AchieveMax, Inc. - Motivational Speakers, Custom-Designed Training, and Keynote Presentations

[Home] [About Us] [Motivational Speakers] [Top 10 Presentations] [Training and Seminars] [Keynote Presentations] [Clients] [Testimonials] [Blog] [Book Reviews] [Search] [Site Map] [Contact Us!]

Home Page

Contact Us

or e-mail us for more information.

Follow Us

Follow us on Facebook.Follow us on Twitter.

Follow us on Google +Follow us on LinkedIn.

Join Our Newsletter

Enter E-mail Address:


The Achiever Newsletter

Meet WOW! - Walking the Talk

By Harry K. Jones

WOW! Internet, Cable, and PhoneOnce in a great, great while I have the unique privilege of spending time with an organization that I like to refer to as an "anomaly" (deviation from the normal or common order). Obviously, it doesn't happen very often, as there are very few businesses today that fit that description in a positive way. I was recently contracted to spend the day with the leadership team of WOW! Internet, Cable, and Phone. Yes, the name of the company is WOW!, and after spending time with them, I not only understand why but can't think of a more suitable moniker.

WOW! is one of the largest "MSO's" in the country and operates overbuild cable systems and directly competes with some of the largest incumbent providers giving customers the choice of more than one provider ... as contrasted to a monopoly system with which most of us have to contend. With corporate offices in Englewood , Colorado, WOW! expanded in 2001 by acquiring properties in Illinois, Michigan, and Ohio. Since that time it has experienced unparalleled growth in a very competitive environment! In 2004, it was rated the top cable provider in the country in JD Powers' annual industry-specific survey for customer service and satisfaction.

The secret of its growth and success is obvious. The fuel that drives WOW! is its culture—a culture that is characterized by respect, excitement, accountability, professionalism, trust, and a very obvious singular focus on what they describe as "delighting" their customers. I must admit, over the years, I've heard similar rhetoric from numerous companies across a wide variety of industries. I've heard the slogans, viewed the banners and read the mission and value statements. I've rarely seen it put into practice to any degree of success.

That certainly isn't true for those who so proudly display the WOW! logo on their hats, shirts, jackets, and vans. From the moment I entered their Michigan offices, I could sense a certain positive energy in the air. Observing their interactions throughout the day, it was quite obvious that they're enthusiastic and even passionate about their work, encouraged to participate in the business, proud of their accomplishments, eager to cultivate their company values, and dedicated to "delighting" their ever-growing number of customers! In fact, their friendly customer care representatives are available to answer questions 24 hours a day, 7 days a week via their toll free telephone number.

I couldn't help but notice that their core values are short and simple ... nothing out of the ordinary. However, what is extraordinary in this age of cynical business environments is the fact they believe, support, and live their values!

While extremely successful, they are far from complacent. Throughout the seminar, they were obviously eager to discuss new tips, tools, and strategies in their never-ending search for continuous improvement. The focus of this particular session was empowerment, and they were very open in identifying their current strengths as well as their opportunities for growth.

To illustrate the focus, dedication, and sense of humor so evident of this unique leadership team, I must share how our day came to a close. At the conclusion of the seminar, everyone received a page of song lyrics. The title of the song was "People on the Team," and it was to be sung to the tune of "Strangers in the Night." This, of course, is the famous Frank Sinatra song in which he utters that famous phrase: "Do-Be-Do-Be-Do." Human Resources Manager Sherry Zachary created the title of the day's program  ... "Empowerment — ‘Letting People Do-Be-Do-Be-Do.'" The leadership team not only sang the song to close the day but they recorded it on video to send on to their CEO in Colorado. There's a very good chance this version of the Sinatra classic will never reach the Top Ten but this very special group of people could care less. They learned, they laughed, they sang, they put a smile on my face, and all I could say at the end of a very enjoyable day was — WOW!

Publication Date: Winter 2005

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Follow Harry K. Jones on FacebookFollow Harry K. Jones on Linked InFollow Harry K. Jones on TwitterFollow Harry K. Jones on Google+

Custom-designed Training, Seminars, and Keynote Presentations

Empowerment Training or Keynote Presentation Information

Empowerment Articles and Book Reviews


Keynote and seminar speaker Harry K. Jones

Professional speaker Jeffrey W. Drake, Ph.D.

The AchieveMax® team of professional speakers celebrates its 35th year in business in 2015.
Thank you to all our customers for allowing us to "Achieve the Maximum®" for their businesses and organizations.

For more information on our seminars and keynote presentations,
please call 800-886-2MAX or send us an e-mail at .
Privacy Policy

Copyright © 1997-2015 AchieveMax®, Inc.