Partnering: You’re Only as Strong as Your Weakest Link

web marketing and communications consultant Melanie L. DrakeRecently, I bought a new appliance at Lowe’s, primarily because it was featuring a number of rebates that drastically reduced the price compared to its competitors. The customer service was also excellent. After receiving my gift card in the mail, I was dismayed to discover that I had been shorted $25. I spent a few days upset about this shortage, thinking that I had been duped.

A week later, I e-mailed the Lowe’s rebate center through the Lowe’s web site. The return e-mail was not from Lowe’s but from Young America, which provides promotion fulfillment for companies on the web, including rebates, premiums and sweepstakes.

The e-mail from Young America said I had already received my rebate. Unfortunately, Young America was referring to a second rebate that I had indeed received. I responded with another e-mail, explaining once again which rebate I was referring to. (Don’t you hate it when they don’t really read your e-mail that does have all the details?)

Nothing …

I waited a few more weeks and then decided to contact Lowe’s customer service directly. I received an immediate response that my message was being sent to the manager of the rebate center. A few days later, I finally received another e-mail saying that my $25 gift card was on its way.

Despite the excellent customer service at the Lowe’s store itself, I ended up feeling cheated by Lowe’s until I realized the glitch was with the partnership with Young America. If I hadn’t pursued the missing $25 gift card amount, I might have stopped shopping at Lowe’s. It’s the little things that make a difference. (Home Depot, by the way, is closer.)

The Young America web site says that “Customer fulfillment is what happens when marketing programs are executed so well and so consistently, with so much value added at every opportunity, that the entire customer experience is elevated and the relationship with your brand is deepened.” Considering that Young America did not respond to my second e-mail, my experience was dismissed not “elevated,” and Lowe’s brand was diminished not “deepened.”

If you partner with other vendors or outsource your services, are your partners living up to your customers’ expectations? I’ve reviewed our past experiences with vendors we use, and I have to admit there is at least one that I sincerely question our using in the future because the product was not up to our standard for our customers and cost us time to fix. Is it time to review your vendors or outsourced services before your customers make negative assumptions about your business? 

Melanie L. Drake focuses on the publishing and marketing sides of the AchieveMax® company.Melanie L. Drake focuses on the publishing and marketing sides of the AchieveMax® company. AchieveMax® professional, motivational speakers provide custom-designed keynote presentations, seminars, and consulting services on change management, creativity, customer service, leadership, project management, stress management, time management, teamwork, and more. For more information on AchieveMax® custom-designed seminars and keynote presentations, please call 800-886-2MAX or fill out our contact form.

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Little-known Facts about Well-known Businesses – United Technologies Corporation

United Technologies CorporationUNITED TECHNOLOGIES CORPORATION

United Technologies Corporation (UTC) is one of those many organizations in the U.S. that impacts our lives every single day in a variety of ways while the majority of us who benefit from their products and services have never heard of them. 

It’s certainly not that they’re in hiding. Not by a long shot. They have a beautiful corporate headquarters located in historic Hartford, Connecticut. They conduct business virtually everywhere in the world, boasting 4,000-plus locations doing business in approximately 180 countries in 30 different languages. They employ approximately 215,000 employees and are recognized as the 47th largest employer in the world on the 2006 Global 500 list, in Fortune.) 

Boasting revenues of $47.8 billion last year, UTC is a diversified, American, multinational conglomerate generating more than 50% of their revenues outside the United States with 60% of their employees working abroad.

While you may not recognize the corporate name, you may very well be familiar with many of their products and services. Their business units include: 

Carrier heating and air conditioning systems
Hamilton Sundstrand aerospace and industrial systems
Otis elevators and escalators
Pratt & Whitney aircraft engines
Sikorsky helicopters
UTC Fire & Security protection services
UTC Power
United Technologies Research Center

RANKING
20th largest U.S. manufacturer (2006 list, Industry Week)
43rd largest U.S. corporation (2006 list, Fortune)
55th largest publicly held manufacturer in the world (2006 list, Industry Week)
126th largest corporation in the world (2006 Global 500 list, Fortune)
Named “Most Admired” aerospace and defense company (2001-2006 lists, Fortune)

The core group of United Technologies companies was founded in 1929 as United Aircraft & Transport Corp. by the merger of Boeing, Chance Vought, Hamilton Standard, Pratt & Whitney and Sikorsky Aircraft. As a result of the Air Mail Act of 1934, United Aircraft and Transport broke up into three independent companies: Boeing, United Aircraft, and United Airlines. United Aircraft changed its name to United Technologies in 1975. Otis Elevator was acquired in 1976, Carrier Refrigeration in 1979, and Sundstrand in 1999. UTC entered the fire and security business in 2001 by purchasing Chubb Security. In 2005, United Technologies acquired Boeing’s Rocketdyne division, which was merged into the Pratt & Whitney business unit.

