month.

Marilyn Mock, a small-business owner from Rockwall, Texas, had accompanied her son, who was interested in buying a house, to an auction in Dallas. She and her son took a seat among the crowd waiting for the auction to begin. She found herself sitting next to a woman who was obviously very upset and crying.

Marilyn introduced herself and tried to calm the crying woman. She quickly discovered that she was talking to Tracy Pottsboro who had lost her job and then her home when she couldn’t make the mortgage payment. She was here today to watch her home be auctioned off.

Long story short—Marilyn Mock bought the home for $30,000, insisted that Tracy move back into it and make payments to her instead of the bank.

* * * * * * * *

Dave and Lisa Barham own Mr. B’s Pancake House in Muskegon, Michigan. During increasingly touch economic conditions, the couple have communicated honestly with employees at the restaurant’s staff meetings. They’ve shared what it takes to keep a business open. Every employee knows how much a sausage link costs, what the water bill is and how much it costs to lease the building. They’ve even learned the impact of losing a napkin. The Barham’s have reached into their own pockets several times to meet the restaurant’s payroll for their 31 employees.

They’ve also obviously gained the respect and support of not only their employees but their customers as well. On a recent Sunday, 17 employees worked for free to help the Barhams save some money. One of the employees said: “This is a wonderful business. We want to see it succeed.” At the end of the day, they’d saved the boss about $700.

Here’s the irony … The employees didn’t go home empty-handed Sunday. Their customers pitched in with a generosity all their own, leaving $800 in tips for the loyal employees. What goes around comes around!

* * * * * * * *

Mikela MercierEleven-year-old Mikela Mercier is an athletic young lady living on the Big Island of Hawaii. She was recently shopping with her mother at the Salvation Army Family store in Kona when she paused to look at a Richard Simmons VHS exercise videotape.

When she slipped off the cardboard jacket to look more closely at the tape cassette, out popped a wad of cash.

Realizing it must have been a mistake, young Mikela made a beeline for the store manager and turned in the money. Wedged in with “Sweatin’ to the Oldies” was $1,000 in $100 bills!

Mikela immediately ran to her mother and explained what happened. She said she knew that the money rightfully belonged to the Salvation Army so the agency could help people in need. She quickly turned it over to the store manager.

As a token of its appreciation, the Salvation Army has offered the 11-year-old good Samaritan a gift certificate she can use the next time she shops at the thrift store.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Creative Search Continues

Out-of-the-Box ThinkingA few weeks ago I shared a list of creative company names and signs in an article titled Search for Creativity. Since that time I’ve received several contributions to this on-going list to add to those I’ve continued to discover myself.

In our “Get Back in the Box” creativity presentation, we constantly remind attendees to be on the look out for examples of creativity everywhere they go. They’re all around us. We pass many of them daily but seldom recognize or acknowledge them … kind of a “functional blindness.” The reason is simple. We don’t respond or appreciate these examples because they’ve become part of our daily environment and simply blend into our subconscious rather than inspiring us as examples of what can be achieved if we’ll simply re-frame on occasion.

Take a look and appreciate the creative juices which flow across our country.

  • HIS and HAIRS (salon)
  • HAIR FORCE ONE (salon)
  • SUNNY & SHEARS (tanning and hair salon)
  • C U LATTE (coffee shop)
  • LATTE DA (coffee shop)
  • A SALT & BATTERY (fish and chips)
  • En Thai SingJAMAICAN ME HUNGRY (Caribbean cuisine)
  • PLANET of the GRAPES (wine and spirits)
  • EN THAI SING (Thai food)
  • MUSTARD’s LAST STAND (hot dog stand)
  • FRANKS for the MEMORIES (hot dog shop)
  • THE COD FATHER (traditional fish and chips—We’ll batter anything!)
  • PIZZA D’ACTION (pizza shop)
  • LETTUCE SOUPRISE YOU (soup and salad)
  • IT’S ABOUT THYME (restaurant)
  • GARDEN of EAT’N (restaurant)Get Plastered
  • FU’s RUSH INN (Chinese food)
  • MOON WOK (Oriental food)
  • THAI ME UP (Thai food)
  • HOLLY, WOOD, & VINE (flower shop)
  • ENCHANTED FLORIST
  • GET PLASTERED (contractor)
  • ALL STRINGS CONSIDERED (knitting store)
  • KNIT HAPPENS! (knitting store)

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Little-known Facts about Well-known Businesses – The Container Store

The Container StoreBased on your location, you may very well not have one of these unique stores in your area. However, due to its continued success and growth, there’s an excellent chance you’ve heard about The Container Store.

