AchieveMax, Inc.
Motivational Speakers Present Custom-designed, On-site Seminars, Training, and Keynote Presentations

[ Home ] [ About Us ] [ Mission ] [ Motivational Speakers ] [ Seminars and Training ] [ Keynote Presentations ] [ Consulting ] [ Testimonials ] [ Clients ] [ Newsletter ] [ Blog ] [ Management Books ] [ Motivational Posters ] [ Site Map ] [ Search ] [ FAQ ] [ Contact Us! ]

The Achiever Newsletter

Top Customer Service Books

Below you'll find the customer service books we recommend during our seminars and keynote presentations. These books are listed in alphabetical order by title. If you see a graphic of professional speaker Harry K. Jones by the book, then that book has been listed in our Top 10 Books. Feel free to click on the graphic of Harry to view his review of the book. The links on the books will direct you to the Amazon.com page. Books are also available from Amazon.ca and Amazon.co.uk.
1,001 Ways to Keep Customers Coming Back by Donna Greiner and Theodore Kinni	Achieving Excellence Through Customer Service by John Tschohl	Best Practices by Robert Hiebeler, Charles Ketteman, and Thomas B. Kelly	Coaching "Knock Your Socks Off" Service by Ron Zemke and Kristin Anderson
Customers For Life! by Carl Sewell	Customer Mania! by Ken Blanchard, Jim Ballard, and Fred Finch	Customer Once, Client Forever by Richard Buckingham	The Customer Revolution by Patricia B. Seybold
Customer Satisfaction is Worthless ... Customer Loyalty is Priceless! by Jeffrey Gitomer	Customer Winback by Jill Griffin and Michael W. Lowenstein	Delivering "Knock Your Socks Off" Service by Kristin Anderson and Ron Zemke	Delivering Quality Service by Valarie A. Zeithaml
How To Turn Customer Service Into Customer Sales by Bernard Katz	Hug Your Customers by Jack Mitchell	Managing "Knock Your Socks Off" Service by Chip R. Bell and Ron Zemke	Moments Of Truth by Jan Carlzon
The Must-Have Customer by Robert Gordman and Armin Brott	Positively Outrageous Service by T. Scott Gross	Tom Peters Trilogy The Reinventing Work Series The Professional Service Firm 50 by Tom Peters	Raving Fans by Ken Blanchard and Sheldon Bowles
Service Breakthroughs by James L. Heskett	Sustaining "Knock Your Socks Off" Service by Thomas K. Connellan and Ron Zemke	Tales of "Knock Your Socks Off" Service by Kristin Anderson and Ron Zemke	There's a Customer Born Every Minute by Joe Vitale
Total Customer Service by William H. Davidow

If you are interested in customer service, you might also enjoy ...

Customer Service Training Seminar: Customer Satisfaction Strategies

Customer Service Keynote - Vigilante Consumers to Raving Fans

Customer Service Speakers and Customer Service Training

Top Customer Service Books

Words of Wisdom on Customer Service

Customer Service Posters

Sweat the Small Stuff for Great Customer Service

Life-long Learning

U of M Credit Union Finds Things that Make Members Go AHHHHHH!

Good Customer Service = Customer Retention = Great Profits!

Exceptional Customer Service Again Threatened

How Good Customer Service Could Send Your Customer to the Competitor

Partnering: You're Only as Strong as Your Weakest Link

Gas at 17 Cents a Gallon?

When the Employee Understands Customer Satisfaction and Service Better than the Manager

A Culture of Customer Service

Shock Your Customers

For more information on our seminars and keynote presentations,
please write to or call 800-886-2MAX.
Privacy Policy

Copyright © 1997-2008 AchieveMax^®, Inc.