The next time you’re riding an escalator, relaxing in air conditioning, or enjoying your airplane flight, you’ll know just who was responsible for your comfort and safety.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Is It Just Me? – June 28, 2007

Motivational speaker Harry K. Jones has appeared all over North America addressing topics such as change, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork and time management.IS IT JUST ME?

… or are there far too many questions out there in our everyday routines that need to be asked? I’m not talking about questions that will end wars, abolish poverty, cure all diseases, and eliminate the world’s problems. I’m talking about the questions that drive us crazy due to their simplicity and the questions that absolutely no one seems to be able to answer. An even greater mystery appears to be the fact that the majority of us have simply stopped questioning the obvious.

Let’s take a look at a few examples …

  • Before they invented drawing boards, what did they go back to?
  • When you call a wrong number, why is it never busy?
  • If a synchronized swimmer drowns, do the rest have to?
  • If the #2 pencil is so popular, why is it still #2?
  • If love is blind, why is lingerie so popular?
  • If you’re not supposed to drink and drive, why do you need a driver’s license to buy liquor, and why do bars have parking lots?
  • Why is ”abbreviated” such a l-o-n-g word?

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Little-known Facts about Well-known Leaders – Meg Whitman

Everyone knows the most recent headlines about our country’s greatest leaders. In this feature, we’d like to shed some light on the lesser-known facts about these folks in hopes of giving you a little greater insight as to what makes them tick.
 
Meg Whitman

Meg WhitmanI’ve been following the career of this charismatic leader for quite some time now. If you’re looking for a role model for your children or grandchildren, look no further. Share the details of her past and simply focus your attention to your newspaper, magazine, television or the internet to see what she’s mastering at the moment. Her bio reads like a fairy tale, and just when you think her career has peaked, she takes it to another level. Today’s average business leader, if there is such a thing, would be pleased as punch to boast of just one of her previous accomplishments. Wait until you see the entire list and you’ll see what I mean.
 
Why all the success? What drives this woman to unparalleled success at a time when your daily newscast reveals another leader thrown to the curb or even on his/her way to prison? Listen to her employees, associates, and competitors, and it quickly becomes blatantly obvious. Education, experience, worth ethic, focus, integrity, unlimited passion, creativity, keen judgment, listening skills, the ability to earn respect, a pioneer mindset, a respect and belief in customer feedback and the expertise to create, encourage and support community. The list goes on, but I’m sure you see why she continues to excel in everything she undertakes.
 
Margaret C. “Meg” Whitman has been the President and CEO of the online marketplace we know as eBay since 1998. Whitman joined eBay when the company had 29 employees and operated solely in the United States; eBay is now a global organization with over 11,600 employees.
 
She led the company from a few customers to nearly 50 million … revenue jumped from a few dollars to nearly $6 billion.
 
In addition to managing eBay, she currently serves on the Board of Directors of Procter & Gamble and Dream Works Animation. According to Forbes magazine, Whitman is currently worth an estimated $1.3 billion. She is one of only seven women to have been repeatedly ranked among the world’s most influential people by Time Magazine.
 
Now let’s take a look at her incomparable track record. Buckle your seatbelt … here we go.
 
She attended Princeton University as an undergraduate with every intention of securing a career in medicine. However, she became an economics major after a summer job selling advertising for a campus publication … obviously a major turning point. She went on to receive an MBA from Harvard Business School.
 
Whitman began her working career at Procter & Gamble from 1979 to 1981. It was at Procter & Gamble that she built her experience in brand management. She then spent eight years working for Bain & Company, a leading global business and strategy consulting firm, eventually becoming a vice president.

From 1989 to 1992, Whitman worked at the Walt Disney Company, where she served as the Senior Vice President of Marketing for the Disney Consumer Products Division.

From 1992 to 1995, she served as President of the Stride Rite Corporation’s Children’s Division where she was responsible for the launch of the highly successful Munchkin baby shoe line and the repositioning of the Stride Rite brand and retail stores. She has also held the positions of executive vice president for the Keds Division and corporate vice president of strategic planning.

From 1995 to 1997, Whitman was President and CEO of FTD (Florists Transworld Delivery), the world’s largest floral products company. While at FTD, she oversaw its transition from a florist-owned association to a for-profit, privately owned company.