From humble beginnings in a rented storefront with a wooden box for a cash register, Garrett Boone (chairman) and Kip Tindell (CEO and president) opened a small store in 1978 specializing in home organization products, such as wire shelving, plastic shower totes, shoe bags, food packaging, knife and peg racks, and bins. In so doing, they created a new retail category with a first year start-up of just $35,000 and a company that has steadily grown revenues by approximately 25% per year ever since!

Today, it boasts 45 stores in 18 markets in more than 15 states from coast to coast, mostly in major cities in California, Colorado, Georgia, Illinois, Maryland, New York, and Texas.

While these background facts are interesting, they have little to do with the “uniqueness” of this organization. Culture, however, has everything to do with its success and distinctiveness. Let’s take a look at some of the factors which make up this rare culture and the results which have evolved.

The store founders embrace the idea that if you treat your people well, success will naturally follow. Some business owners claim that employee loyalty is directly tied to how good employees feel about their jobs. It’s a debatable concept, but it seems to be working for The Container Store.

It currently boasts more than 3,200 very happy employees. In an industry where 100-percent turnover is common, The Container Store boasts a very low 15- to 20-percent. Forty-one percent of new hires come from employee referrals. It’s also landed the company on Fortune magazine’s annual list of “100 Best Companies to Work For” every year since 1999. The Container Store also received the Retail Innovator’s Award from the National Retail Federation based in Washington, D.C.  In addition, it received the Workforce magazine Optimas Award in the category of General Excellence for outstanding people-management strategies.

The Container StoreTo achieve the company’s primary goal of providing extraordinary service, each store has a full-time trainer, and all employees receive more than 241 hours of training for employees in their first year—an astonishing feat for a retailer in an industry that usually provides workers with an average of seven  hours of training per year. After their first year at The Container Store, full-time employees receive an average of 160 hours of training annually.

Employees at each of the 45 stores use “the huddle,” as it’s officially called, twice a week for 10 minutes, before or after the start of business, for everything from discussing operations to getting fired up about sales. These huddles have evolved into a very effective all-purpose communication tool.

They also symbolize The Container Store’s reputation as an enjoyable place to work: Three times (most recently in 2001), the company has topped Fortune magazine’s list of “100 Best Companies to Work For.” It’s clear that The Container Store’s huddles are so successful because its employees want to be part of this winning team.

One of the most popular ways that employees acknowledge each other is through the celebration mailbox, a voicemail system designed for employees to leave stories about good service experiences they have observed.

Not long after creating the company, founders Boone and Tindell created innovative parameters called foundation principles. They are a set of humanistic, spiritually based, do-unto-others philosophies. These principles are practiced internally among employees and are reflected in how they treat each other and how the company treats them. The six value statements represent a collection of business philosophies and stories that embody how they think a company should be run. Most companies deliver their values statements in a formal document, but Boone and Tindell prefer to dress in costumes to act out the stories. “It helps people remember them,” Anderson says. “We use storytelling to keep our employees focused on our culture. It’s very important to our success.”

The Container Store’s Continuing Education program is a great example of unique employee growth opportunities hosted at the home office. Continuing Education is a three-day intensive training program for career-minded employees from all areas of the company. Each department within the company develops a creative presentation for the Continuing Education class to provide a better understanding of each department’s function. Additionally, participants enjoy a four-hour rotation in the Distribution Center.

Customer service is The Container Store’s core competency, so hiring people who are self-motivated and team-oriented with a passion for customer service is key. Ultimately, this translates into a strong customer-service philosophy that allows all employees to take ownership of the company and make decisions based on their own intuition and discretion. The company strives to astonish its employees, which makes it an easy proposition for them, in turn, to astonish customers.

Looking beyond the minimum-wage concept, The Container Store has taken the bold move of paying employees two to three times the industry average, which cultivates fierce employee loyalty. “Kip and I worked for 18 years very closely on building the structure that allows us to pay more—to think out of the box and devote 10 percent of store sales to payroll,” Barrett says. The industry average is 3 to 4 percent. This goes back to focusing on what the company considers its number one asset: employees.

