Words
of Wisdom on Customer Service
In developing our seminars and keynote
presentations, we are fortunate to run across many words of wisdom.
If you need a refreshing thought, idea, slogan, or profound nugget for
an upcoming meeting, presentation, or lunch room bulletin board, take
a look at the following words of wisdom on customer service.
Don't miss our other categories of Words
of Wisdom.
Random
Thoughts on Customer Service
Customer service is either good or bad. There is no in-between.
~ Anonymous
If you provide only 99% satisfaction, a million transactions
mean 10,000 unhappy customers!
~ Anonymous
If your departments don't communicate effectively with
each other, you can be certain they aren't communicating with your customers
either.
~ Anonymous
Response time should be measured in minutes, not hours.
~ Anonymous
There is less to fear from outside competition than from
inside inefficiency, discourtesy, and bad service!
~ Tom Peters
Today’s typical customer wants only two things:
1. Good feelings
2. Solutions to problems
~ Michael LeBoeuf, Ph.D., author
The quality of service is going to be a selling point
in a fickle environment where customers have more choices.
~ Rosabeth Moss Kanter
Harvard Business Review
It never ceases to amaze me that companies spend millions
to attract new customers (people they don’t know) and spend next
to nothing to keep the ones they’ve got! Seems to me the budgets
should be reversed!
~ Tom Peters
If you own the problem, you own the customer.
If you lose the problem, you lose the customer.
It’s just that simple.
~ Unknown
A major key to success of any business in today’s
competitive environment is to never lose sight of the fact that your number
one goal is to please your customers.
~ Edgar A. Falk, 1001 Ideas to Create Retail Excitement
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