Fact-A-Day from Harry K. – June 30, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Babe Ruth wore a cabbage leaf under his cap to keep him cool! He changed it every two innings!
  • Experts say the average person spends 30 years mad at a family member.
  • Jupiter is large enough to fit all the planets of the solar system inside it.
  • Pepper is the top-selling spice in the world. Mustard is #2.
  • The average child will eat 1,500 peanut butter sandwiches by high school graduation.
  • There are eight flavors of NECCO wafers: lemon, orange, lime, clove, cinnamon, wintergreen, licorice, and chocolate.
  • The average American only knows about 10% of the words in the English language.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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John Kotter

John KotterJohn Paul Kotter is a Harvard Business School professor who is widely regarded as the world’s foremost authority on leadership and change. His is the premier voice on how the best organizations actually “do” change.

Dr. Kotter is a graduate of MIT and Harvard. He joined the Harvard Business School faculty in 1972. In 1980, at the age of 33, he was given tenure and a full professorship.

Business Week magazine rated Kotter the #1 “leadership guru” in America based on a survey it conducted of 504 enterprises.

Professor Kotter is the author of 17 books, a collection that has given him more honors and awards than any other writer on the topics of leadership and change. In addition to A Sense of Urgency (2008), Our Iceberg Is Melting (2006), and Leading Change (1996), Professor Kotter is the author of The Heart of Change (2002), John P. Kotter on What Leaders Really Do (1999), Matsushita Leadership (1997), The New Rules (1995), Corporate Culture and Performance (1992), A Force for Change (1990), The Leadership Factor (1988), Power and Influence (1985), The General Managers (1982), and five other books published in the 1970s. Professor Kotter’s books have been printed in more than 120 foreign language editions, and total sales exceed two million copies. His books are in the top 1% of sales from Amazon.com.

John Kotter’s articles in The Harvard Business Review over the past 20 years have sold a million and a half copies—more than any of the hundreds of distinguished authors who have written for that publication during the same time period.

Professor Kotter’s honors include an Exxon Award for Innovation in Graduate Business School Curriculum Design and a Johnson, Smith & Knisely Award for New Perspectives in Business Leadership. In 1996, Professor Kotter’s Leading Change was named the #1 management book of the year by Management General. In 2003, a video version of a story from his book, The Heart of Change won a Telly Award. In 2006, Kotter received the prestigious McFeely Award for “outstanding contributions to leadership and management development.” In 2007, his video Succeeding in a Changing World was named best video training product of the year by Training Media Review and also won a Telly Award.













motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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No Boundaries to Innovative Thinking

Out-of-the-Box ThinkingBusiness Week magazine recently shared a comment made by IBM CEO Samuel J. Palmisano who said: “The way you will thrive in this environment is by innovating—innovating in technologies, innovating in strategies, innovating in business models.”

Innovation is no longer about merely creating new products. It is about reformulating business processes and creating entirely new markets by striving to meet untapped customer needs. As we watch the Internet grow at incredible speed and witness globalization taking place much faster than predicted, new ideas are inevitably emerging in every industry at breakneck speeds. Today, the real challenge is in the selection and execution of the right ideas, bringing them to market and doing so before your competition does.

Twenty years ago, innovation focused on technology and the control of quality and cost. Business Week says that “today it’s about taking corporate organizations built for efficiency and rewiring them for creativity and growth.” What’s really exciting is the fact that innovation doesn’t have to have anything to do with technology, which means we should be tapping the potential of every member of the organization in search of creative ideas.

Here are a few key facts to keep in mind when pursuing a creative/innovative culture:

Many times an accident has led to tremendous success. Be aware, re-evaluate, re-frame.

  • The friction match was invented in 1926 by John Walker, a chemist in England. The discovery was accidental. Walker was actually trying to produce a readily combustible material for fowling-pieces. His first match was a stick which he had been using to stir a mixture of potash and antimony. When he scraped it again on the stone floor to remove the blob on the end, it burst into flame.
  • In 1926, a man named Epperson left his glass of lemonade on a cold windowsill. When he returned, the liquid was frozen with the spoon stuck in the middle. After he ran water on the glass, the ice came out with the spoon still frozen in the center. Epperson named his discovery the “epsicle.” The name was later changed to “popsicle.”