The Container StoreThe Container Store employees enjoy tremendous benefits which most certainly account for their loyalty and low turnover. Those benefits include:

  • Security in a financially strong company
  • Great pay and exceptional training
  • A 40% merchandise discount
  • A special 50% discount on elfa, its best-selling product
  • Casual work attire
  • 401(k) plan with matching company contributions
  • Medical/Dental/Vision plan for full-time and part-time employees

Everything puts The Container Store at the top of Fortune magazine’s list of “Best Companies to Work For” year after year.

Based on its continued success and rapid growth, The Container Store may soon be in your area. Regardless, there’s much to learn from this unique and productive culture.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Airline Adds Insult to Injury

What Were They ThinkingIt seems as though we’re being bombarded by media stories that make you want to scream: “What were they thinking?” It doesn’t matter if they’re talking about politics, sports, business, entertainment, or any other aspect of daily news. Some of these stories are simply hard to believe.

We’re going to share a few of those with you from time to time if for no other reason than to provide you with a coping mechanism, let you know that others share your bewilderment and frustration, and maybe even point out a lesson or two which we may learn from the poor decisions of others. This is our second installment. If you come across a situation which fits into this category, don’t hesitate to share it with us.

Airline Adds Insult to Injury

The Associated Press reported United Airlines is dropping a customer call center that took flight complaints. Customers are now required to send a letter or e-mail instead.

The nation’s third-largest airline told employees it would stop publishing its customer relations phone number immediately, which will be turned off altogether at the end of April.

United claims it is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response. Heaven forbid the customer service representative might be required to ask a question!

United AirlinesI’m confident all the other airlines will each sit down immediately and write a thank-you note to United for creating such a wonderful policy. It obviously makes all other airlines look much more intelligent, concerned and customer-friendly.

As far as United … what were they thinking?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – March 10, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Mozart was eight when he composed his first symphony.
  • Pilgrims ate popcorn at the first Thanksgiving dinner.
  • On a Canadian two-dollar bill, the flag flying over the Parliament building is an American flag.
  • Ten human body parts are only three letters long: eye, ear, hip, jaw, arm, leg, toe, rib, lip, gum.
  • The famed London Bridge spanned the River Thames for almost 140 years. In 1968, the city of London decided to sell its sinking bridge for $2.6 million to Robert P. McCulloch, founder of Lake Havasu City, Arizona, who needed a bridge to connect the city to an island in the lake. It took three years to carefully dismantle, pack, ship, and reconstruct the landmark bridge in the desert state. It cost more than $7 million to rebuild it in Lake Havasu City. But on October 10, 1971, London Bridge was officially dedicated in Arizona before a crowd of 100,000 in a lavish ceremony.
  • There are 450 hairs in an average eyebrow.
  • The shortest scheduled airline flight has been flown by LoganAir since 1967 between two of Scotland’s Orkney Islands, Westray and Papa Westray. It’s scheduled for two minutes but under favorable wind conditions can be flown in 70 seconds.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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How Quickly We Forget

Going, Going, Gone ...This is our second installment of our focus on change. We’re going to continue to review the many past changes we’ve experienced, identify current changes we may be dealing with at the moment, and contemplate upcoming modifications and how they might affect you, your family and organization.

Today, let’s take a look at some of the things that we once enjoyed and took for granted … never even contemplating the possibility that these things would become things of our past so quickly.

Want to put a smile on your face? Visualize for a moment how difficult it would be to try to explain each of the following to a member of today’s generation who has no clue as to what you’re talking about.

  • Free air at gas stations
  • Gas attendants
  • S&H greenstamps
  • Electric typewriters (Try to fill out a form on your computer.)
  • Stores closed on Sundays
  • Rotary phones
  • Vent windows in your car
  • Full-size spare tire in your trunk
  • 45 and 33 rpm vinyl records
  • 8-track tapes
  • Home delivery (milk – bread – laundry). Remember when every neighborhood had a milkman?

MilkmanAccording to the U.S. Department of Agriculture, in 1950, more than half of the milk sold was delivered to the home in glass quart bottles; by 1963, it was about a third and by 2001, it represented only 0.4%. The milkman also carried juice drinks, cottage cheese, and a variety of other dairy products. Sit down for this one. The majority of homes had a small insulated metal milk box on their porch. No lock. We actually left money in this box for the milkman and, after removing the money, he placed our order in this box, which protected the products from animals and the weather. Can you picture this happening today?

