A number of years ago, I had the rare opportunity to deliver a keynote presentation in a beautiful resort hotel in Cancun. The CEO of the growing organization I spoke to insisted on introducing me himself to explain how we had met in Washington, D.C., and why he had invited me to speak to his staff.

During his brief introduction, he used a phrase that was obviously recognized by his entire team. He used the term BFO which I later learned was an acronym for “Blinding Flash of the Obvious.” Later in the evening, at my request during dinner, he defined the phrase for me as I had never heard it. Over the years I’ve heard a number of various definitions, but I’ve always preferred his straight-forward explanation.

“A BFO is something that is really very obvious. However, until you actually say it, see it and follow the logic of it … the inherent magic of it remains a buried treasure of potential for change.”

Here’s a perfect example: Walk into any bank or grocery store today and you’ll find a large number of high-tech, state-of-the-art check-out lanes fully equipped to service impatient customers navigating overflowing shopping carts. A further look will quickly reveal that BOTH registers are open and each have a very long line of disgruntled customers! Yes, of the 6 to 9 or more available registers, BOTH are open. It never fails! Regardless of the organization or the location … we find only two lanes open when many more are needed.

What’s the BFO? … OPEN LANE #3!

So obvious, so simple, so sad!

Every customer sees it! Why doesn’t the staff or management see it?

Over the years, I’ve heard dozens of reasons why those extra lanes aren’t open. However, I have yet to hear a single explanation that justifies the negative results which emerge in such a situation! I doubt if I will ever hear a suitable explanation to justify such a poor decision!

I’m certain you’ve experienced this aggravating frustration time and time again. You know how it feels. Now let me ask you a question: “What is YOUR Lane #3 scenario?” There’s a better than average chance that you have one … or more!

True … you may not have a register or a lane where you work. However, do you have a situation which causes the same anguish to those you serve? Maybe it’s:

• the way you answer the phone (or don’t).
• the difficulty in getting your customer in touch with the right person.
• the complexity of forms, applications, etc.
• packaging, shipping or handling challenges.
• advertising and/or marketing concerns.

Adapt a battle cry of “OPEN LANE #3″ and start searching for any BFOs you may have within your organization. Ask yourself what your customers may deem as frustrating as the need to “Open Lane #3.” Then take action to correct the situation. This should be an ongoing strategy in your quest to provide phenomenal customer service!

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

In today’s chaotic world, worry is the constant companion to a growing number of people. Conventional wisdom would indicate that little will change in the foreseeable future. In fact, if anything, the list of daily stressors which lead to worry continues to grow. Additions to that infamous list include health costs, financial concerns, finding work, terrorism, climate change, job-related stress, crime, time demands, food and gas prices, mortgages, etc.

Worry has been defined as follows: as a verb: to torment oneself with or suffer from disturbing thoughts; fret.

As a noun: a cause of uneasiness or anxiety; trouble.

I once heard worry described as “interest paid on trouble before it comes due.” Worry has become one of America’s worst enemies. Worry is like a rocking chair as it requires a lot of energy while getting you nowhere!

When you really think about it, it simply doesn’t make sense to worry. For years psychologists and other researchers have told us the following:

• Roughly 40% of what people worry about never happens.
• Nearly 30% has already happened and can’t be changed.
• 12% of our worries involve unfounded health concerns.
• 10% Are Petty Miscellaneous Worries!

That leaves only 8% of our worries that are real! Therefore, we are worrying 92% of the time for no good reason … and it’s killing us!

In the future, simply re-channel that 92% of your time and energy into focusing on the 8% of your worries which are real. You’ll quickly solve those few problems you’re worrying about, you’ll enjoy better health, longer life and become much more productive in every aspect of your life!

In short, if you’re not happy with your current situation in life … don’t worry, do something about it. Worry less and act more. Or, as Bobby McFerrin suggests: “Don’t Worry—Be Happy!”

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

Overwhelmed? Frustrated? Stressed? Fed Up? Stop complaining because that’s simply adding to the problem. Subliminally, you’re adding fuel to the fire by complaining without taking action.

As I watch the election results roll in, I’m amazed to say the least. If you were to ask people if they are unhappy with their current status, you would probably discover that 80% to 90% are tired of what’s been happening in this country. And, interestingly enough, the blame doesn’t fall entirely on one particular party. We seem to agree that we’re fed up with politicians from both sides of the aisle.

Here’s what I find baffling. As I watch the results flow into television stations across the nation, it looks as though 20% to 30% of the country will be making the decisions as to whom holds office in the coming years. If 8 or 9 people out of every 10 are fed up with the status quo, why is it that only 2 or 3 people out of every 10 are willing to vote in hopes of solving some of the problems? That doesn’t even make sense.