Innovation can result from necessity. Consider its long-term possibilities.

  • The “huddle” in football was formed because of a deaf football player who used sign language to communicate and his team didn’t want the opposition to see the signals he used and in turn huddled around him.

Consider additional uses of current everyday resources.

  • Coffee was used for centuries as a medicine. It was only in the 16th century that it began to be drunk socially in Arabia and Persia.

Be open to modifications, unexpected opportunities, or additional uses other than initially planned.

  • Jeans were originally made in 1850 by Levi Strauss, a Bavarian immigrant to the U.S. He originally intended to use his cloth for tents and wagon coverings. However, a miner who complained that ordinary trousers quickly became frayed and tattered on the diggings gave Strauss the idea of making hard-wearing work trousers.

InnovationInnovation can and will occur in a wide variety of ways if you’ve created a culture of encouragement and support for creative thinking. Great ideas can and do come from every level of the organization when such a culture does exist. What was once considered a nicety is today a necessity. Are you sending that message to your staff?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Why Can’t We Communicate?

I’m sure there are many reasons for poor communication in this complex world of ours, especially in the U.S. during what appears to be one of the most chaotic times in our history. For the first time, our workplace consists of four generations at one time. This fact is often overlooked when searching for communication challenges.

Generational Gems for Future LeadersOne of the most obvious, but often ignored, differences between people is their age. Does a person’s age influence how they respond to a message? Absolutely! While hierarchy, ethnic culture and gender have tended to dominate prior discussions on tailoring communication, research by academics and practitioners on so-called “Generation X” and their successors suggests that when communicating, equal attention ought to be paid to age differences.

Research data on this subject is plentiful. However, the following Generational Gem may well simplify the challenge of communicating across generations.

The Little Old Lady

Woman writingThere was once a very nice lady who was a little old-fashioned. She was planning a week’s vacation in Wisconsin at a particular campground she hadn’t visited in decades. She decided to write ahead to make certain of the accommodations in advance.

Utmost in her mind were the toilet facilities. However, due to her sheltered upbringing, she couldn’t bring herself to write the word “toilet” in a letter. After considerable deliberation, she settled on “Bathroom Commode.” However, when she wrote it down, it still sounded too forward to her, so she wrote the letter to the campground and referred to the bathroom commode as the “BC.” She simply asked if the campground had their own “BC.”

Upon receiving the letter, the young campground manager was baffled by the euphemism so he showed the letter around to several other campers, but they couldn’t decipher it either. Finally the campground owner figured the woman must be referring to the location of the local Baptist Church so he sat down and wrote:

“Dear Madam,

I regret very much the delay in answering your letter, but I now take pleasure in informing you that a “BC” is located just nine miles north of the campground and is capable of seating 250 people at one time. I admit it’s quite a distance away if you are in the habit of going regularly, but no doubt you will be pleased to know that a great number of people take their lunches along and make a day of it.  They usually arrive early and leave late.

Outhouse“The last time my wife and I went was six years ago, and it was so crowded we had to stand up the whole time we were there. It may interest you to know that right now there is a supper being planned to raise money to buy more seats. They are going to hold the fund raiser in the basement of the “BC.” I would like to say it pains me very much not to be able to go more regularly, but it is surely no lack of desire on my part. As we grow older, it seems to be more of an effort, particularly in cold weather. If you decide to come to our campground, perhaps I could go with you the first time, sit with you, and introduce you to all the other folks. Remember, this is a friendly community.”

For some reason, the elderly woman made other plans!

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Free or Low-Cost Seminars and Keynote Presentations

I recently received a call from a long-time friend and fellow professional speaker. He was calling to share some very positive information about a recent success and to thank me for our contribution to that success—even though we were unaware of our participation.

