AchieveMax, Inc. - Motivational Speakers, Custom-Designed Training, and Keynote Presentations

[Home] [About Us] [Motivational Speakers] [Top 10 Presentations] [Training and Seminars] [Keynote Presentations] [Clients] [Testimonials] [Blog] [Book Reviews] [Search] [Site Map] [Contact Us!]

Home Page

Contact Us

Call
800-886-2629
or e-mail us for more information.

Follow Us

Follow us on Facebook.Follow us on Twitter.

Follow us on Google +Follow us on LinkedIn.

Join Our Newsletter

Enter E-mail Address:

 

The Achiever Newsletter

Life-long Learning

By Harry K. Jones

"Life-long learning" is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business.

For instance, consider its application in a key area such as customer service and satisfaction. Do your customers know what good service is? Companies that give poor service hope their customers don't know the meaning of good service. Companies that provide excellent service help them find out. Educating customers as well as employees is a key factor in providing service.

There's nothing that makes a company look worse than making excellent customer service the centerpiece of a massive advertising campaign when its employees haven't been trained to deliver it. Continuing education is as critical for your customers as it is for your employees.

Customer education goes way beyond simply giving classes in product service and usage. You and your employees should be educating your customer informally, every day, about what makes your products and services worth having.

Are your employees prepared to do that? Employees who know the quality differences between your products and/or services and those of your competitors can explain them to your customers. Ignorance of your products and level of service is costly for your customers as well as for you. You owe it to your customers to educate them before experience does—the expensive way.

Finally, make sure you educate your customers in just how far you're willing to go for their benefit. If your employees understand that you are not in the business of merely selling products and services, but rather in the business of caring for your customers' needs, you'll be on the road to success.

Your company philosophy should reflect the fact that you are anxious to listen, be flexible, and respond to your customers needs. If you live by these words, you'll be identified as a customer-driven organization.

Publication Date: Fall 1994

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Follow Harry K. Jones on FacebookFollow Harry K. Jones on Linked InFollow Harry K. Jones on TwitterFollow Harry K. Jones on Google+

Custom-designed Training, Seminars, and Keynote Presentations

Customer Service Training or Keynote Presentation Information

Customer Service Articles and Book Reviews

 

Keynote and seminar speaker Harry K. Jones

Professional speaker Jeffrey W. Drake, Ph.D.


The AchieveMax® team of professional speakers celebrates its 35th year in business in 2015.
Thank you to all our customers for allowing us to "Achieve the Maximum®" for their businesses and organizations.

For more information on our seminars and keynote presentations,
please call 800-886-2MAX or send us an e-mail at .
Privacy Policy

Copyright © 1997-2015 AchieveMax®, Inc.