{"id":376,"date":"2009-12-17T08:00:22","date_gmt":"2009-12-17T13:00:22","guid":{"rendered":"http:\/\/www.achievemax.com\/bookreviews\/?p=376"},"modified":"2012-10-23T14:57:46","modified_gmt":"2012-10-23T18:57:46","slug":"1001-ways-to-keep-customers-coming-back","status":"publish","type":"post","link":"https:\/\/www.achievemax.com\/bookreviews\/1001-ways-to-keep-customers-coming-back\/","title":{"rendered":"1,001 Ways to Keep Customers Coming Back"},"content":{"rendered":"<p><a href=\"http:\/\/www.amazon.com\/gp\/product\/0761520295?ie=UTF8&amp;tag=achieinc&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=0761520295\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-388\" title=\"1,001 Ways to Keep Customers Coming Back\" src=\"https:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2009\/08\/1001-ways-to-keep-customers-coming-back.jpg\" alt=\"1,001 Ways to Keep Customers Coming Back\" width=\"104\" height=\"160\" \/>1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line<\/a><img loading=\"lazy\" decoding=\"async\" style=\"border:none !important; margin:0px !important;\" src=\"http:\/\/www.assoc-amazon.com\/e\/ir?t=achieinc&amp;l=as2&amp;o=1&amp;a=0761520295\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" \/><br \/>\nby Donna Greiner\u00a0and Theodore Kinni<\/p>\n<p>You can now have the customer-service secrets of the world&#8217;s most successful businesses right at your fingertips. The authors spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and many other world-class companies keep their customers for life. You&#8217;ll find these customer-retention ideas to be timely, entertaining, and brilliantly inventive. You&#8217;ll discover the secrets to:<\/p>\n<ul>\n<li>Creating products\/services tailored to your customers&#8217; needs<\/li>\n<li>Using three kinds of guarantees to build customer trust<\/li>\n<li>Turning first-time customers into frequent buyers\u00a0<\/li>\n<\/ul>\n<p>This book identifies the companies and individuals who have found successful techniques, strategies, and programs that not only satisfy customers but keep them coming back and bringing others. It&#8217;s a quick, easy read that you&#8217;ll want to share with your entire staff.<\/p>\n<p><em>(This book review was originally published in\u00a02000 as one of the Top 10 Books &#8211; Edition 5.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner\u00a0and Theodore Kinni You can now have the customer-service secrets of the world&#8217;s most successful businesses right at your &hellip; <a href=\"https:\/\/www.achievemax.com\/bookreviews\/1001-ways-to-keep-customers-coming-back\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-376","post","type-post","status-publish","format-standard","hentry","category-customer-service-books"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>1,001 Ways to Keep Customers Coming Back - Book Reviews<\/title>\n<meta name=\"description\" content=\"This book review is on 1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner and Theodore Kinni.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.achievemax.com\/bookreviews\/1001-ways-to-keep-customers-coming-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1,001 Ways to Keep Customers Coming Back - Book Reviews\" \/>\n<meta property=\"og:description\" content=\"This book review is on 1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner and Theodore Kinni.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.achievemax.com\/bookreviews\/1001-ways-to-keep-customers-coming-back\/\" \/>\n<meta property=\"og:site_name\" content=\"Book Reviews\" \/>\n<meta property=\"article:author\" content=\"http:\/\/www.facebook.com\/people\/Harry-Kenneth-Jones\/100001507395947\" \/>\n<meta property=\"article:published_time\" content=\"2009-12-17T13:00:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-10-23T18:57:46+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2009\/08\/1001-ways-to-keep-customers-coming-back.jpg\" \/>\n<meta name=\"author\" content=\"Harry K. 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