Like so many other businesses, we’ve witnessed a number of existing and potential clients voicing a legitimate concern about the state of the economy and their existing budget for events such as seminars, keynotes or additional training for their employees. At the same time, these organizations certainly realize the importance of education and training as our nation faces greater challenges today than ever before. It is indeed a dilemma.

save-moneyA few years ago, we shared a proven strategy with our clients who found themselves in need of assistance. Of course, we also shared this unique approach with a number of our friends and associates. My friend called to report that he had just returned from working with a client in Arizona. He facilitated a three-day series of successful seminars and, in addition, reduced his total cost to the client by 75%! It was obviously a win-win situation for everyone involved. This type of partnering is essential in today’s challenging environment.

Below you will find that powerful strategy that is currently posted on our web site. Look it over, discuss it with your leadership team and start planning today to provide your organization with the seminar, keynote address or additional training that will provide that critical decisive edge needed to insure your success in today’s very competitive global environment. At the same time, enjoy tremendous savings by simply thinking smarter rather than working harder! Do it today!

Keynote and Seminar Cost Reduction Strategy

There are a number of methods for reducing the cost of your keynote presentation or seminar.

Sponsors
Find an organization(s) in your community that will sponsor your event by covering the cost or partial cost involved. Benefits include:

  • Drastically reduced cost
  • Advertising for sponsor
  • Free attendance for sponsor and guests (executives, board members, key employees, family, etc.)
  • Include sponsor information in articles in local newspapers and magazines, television human interest stories and interviews, lobby cards, program hand-outs, and verbal introduction prior to the actual program. For instance:
    • Airfare, ground transportation, and hotel accommodations for Dr. Drake’s appearance provided by our friends at Unity Hospitality.
      Or
    • Harry K. Jones appears courtesy of:
      • Smith’s Insurance Agency – Airfare
      • Community Florist Shop – Transportation
      • Randolf’s Ford Dealership – Hotel

Partners
Find another organization or company that will partner with you to provide the keynote or seminar. Benefits include:

  • Shared cost
  • Networking opportunities among attendees of both partners
  • Increased group size for more interaction

Suggested Partners and/or Sponsors

  • Accountants
  • Advertising Agencies
  • Associations
  • Attorneys
  • Automobile Dealerships
  • Banks
  • Banquet Facilities
  • Brokers
  • Carpet Retailers
  • Car Rental Companies
  • Chiropractors
  • Computer Dealers
  • Contractors
  • Credit Unions
  • Dentists
  • Florists
  • Golf Courses
  • Hair Stylists
  • Hospitals
  • Hotels
  • Insurance Agents
  • Landscapers
  • Marketing Companies
  • Moving Companies
  • Newspapers
  • Optometrists
  • Photographers
  • Physicians & Surgeons
  • Plumbing
  • Printing Companies
  • Radio Stations
  • Real Estate Agents
  • Restaurants
  • Retailers
  • Television Stations
  • Tire Companies
  • Travel Agents
  • TV Cable Companies

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – June 23, 2009

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Bananas contain a natural chemical which can make a person happy. This same chemical is also found in Prozac.
  • Every year in the U.S., eight tons of gold are used to make class rings.
  • Japan has more than 13 million golfers but only 1,200 golf courses.
  • Only 20% of the Sahara is covered with sand—the rest is rocks.
  • The automobile was invented in 1886; the used-car lot was invented in 1897.
  • The word disco means “I learn” in Latin.
  • 65% of American candy brands are more than 50 years old.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Tough Times – You’d Better Be Training!

Business BriefsLet’s get right to the point!

It doesn’t matter what kind of business you’re in.

It doesn’t matter how many employees you have.

It doesn’t matter how big or how small your business is.

When times are good, you should be training your staff.

When times are difficult, as they certainly are at this time, you’d better be training!

Training is an investment, not an expense. And organizations seem to fall clearly into one category or the other, and the consequences are evident.

Consider the following facts.

  • A person making $50,000 per year who is wasting one hour per day is costing the company $6,250 in wasted salary alone!
  • A group of 25 people wasting an hour a day is costing the company $156,250 year!