I’ve heard all of the excuses for not voting and even share the frustration of feeling as though my vote doesn’t count. Well, think about this. What are the alternatives if you should choose not to vote? I think you would agree that they are little or none.

I’m certainly not advocating a vote for a particular candidate or party. I’m suggesting that if you’re happy with the current direction your city, state, or nation is heading, get out and vote for the current candidate or party to make certain that direction isn’t deterred. If you aren’t satisfied with the way things are going, vote for those who will bring change.

The point is to GET INVOLVED! Stop complaining and do something about your concerns. And don’t stop with voting. Sign a petition. Attend meetings to support your beliefs. March. Rally. Write a letter. Join an organization that supports your concerns. Talk to others. Make a phone call. Knock on a door. Get educated on the issues. Educate others and get them to join you in your efforts. Do something!

Doing nothing will get you just that—NOTHING! Think for just a moment what could happen if the other 70% of those who are not showing up at the voting booth would do just a few of the things mentioned above. There would be enormous change for the better from coast to coast. Stop being part of the problem and start being part of the solution!

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

I’ve always been fascinated with the many benefits of being a “people-watcher.” I don’t know exactly when or why I first became enamored with the concept, but I certainly have learned a great deal as a result.

Maybe it’s because I’ve spent so many years frequenting airports all over North America. As a result of constantly changing flight schedules, you tend to have a great deal of time on your hands and very few choices available to fill that time. Thus … people-watching … which, by the way, soon becomes addicting.

Maybe it’s because, as a professional speaker, I’ve had the opportunity to attend thousands of large conferences over the decades. I always laugh at the fact that no one in my audience seems to realize that I’m looking at them at the same time they’re looking at me! And I have far more choices to look at than they do!

One of the numerous things I’ve learned by people-watching over the years is the fact that the majority of people today will believe anything simply because they read it in a newspaper, magazine or tabloid, see it on TV, hear it on the radio, or find it on the Internet! For some unexplainable reason, they feel that these sources are reliable and simply cannot be challenged. Why is that when most every day a news story, claim, photo, or rumor is proven to be false?

For instance, over the past week, I have received several e-mails from clients and readers sharing a very interesting story that they felt I might want to pass on … and for good reason. I’ve also seen this same article appear numerous times on Facebook and several blogs. For several reasons I found it interesting, informative, and entertaining. For those reasons, I’m going to share it with you today.

However, I feel obligated to point out that while the content of this story may contain a much-needed dose of realism for today’s youth and something that many of us have learned the hard way over the years … the background story is totally FALSE!

The following content was supposedly recently written and delivered to a high school graduation class by former Microsoft Chairman Bill Gates. Here are the facts:

• Bill Gates did not write or deliver these words of wisdom.
• They did not originate as a high school speech.
• They are not at all recent.

In fact, the very entertaining piece you are about to read is a somewhat abridged version of an original piece that was penned by author Charles J. Sykes. The full version was originally printed in the San Diego Union Tribune on September 19, 1996, and has appeared world wide in many publications since that time. Sykes is the author of Dumbing Down Our Kids, 50 Rules Kids Won’t Learn in School, and several other books.

This article, like so many others was drastically edited by person(s) unknown and began making the e-mail rounds under Bill Gates’ name in February of 2000 and is still, to this day, making those rounds—thanks to you!

The piece has been falsely attributed to others as well as Bill Gates, including the late science fiction writer, Kurt Vonnegut, Jr.

However, one cannot argue with the actual wisdom of the content. It strikes a familiar chord with most everyone who reads it. So enjoy …  And be certain to pass it on!

11 Rules Your Kids Did Not and Will Not Learn In School

Rule 1: Life is not fair—get used to it!

Rule 2: The world doesn’t care about your self-esteem. The world will expect you to accomplish something BEFORE you feel good about yourself.

Rule 3: You will NOT make $60,000 a year right out of high school. You won’t be a vice-president with a car phone until you earn both.

Rule 4: If you think your teacher is tough, wait till you get a boss.

Rule 5: Flipping burgers is not beneath your dignity. Your grandparents had a different word for burger flipping: they called it opportunity.

Rule 6: If you mess up, it’s not your parents’ fault, so don’t whine about your mistakes, learn from them.

Rule 7: Before you were born, your parents weren’t as boring as they are now. They got that way from paying your bills, cleaning your clothes and listening to you talk about how cool you thought you were. So before you save the rain forest from the parasites of your parent’s generation, try delousing the closet in your own room.