Watch this page for an on-going list and feel free to share your own predictions as well.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Robot + Boomers = New-Found Family

Out-of-the-Box ThinkingRemember, as a child, watching futuristic cartoons where every family had a robot zipping around the house acting as a maid, butler and/or baby sitter? Well, apparently the future is NOW and the robots have arrived … just in time for the baby boomers to witness those fantasies become reality.

Over the next 30 years, close to 78 million baby boomers will be retiring, and this will obviously severely stress caregivers, the medical system, and many community services. Our new family friend, uBOT-5 as the robot is called, will now allow elders to live much more independently.

Researchers at the University of Massachusetts Amherst have developed a robotic assistant that fits right into the family while performing a number of very critical tasks, such as:

  • Robotdialing 911 in case of emergencies
  • reminding clients to take their medication
  • helping with grocery shopping
  • allowing a client to talk to loved ones and health care providers
  • allowing concerned family members to access the robot from any Internet connection to visit their elderly parents
  • allowing family members to navigate the robot around the home in search of Mom and Dad in the event they may not have heard the phone ring or may be in need of assistance
  • allowing the family doctor to perform virtual house calls direct from his/her office or hospital

The design of this particular robot was actually inspired by the human anatomy:

  • An array of sensors acts as the robots eyes and ears, allowing it to recognize human activities, such as walking or sitting.
  • It can also recognize an abnormal visual event, such as a fall, and notify a remote medical caregiver.
  • Through an interface, the remote service provider may ask the client to speak, smile or raise both arms, movements that the robot can demonstrate. If the person is unresponsive, the robot can call 911, alert family and apply a digital stethoscope to a patient, conveying information to an emergency medical technician who is en route.
  • The system also tracks what isn’t human. If a delivery person leaves a package in a hallway, the sensor array is trained to notice when a path is blocked, and the robot can move the obstruction out of the way.
  • It can also raise its outstretched arms, carry a load of about 2.2 pounds and has the potential to perform household tasks that require a fair amount of dexterity, including cleaning and grocery shopping.
  • The uBot-5′s arm motors are similar to the muscles and joints in our own arms, and it can push itself up to a vertical position if it falls over.
  • It has a “spinal cord” and the equivalent of an inner ear to keep it balanced on its Segway-like wheels.

RobotThis type of robot isn’t exactly a new concept but, for the first time, they are both safe enough and now inexpensive enough to add tremendous value in the everyday home environment.

Creating this single masterpiece in a lab setting would cost about $65,000. However, manufacturers claim they can mass-produce these mechanisms for a couple of thousand dollars. That may still sound expensive to some until you realize the fact that a part-time, human in-home caregiver can cost more than $1,500 PER WEEK. Two weeks of that kind of care would buy you your own personal uBOT-5!

That’s certainly a fair price to allow Grandma to take the robot’s hand, lead it out into the garden and have a virtual visit with a grandchild who is living on the opposite coast. Our new found companion can now eliminate the isolation which can easily lead to depression in the elderly.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Today’s Invisible Leadership Challenge

Baby BoomersIn today’s whirlwind business environment, we have far too many things to focus on … current national debt, mortgage crisis, healthcare crisis, jobs, food prices, oil prices, education, immigration, the environment, and social security to name a few. The media, in a variety of formats, hammers us on these issues almost hourly.

While these issues are indeed obvious and critical, there is still another growing challenge which is just as significant, if not more so, to our business environment. However, it is seldom recognized, discussed or dealt with. It’s almost as though many organizations are ignoring its existence altogether.

Consider the following facts:

  • There are more than 78.2 million boomers in the U.S.!
  • Fortune Magazine reminds us that every seven seconds, someone turns 60. That equates to 12,343 baby boomers turning 60 years old or older every day!
  • The boomers are retiring in record numbers from the American workplace.
  • Today, the average retirement age of a worker is between 61 and 62, compared to 65 just a few years ago.
  • Forty percent of the workforce will be retiring soon, leaving not a hole in leadership but a crater!

Baby BoomersU.S. businesses face a shortage of millions of workers in the next 10 years. The Boston College Center on Aging and Work conducted a major survey of organizations across industries and discovered that only 33% of employers said that their business had analyzed workplace demographics and made projections about the retirement rates of their workers.