What would you invest to fix that problem?

How much training could have been provided for $156,250?

How many other problems could have been solved as a result of that training investment?

How could you have otherwise invested that $156,250?

In a study carried out by the International Institute of Management Development, 80% of respondents were unable to quantify the effect of staff development. That’s exactly why the above figures are seldom considered by most organizations.

TrainingBy the way, training courses, seminars and workshops don’t work. People do. As a facilitator, I know that to be a fact. There is no greater waste than that of human potential and unused knowledge … especially in today’s very competitive and global environment. As a result, we focus on this critical factor as well as the importance of closing the knowing-doing gap as it applies to any and all staff development.

A Chinese Proverb states: “To know and not do is to not know.”

Are you investing in your staff and your future success?

Are you getting a return on that investment?

You might want to give it some serious thought before it’s too late.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Innovation – Necessity or Luxury?

InnovationThere once was a time when most every organization viewed innovation as a priority—something a business must do in order to grow and prosper. In today’s economy, innovation falls into the same category as training and advertising. It’s viewed as something we put on the back burner until better times return.

However, many successful companies view all three areas as areas that are nice to focus on when things are going well but absolute necessities when times are as tough as they are today. I challenge you to truthfully answer the question posed in the final paragraph of this piece. In fact, that question should be posed to and discussed among every member of your leadership team if you hope to keep pace in an environment that includes increasing numbers of customers, competitors, new technologies, and challenges.

Every year, BusinessWeek publishes its list of the 25 most innovative companies based on an annual survey of top executives by Boston Consulting Group (BCG). This past December, BCG sent its 20-question poll to senior executives around the globe. The 2,700 respondents, who answered anonymously, were asked to name corporations that consistently offer inventive products, customer experiences, business models, or processes. The votes of executives who chose their own employers were disqualified.

BCG then factored in the financial performance of the top vote-getters as follows:

  • Survey results 80%
  • Stock returns 10%
  • Three-year revenue 5%
  • Margin growth 5%

As you can plainly see, this list was not the result of a popularity contest. Listed below are the Top 25 Most Innovative Companies. The entire list of the Top 50 companies can be viewed at www.businessweek.com. A visit to this site will provide you with the ranking, examples of how they achieved those rankings, their stock return, revenue growth, and margin growth.

There are six newcomers this year:

  • #16, Samsung,
  • #18, Volkswagen,
  • #19, McDonalds,
  • #23, ATT,
  • #24, Coca-Cola and
  • #25, Vodafone.

They replaced General Motors, Boeing, Goldman Sachs, 3M, Target, and Facebook which all fell from grace.

Below you’ll find the ranking, the organization, and last year’s rating.

  1. InnovationApple (2008 – #1)
  2. Google (2008 – #2)
  3. Toyota Motor (2008 – #3)
  4. Microsoft (2008 – #5)
  5. Nintendo (2008 – #7)
  6. IBM (2008 – #12)
  7. Hewlett-Packard (2008 – #15)
  8. Research In Motion (2008 – #13)
  9. Nokia (2008 – #10)
  10. Wal-Mart (2008 – #23)
  11. Amazon.com (2008 – #11)
  12. Procter & Gamble (2008 – #8)
  13. Tata (2008 – #6)
  14. Sony (2008 – #9)
  15. Reliance Industries (2008 – #19)
  16. Samsung Electronics (2008 – #26)
  17. General Electric (2008 – #4)
  18. Volkswagen (2008 – NR)
  19. McDonalds (2008 – #30)
  20. BMW (2008 – #14)
  21. Walt Disney (2008 – #14)
  22. Honda Motor (2008 – #16)
  23. AT&T (2008 – #27)
  24. Coca-Cola (2008 – NR)
  25. Vodafone (2008 – #47)

I’m certain you would expect me to endorse training and innovative efforts as I make a living assisting clients to do just that. However, I challenge you to take a second look at those on the above list. Consider their long-standing success, their stock return, their revenue growth, and their margin growth. Note the fact that these productive organizations believe and engage in the pursuit of innovation as a critical strategy in their journey to success in the midst of our current recession and market meltdown.

