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The Achiever Newsletter
T&C Federal Credit Union —
Knowing What It Takes to be a Choice Employer
By
Kathleen
J. Wheelihan
While T
& C Federal Credit Union is not alone in its quest to become a
Choice Employer, the difference is it is already doing many things needed
to create a culture that attracts and retains world-class talent. Even
more admirable is that despite the many efforts the credit union is making,
its leaders are dedicated to continuous and never-ending improvement to
ensure sustained success.
On March 14-15, Harry K. Jones
and Kathleen J. Wheelihan facilitated the T&CFCU leadership team’s
two-day retreat in Frankenmuth, Michigan. The credit union leaders discussed
the myths about employee retention, the advantages and disadvantages of
becoming a
Choice Employer, as well as the cost of employee turnover. The managers
also reviewed and discussed application of examples and case studies of
other companies that have successfully implemented efforts to attract
and retain one of the most precious commodities in today’s business
world: employee talent.
Using the “Common Threads
Survey,” workshop participants completed a self-assessment tool to
identify areas of strength and weakness for the common organizational
and leadership factors that impact employee satisfaction. To conclude
the session, the team created its own Choice Employer definition and defined
the desired characteristics, as well as an action plan to achieve its
strategy.
By the time Harry and Kathleen
repeated the session for the credit union’s assistant managers on
April 10-11, the credit union was already well underway in implementing
its action plan. T&CFCU CEO, Dianne Addington, said that “one
of the greatest values of the workshop was in identifying the high and
low common threads areas. And by developing an action plan as part of
the program, our team was able to come away with an outline of what needed
to be done. From there, it was easy to set the priorities so we could
take immediate action for a quick return on investment.”
Congratulations and good luck
to T&C Federal Credit Union!
Publication Date: Spring
2001
 Kathleen
J. Wheelihan is a professional
speaker and consultant for AchieveMax®, Inc.,
a firm specializing in custom-designed keynote presentations, seminars,
and consulting services. Kathleen has made presentations ranging from creativity
to customer service and leadership to teambuilding for a number of industries,
including credit union, education, government, health care, manufacturing,
and real estate. For more information on AchieveMax®
seminars, please call 800-886-2MAX or fill out our contact
form. |
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