She then left to become the general manager of Hasbro Inc.’s Preschool Division, responsible for global management and marketing of two of the world’s best-known children’s brands, Playskool and Mr. Potato Head. During her tenure, Meg oversaw the reorganization of the Preschool Division and its resulting return to profitability.

As you can plainly see, as the corporate prodigy made her way through a series of posts at blue-chip companies, she certainly left her mark in a most positive way.

In 2005, she was interviewed by Disney’s board of directors to succeed Michael Eisner as CEO, but dropped out a week later, prompting the board to give the job to Robert Iger.

She then joined eBay and has been growing the organization at a fever pitch. I have a strange feeling she is far from slowing down.

Whitman is a multi-billionaire and one of the richest female CEOs in the world.

Whitman donated a significant sum of money to her alma mater, Princeton University, said to have totaled more than $30 million, which has allowed the construction of the university’s sixth residential college, Whitman College, opening this year.

She is married to Griffith R. Harsh IV, a neurosurgeon.

It might be interesting to keep your eye on this dynamic leader in the future. I’m certain her career and continuous success is far from finished.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – June 26, 2007

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • The bullfrog is the only animal that never sleeps.
  • The San Francisco cable cars are the only mobile national monuments in the United States.
  • Tennessee has more neighbors than any other state in the U.S. It is bordered by eight states: Kentucky, Missouri, Arkansas, Mississippi, Alabama, Georgia, North Carolina and Virginia.
  • A 12-ounce jar of peanut butter contains about 548 peanuts.
  • The “Snickers” candy bar was named after a horse the Mars family owned.
  • There is enough lead in the average pencil to draw a line 35 miles long.
  • Many businesses in Nebraska have the word “Aksarben” in their names: such as Aksarben Five and Dime Store or Aksarben Transmission Service.  Aksarben is Nebraska spelled backwards.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Microsoft Digs Itself a Hole

Business BriefsMicrosoft, the software giant, is excavating a giant pit for an underground parking garage with the capacity for some 5,000 vehicles. When finished, it will be one of the largest underground parking structures in the United States.

It will cover the equivalent of six downtown city blocks and go four stories deep. The underground garage is scheduled to be completed by mid-2008. Microsoft now has nearly 29,000 parking spaces spread across its corporate campus in Redmond.

In 2006, the company announced a three-year plan to expand the campus by about one-third, or 3.1 million square feet, at a cost of roughly $1.3 billion. Parking at Microsoft has become such a hassle that the company began offering valet service for employees working in some buildings, as a temporary measure during construction.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Little-known Facts about Well-known Businesses – Procter and Gamble

Day after day we see, hear, and use the names of leading businesses in many industries as though they were family members. In a way, I guess they really are. We use their products and services daily and have done so most of our lives … so much so that we often take them for granted and don’t realize how little we really know about them. We drive their cars, eat their food, wear their clothes, fly their airlines, stay in their hotels, rent their cars, watch their movies, and the list goes on and on. What would we do without them? Yet we know so little about them. We hope to change that with this particular feature. We’ll delve into those unknown but interesting facts about many well-known companies.  
 
