AchieveMax® Customer
Service Speakers and Customer Service Training
Why should I choose an AchieveMax®
customer service speaker for my training or keynote presentation?
Here are a few of the reasons why you should choose an AchieveMax®
customer service speaker:
Your customer service seminar or customer service keynote presentation
will fit your organization's specific needs.
Each customer service keynote presentation or customer service
training is custom designed for your organization. For example,
if you would like some customer service principles along with stress management
elements in your seminar or keynote, we will design the presentation to
incorporate both.
You will discuss your organization's needs with our customer service
speaker.
Our customer service speaker will custom-design your customer service
training or customer service keynote presentation to fit your needs.
Your organization will work with a professional customer service speaker.
You will work with one of our professional speakers who has worked
in various industries, thus providing you with his/her vast knowledge
of "what works." Our customer service speakers
are professional members of the National Speakers Association.
You can save money.
Our customer service speaker will present a customer service keynote
presentation and a break-out session for the same fee, if scheduled
on the same half-day.
Also, our professional speaker will present two half-day seminars scheduled
on the same day for the full-day seminar fee, which is a considerable
savings.
How do I find out more about an AchieveMax®
customer service speaker?
Below you'll find a brief biography of our customer service speakers.
For more information, please click on the link or on the caricature.
 Customer
Service Speaker Harry K. Jones
A straight-forward, "tell-it-like-it-is" approach to current
issues coupled with more than 30 years of management and leadership experience
makes Harry K. Jones a dynamic and much sought-after customer service
speaker. As one client so aptly said, "Harry may not tell you what
you want to hear, but he'll certainly tell you what you need to hear!"
 Customer
Service Speaker Kathleen J. Wheelihan
Combining enthusiasm with an energetic speaking style, Kathleen J. Wheelihan
is a motivating and inspiring customer service speaker. With 20 years
of experience in financial services, management, marketing, training,
and theatre, she creates a dynamic spark of audience participation wherever
she speaks.
What have AchieveMax®
clients said about the Customer Satisfaction Strategies custom-designed
program?
Brenda Luczek, Director of Colleague Education for Goshen
General Hospital, said:
"The presentation on the importance of knowing your product,
what your client wants, and customer service was of superior quality
and benefit to our organization. Harry K. Jones has a way of reaching
his audience by injecting humor as well as vital information into his
presentation. Harry not only led a lively and informative presentation
but also took the time to familiarize himself with Goshen General Hospital
and what we stand for. He was able to tailor his presentation to
fit the needs of our organization. Our colleagues found his content,
delivery, and conviction in what he had to say to be very inspiring."
Robert A. Shutt, Director of Auxiliary and Special Services for Marywood
University, said:
"Harry delivered a wonderful seminar for Marywood University
Dining Services titled Dealing with Stress and Customer Satisfaction
Strategies. Harry's seminar was presented in a professional
manner, and his easy sense of humor made it easy for the staff to connect
with him and the content of his message.
"As a result of Harry's fine presentation, my staff has renewed
enthusiasm about delivering quality customer service to our guests.
Furthermore, they have learned and continue to utilize techniques that
will help them reduce the stress sometimes felt in a field like dining
services."
Tom Duemling, Secretary/Treasurer, for the Michigan Parking Association,
said:
"Harry delivered two excellent presentations at the Michigan
Parking Association Fall Conference. His presentations on Stress
Management with Customersand Customer Satisfaction Strategieswere so dynamic that he really charged up the audience. Harry
certainly demonstrated his effectiveness as a professional speaker and
did an outstanding job!"
Beth Wojton, Chief of Staff for Maryland Environmental Service, said:
"I am writing to convey our highest recommendation for Harry
K. Jones and AchieveMax®, Inc.
Mr. Jones was informative, humorous, and motivational in his remarks
about the critical importance of customer service and what elements
any organization needs to emphasize as it endeavors to improve.
"We were particularly impressed that Mr. Jones had researched
MES operations so that he could make specific observations to assist
us in improving our customer service culture. The MES employee
evaluations of Harry's presentations were in every case outstanding.
Many of our staff have indicated to me how impressed they were with
the sessions, and that they were looking forward to putting into practice
the many useful suggestions conveyed to them that day."
Chelle Adams, Manager of Training & Development for West Virginia
University, said:
"Harry delivered excellent customer service strategies to both
the support staff and managers of West Virginia University. He
has the ability to capture the audience's attention with his entertaining
comments and sidebars while sharing his professional expertise.
Harry's advanced preparation demonstrates his ability to evaluate the
needs and expectations of each group and apply the appropriate and relevant
information to his seminars. Harry's knowledge of customer service and
his ability to positively interact with his audience makes him a valuable
and professional asset for any seminar."
Shelly Shires, Technology Support Coordinator for Baltimore County
Public Library, said:
"Harry was great. Staff members were able to relate to
what Harry presented, and have remembered many of the 'big' points he
articulated. It has been more than a month since Harry gave his
presentation, and I am still hearing staff reiterate and emphasize things
that Harry highlighted for us. This leads me to believe that his
presentation was not only entertaining, but well received."
Karen Niverson, Executive Director for the
Marion-Grant County Convention and Visitors Bureau, said:
"The presentation included real world examples and practical tips
that participants could implement in their own businesses. Mr.
Jones was informative, humorous and motivational in his remarks about
the critical importance of customer service.
"Most of the elements for success that Mr. Jones shared with the
group are practices that can be implemented with little or no cost!
Our workshop participants learned that simple policy changes and new
perspectives can make an enormous impact on the customer service culture
of a company."
How do I find out more about AchieveMax®
customer service training or a customer service keynote presentation?
If you have not already done so, we recommend that you visit our Customer
Satisfaction Strategies description.
Please call us within the U.S. at 800-886-2MAX, fill out our form,
or send us an e-mail at
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Customer Service Training or Customer Service Keynote Presentation Information
Customer Service Articles
Customer Service Books and Customer Service Posters
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