Rule 8: Your school may have done away with winners and losers, but life HAS NOT. In some schools, they have abolished failing grades, and they’ll give you as MANY TIMES as you want to get the right answer. This doesn’t bear the slightest resemblance to ANYTHING in real life.

Rule 9: Life is not divided into semesters. You don’t get summers off and very few employers are interested in helping you FIND YOURSELF. Do that on your own time.

Rule 10: Television is NOT real life. In real life people actually have to leave the coffee shop and go to jobs.

Rule 11: Be nice to nerds. Chances are you’ll end up working for one.

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

Yes, that’s a serious question. And there’s a good reason for asking it. Think about it. Consider your behavior every time you ride an elevator. I’ll bet you do the following just as I and millions of others do.

1. Push the button even though it’s already lit, indicating that others have pushed it before you. Do you think it’s going to get there faster by doing that?
2. When it arrives, you then enter the elevator and automatically turn and face the front.
3. You push the button of the floor you want—even if it’s already lit.
4. You avoid eye contact with any of the other passengers.
5. You probably fold your hands in front of you or behind you.
6. You focus on the small screen showing the passing floors.
7. Or you look straight ahead or at the floor.
8. You say nothing to anyone or, if you’re with a companion, you speak only in hushed tones.
9. When you get to your floor, you quickly exit the elevator and resume acting like an earthling.

Now my question is simple. Where did you learn to do that? Was it covered in grade school, middle school, or maybe high school? I don’t think it’s taught in college. Did, at some point in your young life, one or both of your parents sit you down for “THE” talk … you know, the “how to behave in an elevator talk”! Is it something you learned in the military or maybe a “job training program” at some point during your career? Or maybe it was much more simple than that.

Maybe there was a sign on the wall listing those behaviors. No, we know there’s never been a sign.

Obviously not. Our behavior is under the control of unwritten social rules, implicit norms, which govern appropriate elevator demeanor. Social norms are expectations shared by the members of a group about appropriate ways to behave in given situations.

And it’s not formal training by any stretch of the imagination. It’s not even openly acknowledged. Yet we’re manipulated like puppets on invisible strings and this unusual experience isn’t limited to an elevator. Consider how we act in a court room, in a hospital waiting room, in a library, attempting to board an airplane at the airport, in a laundromat, or in a restaurant. In each situation we mindlessly follow the dictates of group norms and situational forces.

Years ago there was a very popular family TV program called “Allen Funt’s Candid Camera.” In what might be his most ingenious stunt, “Face the Rear,” his staff rigged an elevator so that after an unsuspecting person enters, four Candid Camera staff members enter, and one by one they all face the rear. The doors close and then reopen; now revealing that the passenger had conformed and is now also facing the rear. Doors close and reopen, and everyone is facing sideways, and then face the other way. I’m sure you can guess the outcome.

Watch this short, but hilarious, video but pause before laughing too loud. Think about how many times, in each of the scenarios mentioned above, YOU have been manipulated like a puppet on a string!

Well, times are changing and norms are being replaced by new strategies in hopes that we can survive and thrive in today’s challenging and chaotic environment. It’s time to challenge norms, rethink current strategies, try different approaches, consider calculated risks, and expand comfort zones!

Why not start with the ELEVATOR? The next time you enter that “sacred square” consider one of the following behaviors to liven up the existence of those still connected to those invisible strings.

1. Greet everyone getting on the elevator with a warm handshake and ask them to call you Admiral.
2. Say “Ding!” at each floor.
3. Make explosion noises when anyone presses a button.
4. Stand silent and motionless in the corner, facing the wall, without getting off.
5. Whistle the first seven notes of “It’s a Small World” incessantly.
6. Crouch in one corner and growl menacingly at everyone who gets on.
7. Stare, grinning, at another passenger for a while, and then announce: “I’ve got new socks on!”
8. Read Green Eggs and Ham as though it were Shakespeare. Sound out every word!
9. When there is only one other person in the elevator, tap them on the shoulder and then pretend it wasn’t you.
10. As the elevator is going up, jump violently up and down, shouting, “Down! I said down, darn it!”
11. Announce in a demonic voice: “I must find a more suitable host body.”
12. Upon entering a full elevator, face the entire group and say: “I’ll bet you’re wondering why I called this meeting.”

Now that you’ve had some fun, focus on other situations in your life where you’ve been a victim of unwritten social rules or implicit norms. Re-frame, leave the path, make a difference, strive and thrive … and keep me posted!

Now excuse me as I gather my pogo stick, tripod, and snare drum … I have an elevator to catch!

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

One of my favorite sayings has always been: “It’s not what happens to you in life that really matters … it’s how you react to what happens to you that makes the difference!