Again, browse the above list, answer the following question, and take the proper action while you still have the option to do so.

The question you should soon discuss with your leadership team: Do we delay innovative efforts until the dust settles and better times return OR do we initiate, encourage, and support innovative strategies at every level of the organization to survive, improve efficiency, quality, and flexibility to attain the success we seek?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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A True Communication Challenge

Over the years, I’ve had the privilege to work with a wide variety of cultures in most every industry. Some were much better at communicating than others. And yet, should you ask any employee from any of those organizations what they would improve if given the opportunity, they would most assuredly say: “Improve communication.” Even though communication levels may be better than most, employees almost always feel it could be much better.

That challenge seems to be growing as we find ourselves currently working with four different generations in today’s workplace. Seldom do we recognize this unique circumstance and therefore, as a result, we neglect to deal with it.

GenerationsThey say “practice makes perfect.” Here’s an interesting exercise that will demonstrate exactly how difficult it is to communicate across generations. While you may find yourself smiling, and even laughing aloud, during this exercise, you’ll also experience a certain level of frustration and maybe the realization that we need much more practice when it comes to this critical skill.

  • Mature (GI + Silent) (1909-1945, 64+)
  • Baby Boomers (1946-1964, 45 to 63)
  • Generation X (1965-1982, 27 to 44)
  • Generation Y (1982-2000, 9 to 27)

This exercise works best when pairing a Mature or Baby Boomer with a member of Generation X or Generation Y. The instructions are elementary. The Mature or Baby Boomer simply explains each of the following products, technologies, toys, etc. The Generation X or Generation Y member merely listens and asks questions if necessary.

You might be surprised how the conversation unfolds. Upon completion, you’ll clearly understand why we struggle to communicate well in the workplace and that we do indeed need more practice.

Explain the following:

  • Explain laundry detergent containing free glasses, dishes or towels hidden inside the box.
  • Explain how it took five minutes for the TV warm up.
  • Explain how no one ever asked where the car keys were because they were always in the car, in the ignition, and the doors were never locked.
  • Explain the pains of telephone party lines.
  • Explain how placing baseball cards in the spokes transformed any bike into a motorcycle.
  • Explain how the worst thing you could catch from the opposite sex was “cooties.”
  • Explain how decisions were made by going “eeny-meeny-miney-moe.”
  • Explain that nearly everyone’s mom was at home when the kids got home from school and what a difference it made.
  • Explain the Fuller Brush Man.

Describe the following:

  • Describe how all your male teachers wore neckties and female teachers had their hair done every day and wore high heels.
  • Describe the ugly gym uniforms the girls had to wear.
  • Describe candy cigarettes.
  • Describe the newsreels and cartoons before every movie.
  • Describe the joys of a pea-shooter.
  • Describe what Blackjack, Clove and Teaberry chewing gum tasted like.

Knowing the difficulty of that task, you can better understand why workplace communication can be such a challenge!

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Broaden Your Horizons

It’s been known forever that the key to success is to change your actions.

It’s also common knowledge that the key to changing your actions is to change your thinking.

Of course, it’s obvious that the key to changing your thinking is to put new and positive information in your mind.

By taking one hour per day for independent study, seven hours per week, 365 hours in a year, you can learn at the rate of a full-time student. In three to five years, you can become an expert in the topic of your choice, by spending only one hour per day.

Another important element in broadening your horizons is knowing the best resources for finding your new and positive information. We’re indeed fortunate today that we can access a vast array of information within seconds without ever leaving our desks. Newspapers and magazines can now be read online, saving a great deal of time, money and energy in today’s busy world. Search engines can quickly provide us with vast amounts of accurate information within seconds, and wire services constantly update critical information from all corners of the world.

While these resources are critical to broadening our horizons and enhancing our organizations, we must, of course, close the knowing-doing gap by utilizing each and every resource available to us. Listed below are just a few resources you may want to copy and post in a convenient location.

Magazines Online

Newspapers Online

News Wires Online

Search Engines

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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