Teller Training
Cross Selling Training
All cross selling training is customized to meet your organization's needs. This cross selling program can be scheduled as a half-day seminar, full-day seminar, or multiple-day seminar. For more information, please fill out our form, write to , or call toll free 800-886-2MAX. The cross selling training is provided by our strategic partner Shelley Riebel.
Cross Selling at the Teller Window
For Greater Service
Being a teller is more than providing quality customer service and balancing at the end of the day. Cross-selling your bank’s or credit union's many services is a major part of a teller’s responsibilities. Find out how you can improve your referral and cross-selling skills with the teller in mind. Listening skills and questioning skills will be discussed along with how to identify customer needs and making referrals.
Some of What You'll Learn
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First Impressions: Make it Count |
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Listen Effectively |
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Ask the Right Questions: Probe for Results |
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Provide for Needs of Customer: Features and Benefits |
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Telephone Tips |
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Handling Resistance |
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Making the Referral |
Is your financial institution interested in the Cross Selling at the Teller Window training? Then contact us today!
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