As a business consultant, I see proof of this infinite “truth” every week! It has nothing to do with the industry I’m working with … the organization, product or service. It’s a “people” issue.

In working with clients, I have found that almost always we have determined that “the problem is never the problem—the response is the real problem!”

Consider the Gulf tragedy. Everyone talks about the problems the oil spill caused. Closer focus would reveal that the oil spill didn’t cause a fraction of the problems that the “response” to the oil spill caused … by BP, by FEMA, the Coast Guard, affected states, Washington, etc. Historians will document in great detail what we’re currently ignoring daily.

Consider your personal challenges with a simple re-frame. Forget what you once assessed to be a problem and focus, instead, on how you reacted or are currently reacting to that challenge. In doing so, you’ll find yourself focusing on action you can actually take to make a difference. Think about it. Try it. You now have a new weapon in your arsenal, a new strategy in your game plan, a new map for your journey to success!

Invest 2:10 to listen to Tom Peters, world-known author, speaker and consultant, summarize the importance of this concept.

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

It’s been a while since we shared obvious questions so we’re back with another 15, bringing our current total to 400! I’ve always received several notes wanting to know where the others can be found. Just go to the column on the right-hand side of this page and click on Is It Just Me? You’ll find the entire list posted there in groups of 15 to each posting.

By the way, if you have any additions to add to our list, please feel free to send them along to me.

• Wouldn’t it be ironic to choke on a lifesaver?
• Wouldn’t it be ironic to punch someone in the face with a bottle of Johnson’s No More Tears?
• If a cat chokes to death while eating a mouse, who killed who?
• If a pig loses its voice, is it dis”grunt”led?
• Why is everyone in such a hurry to get right up when they fall down?
• Did you ever notice that there are two political parties in America—the one you’re aligned with and the Know-nothing party?
• Have you noticed that there are only two emotions on an airplane: boredom and terror!
• Why do we press the start button to turn off the computer?
• Why must hailstones always be the size of something else?
• We have mileage, yardage, and footage. Why don’t we have inchage?
• Why do they say a football team is the “world champion” when they don’t play anybody outside the U.S.?
• Why do people constantly return to the refrigerator with hopes that something new to eat will have materialized?
• Is it legal to travel down a road in reverse, as long as you’re following the direction of the traffic?
• Are eyebrows considered facial hair?
• Why is it, that on those rare flights that arrive early, there’s always another plane at our gate making us sit on the tarmac forever?

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

Let me begin by stating that this is not a political article in any way. We don’t do politics here. It’s a lost cause and alienates 50% of those who read it, regardless of what we say. No need for that. This is an article on CHANGE because even though we all talk about change constantly, we seldom actually realize how fast and how much change occurs in our daily lives.

Think about these shocking facts:

• 100 years ago, none of the taxes listed below existed.
• Our nation was the most prosperous in the world.
• We had absolutely no national debt.
• Today our national debt is 12 trillion, 890 billion, 837 million 190 thousand, eighty three dollars and 39 cents!
• We add $4.16 billion per day to the above figure!
• We had the largest middle class in the world.
• Mom could stay home to raise the kids if she chose.

Do you think taxes are too high today? And I’m not talking about your payroll taxes alone. Don’t think your W-2—think what you’re actually paying. How many of these taxes apply to you? The Accounts Receivable Tax, Building Permit Tax, CDL License Tax, Cigarette Tax, Corporate Income Tax, Dog License Tax, Excise Taxes, Federal Income Tax, Federal Unemployment Tax (FUTA), Fishing License Tax, Food License Tax, Fuel Permit Tax, Gasoline Tax, Gross Receipts Tax, Hunting License Tax, Inheritance Tax, Inventory Tax, IRS Interest Charges, IRS Penalties (tax on top of tax), Liquor Tax, Luxury Taxes, Marriage License Tax, Medicare Tax, Personal Property Tax, Property Tax, Real Estate Tax, Service Charge Tax, Social Security Tax, Road Usage Tax, Sales Tax, Recreational Vehicle Tax, School Tax, State Income Tax, State Unemployment Tax (SUTA), Telephone Federal Excise Tax, Telephone Federal Universal Service Fee Tax, Telephone Federal, State and Local Surcharge Taxes, Telephone Minimum Usage Surcharge Tax, Telephone Recurring and Non-recurring Charges Tax, Telephone State and Local Tax, Telephone Usage Charge Tax, Utility Taxes, Vehicle License Registration Tax, Vehicle Sales Tax, Watercraft Registration Tax, Well Permit Tax, and Workers Compensation Tax … to name a few.

