Do you really know how much it costs when your credit union hires
a new employee?
Participants at the recent Ohio Credit Union League Advanced Teller Supervisor
School in Columbus seemed both shocked and fascinated by one particular experience
during the two-day series. Although we addressed many challenging content
areas to help these dedicated attendees enhance their leadership skills, the
in-depth exercise examining the true cost of an employee turnover was a head-turner.
Using a
four-page questionnaire designed to examine the actual expenses in a number
of areas, participants then estimated each cost at their own credit unions.
After a group average was developed, each person multiplied that figure by
the number of "turns" he or she experienced in the past year. The results
were mind-boggling!
The discussion then turned to why more credit unions don’t recognize the
obvious value of investing time and dollars in the much needed area of training.
It also convinced many participants that it is critical to concentrate more
effort in areas such as job descriptions, expectations, cross-training and
feedback.
One compelling question emerged: "Can we afford not to continuously
train our staff?" As we face challenges such as banking competition, Year
2000, technology enhancements, government regulations and vigilante consumers,
training appears to be an area which certainly warrants discussion by board
members, management at every level, and all front-line staff members.
Attendees returned home with this valuable measurement tool to apply it
with greater accuracy with their own leadership. If you would like to view
this tool in detail, please visit
our page with this tool.
This practical, informative tool is certainly of great importance to
every credit union as we approach the new millennium.
Harry K. Jones is a professional speaker
and consultant for AchieveMax®, Inc., a firm
specializing in custom-designed keynote presentations, seminars, and consulting
services. Harry has appeared all over North America addressing topics such as
change, customer service, creativity, employee retention, goal setting,
leadership, stress management, teamwork and time management for a number of industries,
including education, financial, government, healthcare, hospitality, and
manufacturing. He can be reached at 800-886-2MAX or by visiting
http://www.AchieveMax.com.
Publication Date: Spring 1999
