Great by Choice: Uncertainty, Chaos, and Luck—Why Some Thrive Despite Them All by Jim Collins and Morten T. Hansen He’s b-a-c-k-k-k-k-k! In 1994, he gave us Built to Last (Successful Habits of Visionary Companies), followed by the worldwide bestseller Good to Great (Why Some Companies Make the Leap … and Others Don’t). In 2009, it…
Inside Steve’s Brain by Leander Kahney I like the thought of looking into someone else’s brain … especially someone with the track record of Steve Jobs. The title intrigued me immediately. However, I think there are a few guidelines I should set for myself before I undertake such an enticing journey. I may very well…
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty by Harvey Thompson Here’s an interesting title … for a couple of reasons. The first reason, it’s a question currently being asked by a growing number of businesses across industries. The answers vary of course. I’ve heard a wide variety of responses ……
The Rowers’ Code: A Business Parable of How to Pull Together as a Team – and Win! by Marilyn Krichko with Jane Rollinson I’ve got to be honest here in saying that I struggled a bit when I first heard about a book that shared a rowing metaphor to present a simple actionable set of…
Army of Entrepreneurs: Create an Engaged and Empowered Workforce for Exceptional Business Growth by Jennifer Prosek I think you’re not only going to enjoy this book but will find it a tremendous asset as a Start Now—Get It Done—Step-by-Step Guidebook to transforming your organization, regardless of size, into a true Army of Entrepreneurs focused on…
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh For those of you who have read more than a few of the more than 200 book reviews I’ve written on our website, you know that I have a personal policy of never reviewing a bad book. I provide reviews to encourage our…
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles I don’t care if you work for a world-renowned Fortune 500 company or a small family-run business consisting of 6 employees … this 138-page book can have an enormous positive impact on every person in your organization and every customer you serve!…
The IT Handbook for Business: Managing Information Technology Support Costs by William C. Couie I must admit, I’m pretty sure that I wouldn’t have chosen this particular book if it hadn’t been recommended to me. Those who know me are aware of the fact that it took me two years to remember what IT stood…
“I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss First of all, you’ve got to love the title! I’ve always admired those authors who could immediately grab you with a title that would make you think or want to delve between those…