Well, if you’re complaining about all those taxes, you should be ashamed of yourself! You should be asking your politicians for even more taxes to pay! We seldom consider the wonderful benefits we enjoy as a result of those taxes. Let me share just one recent example before you call to thank your political representatives.

TWEETS FOREVER

The U.S. Library of Congress this week revealed it will archive every public tweet not flagged as private! According to a blog post from Twitter founder Biz Stone, more than 55 million tweets are broadcast each day by Twitter’s 105 million users, pushing the total of tweets tweeted into the billions.

That means every one of those tweets will be made available for all to see after six months. Twitter donated its entire archive to the Library of Congress. Careful what you tweet as those 140 character or less slices of life will now be around for eternity … cataloged at the oldest federal cultural institution and the country’s largest library.

Can you imagine the size and scope of this project? How many people will it take to establish and maintain an archive which grows by 55 million tweets a day? And who do you think is going to pay for that? That’s why we pay taxes. Remember that the next time you gather with friends, family and neighbors to browse the U.S. Library of Congress Tweet Archive.

Two closing thoughts:

1. Be very careful what you tweet. It’s now a matter of record … complete with your name and possible photo.
2. From time to time check out the following link to see how much our National Debt has grown since yesterday!

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

I’ve had the phenomenal pleasure of working with teachers and school officials at every level for several decades. I’ve lost count of the number of in-service presentations I’ve made over the years, and I’ve always been impressed by the fact that teachers love to continue learning themselves!

We’ve all had at least one special teacher in our lives that in some way made a difference in our lives … it may have seemed small at the time but as we reflect back to those formative years we’ve discovered that difference has been crucial. For me it was a particular teacher who daily encouraged me to read. The emphasis was on developing the love and appreciation of reading as opposed to what I read. He pointed out that content would change over the years, but my desire to read would never wane and would always be an asset. He was certainly on target. Reading has been instrumental in my career path, and I’ve tried to pass that critical advice on to as many children as I possibly could. My nine grandchildren have grown up thinking everyone had an in-home library!

Here are a few shocking facts you might want to pause and ponder when you get a moment.

1. There are close to 8 million teachers in the U.S. today educating our children from pre-kindergarten through high school levels!
2. These teachers spend more time with our children in one school day than we’re able to spend in an entire week! I’m not talking about being in the same building with our children … I’m talking about actual face-to-face interaction with those cherished treasures.
3. While educational costs continue to escalate tremendously, our teachers are grossly under-paid for the services they render today.

Have you considered the fact that you are placing the safety, well-being, education, and future of our children in the hands of these dedicated men and women? Today your child’s teacher is a hero:  a hero who pays for school supplies out of his/her own pocket … a hero who is building your child’s character and teaching him/her to make the right choices as he/she grows toward adulthood … a hero who is encouraging and preparing your child for a higher education.

We’re entrusting our most cherished possessions to our teacher’s today. Here’s an action plan that’s certainly worth pursuing: Simply take a moment to thank a teacher. Send an e-mail or hand-written letter expressing your appreciation for their dedicated efforts. Better yet, stop by the classroom and express your feelings face to face. They certainly deserve it and will whole-heartedly appreciate it!

Take a look at this short video and you may have a better understanding about the “Heart of a Teacher.”

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.

Sometimes I’m baffled by some of the most elementary trends I observe from day to day. It’s almost as though the more basic they become, the more difficult they are to understand. Ironically, some things seldom CHANGE.

For as long as I’ve been professionally keynoting and facilitating seminars, there has always been a demand for tips, tools, and strategies designed to assist both individuals and organizations to better adapt to the constant challenge of CHANGE.

As a result of that constant request, I created a seminar and keynote program that we’ve been sharing with clients all over North America, in a wide variety of industries, for the past 18 years now … “Productive Chaos: Riding the Wave of Change.” 

Throughout those years, we have never delivered that program content twice in the same way. The reason for that fact is simple. We update the content every single time we deliver the program, utilizing research from radio, television, books, magazines, the Internet, and personal interviews and experiences. We do that, in short, to insure that we walk the talk of constant change.

What mystifies me is why most everyone finds it so difficult and challenging to deal with change when we’ve been doing exactly that all our lives! We’ve known nothing but CHANGE and yet continue to struggle with coping with its consequences.

Take a look at this short video, “Change Is Good—You Go First” to enjoy 21 tips for dealing with this on-going challenge and its many implications!

If that’s not enough to do the job, give me a call. I’d be happy to spend an hour, a day, or a week with you and your staff discussing Productive Chaos!

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of motivational speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management.  For more information on Harry's presentations, please call 800-886-2MAX or fill out our contact form.