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Recommended Books

Top Customer Service Books

Below you'll find the customer service books we recommend during our seminars and keynote presentations. These books are listed in alphabetical order by title. Motivational speaker Harry K. Jones has written more than 200 book reviews. Please click on the graphic of Harry to read his book review. The links on the books will direct you to Amazon.com.
1,001 Ways to Keep Customers Coming Back by Donna Greiner and Theodore Kinni	Achieving Excellence Through Customer Service by John Tschohl	Best Practices by Robert Hiebeler, Charles Ketteman, and Thomas B. Kelly	Coaching Knock Your Socks Off Service by Ron Zemke and Kristin Anderson
Customers for Life! by Carl Sewell	Customer Mania! by Ken Blanchard, Jim Ballard, and Fred Finch	Customer Once, Client Forever by Richard Buckingham	The Customer Revolution by Patricia B. Seybold
Customer Satisfaction Is Worthless ... Customer Loyalty Is Priceless! by Jeffrey Gitomer	Customer Winback by Jill Griffin and Michael W. Lowenstein	Delivering Happiness by Tony Hsieh	Delivering Knock Your Socks Off Service by Kristin Anderson and Ron Zemke
Delivering Quality Service by Valarie A. Zeithaml	Earn Their Loyalty by Robert Brown, Ph.D.	Hug Your Customers by Jack Mitchell	"I Love You More Than My Dog" by Jeanne Bliss
Managing Knock Your Socks Off Service by Chip R. Bell and Ron Zemke	Moments of Truth by Jan Carlzon	Monkey Business by Sandy Wight, Mick Hager, and Steve Tyink	The Must-Have Customer by Robert Gordman and Armin Brott
Positively Outrageous Service by T. Scott Gross	Tom Peters Trilogy - The Reinventing Work Series The Professional Service Firm 50 by Tom Peters	Raving Fans by Ken Blanchard and Sheldon Bowles	Service Breakthroughs by James L. Heskett
Sustaining Knock Your Socks Off Service by Thomas K. Connellan and Ron Zemke	Tales of Knock Your Socks Off Service by Kristin Anderson and Ron Zemke	There's a Customer Born Every Minute by Joe Vitale	Total Customer Service by William H. Davidow
What Clients Love by Harry Beckwith	Who's Your Gladys? by Marilyn Suttle and Lori Jo Vest	Who Stole My Customer?? by Harvey Thompson

Customer Service Training or Customer Service Keynote Presentation Information

Customer Service Articles

Customer Service Books and Customer Service Posters

The AchieveMax® team of motivational speakers celebrates its 32nd year in business in 2012.
Thank you to all our customers for allowing us to "Achieve the Maximum®" for their businesses and organizations.

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