Take a quick glance at the organizations listed below. What do they have in common? You might struggle to arrive at an answer to that question as it’s obviously not a product, service, or even an industry they share.
However, each is very successful in what they do.
Zappos.com- Nordstrom
- Dreamworks Animation
- Southwest Airlines
- W.L. Gore & Associates
- Whole Food Markets
- Starbucks Coffee
- The Container Store
- Herman Miller
- Stew Leonards
Let’s solve the mystery. Each of those listed here has been recognized for its unique culture. If you were exposed to the elements which make up a unique culture, you might be surprised at how basic, yet rare, they actually are. The names I’ve shared here are just a few of the many identified by Fortune Magazine year after year as the best companies to work for in the U.S.
They boast productivity, profitability, low turnover, high customer service satisfaction scores, longevity, and creativity to name a few of their commonalities. Most companies in any industry would be thrilled to boast such achievements. Yet few will benchmark those who do. If they did a little research, they would discover that they too could share this success by focusing on the need to place people before products, services, or profits. While all three are key to success, each can be and is achieved must sooner and to a greater degree through focus on your people.
Those listed above share critical elements which have certainly contributed to their success. Here are just a few of those elements.
- Age diversity
- Open communication
- Employee involvement
- Continuing education
- Ethnically diverse
- Recognition programs
- Community involvement
- Goal establishment
- Expectation establishment
- Accountability
- Celebration of success
Think about your organization. Are these contributing factors present in your culture? If not, consider benchmarking those who have identified the importance of a strong culture and have benefitted from a focus on their people.
Again, these are just a few of the factors which must exist to achieve the success you seek by attracting and keeping the people who will make it happen.
Check out this short video for further clarification of the importance of people.
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Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form. |

Yes, that’s a serious question. And there’s a good reason for asking it. Think about it. Consider your behavior every time you ride an elevator. I’ll bet you do the following just as I and millions of others do.
We’ve added still another category,
Creating and pursuing a vision may sound as though it requires an effort on your part. It certainly does! However, isn’t that effort well worth the positive consequences you’ll certainly enjoy in the end? And consider this … what’s the alternative? For most, it’s continuing to wander aimlessly through today’s chaotic environment in hopes that the future will be kind to you. Consider the odds.
No, this isn’t a joke. As a parent of three adult children and a grandparent of nine cherished grandchildren, I’d like to publicly offer a deep-felt note of appreciation to one of our country’s most beloved cartoon characters. And for good reason.
I often read and hear comments about the evils of television and the horrendous impact it has on today’s younger generation. I’m afraid I have to agree. However, there’s always an exception to the rule, and this certainly appears to qualify as one of those wonderful exceptions. I’m sure you’d agree if either of these young men were beloved members of your Circle of Life.
SEASONS
The father then explained to his sons that they were all correct, because they had each seen only one season in the tree’s life. He told them they could not judge a tree, or a person, by only one season. That the essence of who they are, and the pleasure, joy, and love that come from that life, can only be measured at the end, when all the seasons have passed.
I’ve always had a soft spot in my heart for lighthouses. I have a large, personal collection of lighthouse replicas in my nautically-themed home. I’ve had the opportunity to visit a great number of lighthouses all over the U.S. and Canada, and my home state of Michigan is the proud home of 247 beautiful structures.
The wise captain shifts the direction of his craft according to the signal of the lighthouse. A wise person does the same.
Yesterday was “National Get to Know Your Customer Day.” Prior to this special day each year, I usually write an article reminding everyone that it’s coming up and suggesting a number of things you can do to prepare for it and hopefully take advantage of it.
Over the 4th of July holiday, I did something totally unexpected … something I haven’t done in decades. I attended a 4th of July parade. I took one of my grandsons in hopes of exposing him to an exciting age-old tradition that’s been part of our American culture forever. I thought it would be a real education. And it was. For me.
Parades have gone the way of the circus, magicians, and clowns. No more mystery, no more allure, no more excitement! There are far too many other things to distract us today and far too much technology to compete with a costumed character on a unicycle or a high school marching band. Parades have become a political stage for hopeful candidates to ride in fancy cars while handing out fliers. The once colorful, disciplined, enthusiastic marching band has been relegated to 15 senior citizens riding on the back of a flatbed truck trying to stay on key. No animated floats, no costumed characters mingling with the children in the crowd, and no striking military units proudly marching behind the flag of our country as they are cheered and respected by the crowd.
The profound enormity of that moment brought a tear to my eye, produced a lump in my throat, and caused my heart to swell with pride. This very special moment easily made the entire day worthwhile. At the end of the recording, my grandson replaced his baseball cap, put his hand in mind, and stood there watching a group of approaching karate students jumping all over the street.

It took radio 38 years to reach 50 million users.
Only 70% of 18- to 34-year-olds have watched TV on the Web and only 33% have ever viewed a show on DVR/TiVo.