Over the next decade we’re going to be slapped in the face with some cruel realities. Let’s ponder a few of those realities:

  • Retiring baby boomers are going to be difficult to replace as researchers have found that the loyalty, reliability and strong work ethic will disappear altogether as this generation retires.
  • There will be a tremendous loss of labor, experience and expertise that will be difficult to offset, given the relatively small pool of new workers and the competition for new talent likely to result from so many companies facing the same problem.
  • Weigh the amount of knowledge and experience our current baby boomers have accumulated over the years in the areas of our products, services, processes, tools, culture, history, customers, vendors, competition, and industry.
  • Experts say that management and leadership skills would be the asset in shortest supply in most organizations.

There must be a formalized system in place to capture that which we are about to lose. This loss will be like a slow water leak, barely discernable at first, but over time it can do major damage.

Organizations that do not plan to deal with this emerging skills and experience gap may very well find themselves suddenly facing the most critical dilemma they have ever had to deal with. Manpower warns that this loss of experienced workers could be crippling for many companies.

Baby BoomersThis critical issue is being treated like a bad weather report—we hear the news that the storm is coming, but we ignore the warnings until it is too late.

Does your organization have a formal strategy for identifying the potential leadership and skills gap and developing talent to fill that gap before your workers retire?

Ask yourselves these questions:

  1. How many senior leaders or senior technological staff will be retiring over the next 10 years?
  2. What is the impact to the organization when (not if) you lose the knowledge of those individuals?
  3. What strategy do you have in place to ensure seasoned, experienced leaders and technical staff are in the pipeline?
  4. What actions are you taking to retain knowledge in the organization?
  5. Have you considered allowing your experienced boomers to formally mentor or coach those who will soon be replacing them in the areas of your products, services, processes, tools, culture, history, customers, vendors, competition, and industry? This transfer of information and experience is invaluable.

Organizational busyness can distract us to the point that, by the time we look up, it will be too late to recover from the consequences we’re facing.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Introduction of Another New Feature

What Were They ThinkingIt seems as though we’re being bombarded by media stories that make you want to scream: “What were they thinking?” It doesn’t matter if they’re talking about politics, sports, business, entertainment, or any other aspect of daily news. Some of these stories are simply hard to believe.

We’re going to share a few of those with you from time to time if for no other reason than to provide you with a coping mechanism, let you know that others share your bewilderment and frustration, and maybe even point out a lesson or two which we may learn from the poor decisions of others.

Let’s start with a recent headline from the political world which really shouldn’t have surprised us.

Talk about irony. I saw a cartoon in the newspaper yesterday that really proves the old adage of “a picture is worth a thousand words.” Picture this. A mailman, heavy bag slung over his shoulder, is on a sidewalk approaching a house after passing through an open gate into the yard. There is a sign in the yard which reads “BEWARE OF DOGS.” On his face is a look of sheer terror. The reason is quite obvious. Directly in front of him stand four very large, obviously vicious dogs baring their sharp fangs, poised to attack.

The artist has labeled each of the dogs … EMail, Texting, Twitter, and Recession. We suddenly understand why the postman must beware of each. These four dogs obviously threaten his existence.

Now, the irony.

In today’s paper, I read that the post office will once again raise the price of a first-class stamp! The price will increase to 44 cents on May 11.

The U.S. Postal Service (USPS) suffered a net loss of $2.8 billion last year.

StampsThe bulk of its processing and sorting operations is performed at some 400 large, special-purpose mail processing plants … separate and distinct from its network of local, retail post offices.

It also operates 58 airport mail centers, 220,000 motor vehicles and 37,000 facilities.

Volume is expected to plunge by some 12 billion pieces during the coming year.

So, with all of these responsibilities, a tremendous projected loss in volume, and growing competition from electronic communications such as E-mail, Twitter and Texting, the USPS is facing what may well be the greatest challenge it ever had to deal with.

When you consider that fewer and fewer people are buying stamps because of the constant increase in prices and the many emerging options which cost nothing, I can’t help but wonder who made the decision that a good strategy to address these challenges would be to once again raise prices!

What were they thinking?

The Postmaster General receives a salary of $263,575. Add his many other sources of compensation for this job, and he receives a total of $857,459 annually. Was he the one who made this decision, or did he simply approve someone else’s recommendation?

I know hearing about another price increase makes me want to run right out and buy even more over-priced stamps.

What were they thinking?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

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