PROCTER & GAMBLE

  • Procter & Gamble HeadquartersHeadquartered in Cincinnati, Ohio, the Procter & Gamble community consists of over 135,000 employees working in more than 80 countries worldwide.
  • What began as a small, family-operated soap and candle company now provides products and services of superior quality and value to consumers in over 180 countries.
  • William Procter, a candlemaker, and James Gamble, a soapmaker, immigrants from England and Ireland respectively, might never have even met one another if they hadn’t married sisters, Olivia and Elizabeth Norris.
  • Since both their industries used similar resources, the “Panic of 1837″ caused intense competition between the two and, as a result, it led to discord within the family. Alexander Norris, their father-in-law, decided to call a meeting where he convinced his new sons-in-law to become business partners. As a result of the suggestion, a new enterprise was born in October of 1837: Procter & Gamble.
  • The company prospered during the nineteenth century. In 1859, their head count reached 80 and their sales reached one million dollars.
  • In the 1880s Procter & Gamble began to market a new product, an inexpensive soap that floated in water. The company called the soap IVORY. It seemed to be an instant favorite for consumers and seemed to kick off an aggressive development and marketing program that placed P & G in a leadership role for decades to come.
  • In April 2006 the company’s operations were categorized into three ”Business Units” with each unit divided into “Business Segments”:
    • P & G Beauty & Health Unit (Beauty Care segment — Health Care segment)
    • P & G Household Care Unit (Pet health, snacks, and coffee segment — Baby Care and Family Care segment — Fabric Care and Home Care segment)
    • Gillette Unit (Duracell & Braun segment — Blades & Razors segment)
  • While hundreds of millions of consumers world-wide are very familiar with the many P & G brands, those same patrons may not be aware that their favorite brand belongs to the P & G family of growing products.
  • The following 21 brands have reached the level of MORE than a billion dollars in sales annually!
    (Always – Bounty – Braun – Charmin – Crest – Dawn – Downy – Duracell – Folgers – Gillette – Gillette Mach 3 – Head & Shoulders – IAMS – Olay – Oral-B – Pampers – Pantene – Pringles – Tide – Wella – Fab)
  • Procter & Gamble produces close to one hundred other very well-known products you see on your grocery shelves every day. That list would include popular staples such as Bold – Bonus – Bounce – Camay – Cascade – Charmin – Cheer – Clairol – Comet – Cover Girl – Dash – Dreft – Dryel – Febreze – Fixodent – Gaub – Gleem – Ivory – Joy – Loving Care – Luvs – Max Factor – Metamucil – Mirage – Miss Clairol – Mr. Clean – New Wave – Nice’n Easy – Noxema – NyQuil – DayQuil – Old Spice – Pepto-Bismol – Prilosec OC – Puffs – Safeguard – Scope – Secret – Sure – Swiffer – Tampex – Tempo – Thermacare – Vicks – Vidal Sassoon – Wash & Go – Whisper and Yes to name a few. 

Their ability to meet the needs of today’s consumer world wide seems to be as strong as ever. God Bless Fathers-in-Law. 

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Little-known Facts about Well-known Leaders – Bill Gates

Everyone knows the most recent headlines about our country’s greatest leaders. In this feature, we’d like to shed some light on the lesser-known facts about these folks in hopes of giving you a little greater insight as to what makes them tick.

Bill Gates

  • Bill GatesWilliam Henry Gates was born on October 28, 1955, in Seattle, Washington, USA.
  • His father William was a corporate lawyer, and his mother Mary was a schoolteacher.
  • By the age of 17, Gates had sold his first computer program, a time-tabling system for his high school, for $4,200.
  • Gates scored 1590 on his SAT standardized test. The top score for the test is 1600.
  • Gates told his university teachers he would be a millionaire by age 30. He became a billionaire at age 31.
  • While at Harvard, Gates co-wrote Altair BASIC, which became Microsoft’s (then called Micro-Soft) first product.
  • He met his wife, Melinda French, in 1987 at a Microsoft press event in Manhattan while she was a worker for the company. They would go on to get married on New Years Day in 1994. 
  • In 2002, Bill Gates was considered more idolized than Chinese Communist leader Mao Tse-tung in a poll of teenagers in Hong Kong and China. The survey was conducted by the City University of Hong Kong.
  • In 2005, Gates was honored with the title Knight Commander of the Order of the British Empire by Queen Elizabeth II of England.
  • As of the March 2007 issue of Forbes magazine, Bill Gates has been listed as Number 1 on “Forbes’ Richest People” list for 13 years in a row. His current net worth is about $56 billion.
  • Gates has recently announced that he will be reducing his involvement at Microsoft and will be devoting more time to his charity work.
  • He is currently having a building named after him at Carnegie Mellon University, called the Gates Building of Computer Science.
  • Gates is the current owner of the Codex Leicester — a 72-page collection of Leonardo da Vinci’s scientific writings. The writings are a mixture of observations on water properties, astronomy, and rocks and fossils. Gates puts the Codex on public display once a year in a different city around the world.
  • Bill Gates earns $250 every SECOND; that’s about $20 million a DAY and $7.8 billion a YEAR!
  • If he drops a thousand-dollar bill, he needn’t even bother to pick it up because in the four seconds it would take him to pick it up, he would’ve already earned it back.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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A Team with a Head Start

Motivational speaker Harry K. Jones has appeared all over North America addressing topics such as change, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork and time management.Every now and then I’m blessed with a rare “psychic tap on the shoulder” to remind me why I do what I do. I got another one of those reminders this past week.

I was invited to spend a half day with 200 staff members of the Saginaw Intermediate School District – Head Start Program in Michigan. It was their last day of the school year and, rather than requesting a more celebratory fare to wind down and relax after a long, challenging year, they chose to focus on enhancing teamwork! Under the circumstances, I originally found this content choice unusual. However, I was more than happy to facilitate their very business-like request.

Head Start is a term that most of us have heard over the years but most would struggle to actually define properly. Head Start is a national child development program for children from birth to age 5. Ambitious goals include (1) enhancing children’s physical, social, emotional and cognitive development; (2) enabling parents to be better caregivers and teachers to their children; and (3) helping parents meet their own goals, including economic independence.

Head Start was established in 1965 to help low-income families provide their children with developmentally appropriate education, health, and social services to better prepare them to achieve in school and society. Initially, Head Start served preschool children ages 3 to 5. Early Head Start (EHS) was created in 1994 to target the needs of pregnant women, infants and toddlers, thereby fostering positive development at even earlier stages. This fantastic program has served more than 18 million children and their families. Currently, there are more than 1,500 Head Start programs and 16,000 sites nationwide. Talk about a extraordinary calling, a massive responsibility and a gratifying undertaking!

It takes a very special person to successfully pursue such lofty goals, and I feel very fortunate to have met close to 200 very devoted people who certainly meet that description.

Upon the completion of my presentation, I was delighted to witness a very obvious IRONY surface throughout the auditorium. This entire audience spent the morning interacting, laughing, taking notes, asking questions, and obviously enjoying themselves and each other as they took more notes than I can remember a group taking in a very long time. This was indeed a very strong, proud, and productive team long before I arrived. They were already practicing the majority of the tools and strategies we discussed while openly accepting new approaches to existing challenges. They were so refreshing compared to the many groups we’ve worked with that truly needed a greater focus on teamwork but denied or ignored that obvious need. These folks were already very obviously operating as a dedicated “TEAM” and yet they hungered for more information and even greater opportunities to enhance their performance together. Very exhilarating!

I finished my portion of the program shortly before lunch. Two agenda items remained, and I must admit that both left me mesmerized as I watched from the back of the auditorium. Since their annual get-together last year, they’ve added close to 50 new staff members and wanted to introduce each by name and location. The first intro caught many off guard as they made the transition from program participants to aggressively vocal and supportive team members. However, they were very soon yelling, applauding, and cheering after each new introduction. At the conclusion of almost 50 introductions, one of the audience members raised her hand to make a request that brought a smile and an air of anticipation to everyone in the room. She simply pointed out that the very first introduction caught the majority of the room off guard, which resulted in that first new team member receiving less of a welcome than everyone else. She suggested the first intro be repeated. It was, and the room burst into applause and a standing ovation, which obviously thrilled the new team member. I’ve never seen anything like that. Most similar routines quickly fade into polite and redundant scattered applause after the first five or six introductions. Not so with this TEAM. Every new employee was made to feel very welcome, appreciated and supported.

After new employee recognition, each and every team member in the room was invited to the front of the room to receive a certificate of appreciation and a decorative key chain bearing the organization’s logo and motto. Here again is another ceremony that usually reaches obvious levels of boredom within minutes. This group stood up at the first offering and cheered, applauded, sang, whistled, yelled, and stomped their feet in support until every single presentation was completed. This demonstration of sincere support for everyone involved spoke volumes about the unique culture these fine folks have created and maintained. Their future success will grow as they continue to grow as a TEAM. The families they serve daily should be very grateful to have received their HEAD START from such a talented, dedicated, experienced TEAM of very special people.

I wish I could have filmed those closing moments to share with other clients. On the other hand, film would not have done them justice. Film couldn’t have captured the essence of this culture. You had to see it. You had to hear it. You had to feel it. This group truly has a HEAD START on most other teams. They are certainly to be commended, appreciated and applauded. They certainly made my day!

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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Fact-A-Day from Harry K. – June 19, 2007

Fact-A-Day from Harry K.In the spirit of C.A.N.I. (Continuous And Never-ending Improvement), here are this week’s new facts—one for each day of your coming week. Pass them on to others to keep the spirit alive or invite your friends and family to visit our blog where they can also view previous entries.

  • Seals can dive as deep as 1,000 feet.
  • Leonardo da Vinci figured out that the rings reveal the age of a tree.
  • Ulysses S. Grant many times smoked as many as 20 cigars a day. He died of throat cancer.
  • Each year, U.S. Airlines use more than 20 million, yes million, airsickness bags.
  • “Q” is the only letter of the alphabet that doesn’t occur in the name of any state.
  • When the Mayflower was no longer needed as a ship, it was taken apart and rebuilt as a barn.
  • It cost $7 million to build the Titanic and $200 million to make a film about it.

motivational speaker Harry K. JonesHarry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services.

Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management

For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

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