AchieveMax, Inc. - Motivational Speakers, Custom-Designed Training, and Keynote Presentations

[Home] [About Us] [Motivational Speakers] [Top 10 Presentations] [Training and Seminars] [Keynote Presentations] [Clients] [Testimonials] [Blog] [Book Reviews] [Search] [Site Map] [Contact Us!]

Home Page

Contact Us

Call
800-886-2629
or fill out our
form for more information.

Follow Us

Follow us on Facebook.Follow us on Twitter.

Follow us on Google +Follow us on LinkedIn.

Join Our Newsletter

Enter E-mail Address:

 

Words of Wisdom on Customer Service

Our words of wisdom section has more than 35 categories of quotes, including topics such as change, customer service, leadership, motivation, teamwork, and time management.

If you're looking for more information on customer service, don't miss our Customer Service section with many articles on customer service as well as our customer service book reviews and recommended customer service books.

If you're looking for information on our custom-designed customer service seminars or keynote presentations, please view the following pages on our web site:

Customer service is either good or bad. There is no in-between.
~ Anonymous

If you provide only 99% satisfaction, a million transactions mean 10,000 unhappy customers!
~ Anonymous

If your departments don't communicate effectively with each other, you can be certain they aren't communicating with your customers either.
~ Anonymous

Response time should be measured in minutes, not hours.
~ Anonymous

There is less to fear from outside competition than from inside inefficiency, discourtesy, and bad service!
~ Tom Peters

Today's typical customer wants only two things:
1. Good feelings
2. Solutions to problems
~ Michael LeBoeuf, Ph.D., author

The quality of service is going to be a selling point in a fickle environment where customers have more choices.
~ Rosabeth Moss Kanter
Harvard Business Review

It never ceases to amaze me that companies spend millions to attract new customers (people they don't know) and spend next to nothing to keep the ones they've got! Seems to me the budgets should be reversed!
~ Tom Peters

If you own the problem, you own the customer.
If you lose the problem, you lose the customer.
It's just that simple.
~ Unknown

A major key to success of any business in today's competitive environment is to never lose sight of the fact that your number one goal is to please your customers.
~ Edgar A. Falk, 1001 Ideas to Create Retail Excitement

People expect good service but few are willing to give it.
~ Robert Gately, President of Campbell Corporation

Unless you have 100% customer satisfaction ... you must improve.
~ Horst Schulz, CEO of Capella Hotels

Customer service is not a department, it's an ATTITUDE!
~ Anonymous

Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of journey.
~ Leon Gorman, CEO of L.L.Bean

Sales without customer service is like stuffing money into a pocket full of holes.
~ David Tooman, professional speaker

A major key to success of any business in today's competitive environment is to never lose sight of the fact that your number one goal is to please your customers.
~ Edgar A. Falk, author

A complaint is a gift. Customer complaints are the schoolbooks from which we learn.
~ Anonymous

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers!
~ Ross Perot, founded EDS and Perot systems

Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
~ W. Edwards Deming, professor, author, lecturer, consultant, quality expert

It never ceases to amaze me that companies spend millions to attract new customers (people they don't know) and spend next to nothing to keep the ones they've got! Seems to me the budgets should be reversed!
~ Tom Peters

Do what you do so well that they will want to see it again and bring their friends.
~ Walt Disney

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
~ Chip Bell, founder of Chip Bell Consultant Group

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful!
~ Jeff Bezos, founder, President/CEO of Amazon.com

In the world of Internet customer service, it's important to remember your competitor is only one mouse click away!
~ Doug Warner, technologist

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
~ Jeff Bezos, founder, President, CEO, Chairman of the Board of Amazon.com

Know what your customers want most and what your company does best. Focus on where those two meet.
~ Kevin Stirtz, marketing expert

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
~ Donald Porter, Vice President of British Airways

The customer experience is the next competitive battleground!
~ Jerry Gregoire, CIO of Dell Computers

Being on par in terms of price and quality only gets you into the game. Service wins the game.
~ Tony Alessandra, Ph.D., author and speaker

You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied.
~ Jerry Fritz, motivational speaker

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
~ Mark Cuban, owner of Dallas Mavericks, Landmark Theaters and chairman of HDTV cable network

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
~ Kevin Stirtz, marketing expert

The longer you wait, the harder it is to produce outstanding customer service.
~ William H. Davidow, author

Custom-designed Training, Seminars, and Keynote Presentations

Customer Service Training or Keynote Presentation Information

Customer Service Articles and Book Reviews

 

Keynote and seminar speaker Harry K. Jones

Professional speaker Jeffrey W. Drake, Ph.D.

Marketing specialist Melanie L. Drake


The AchieveMax® team of professional speakers celebrates its 34th year in business in 2014.
Thank you to all our customers for allowing us to "Achieve the Maximum®" for their businesses and organizations.

For more information on our seminars and keynote presentations,
please call 800-886-2MAX or fill out our form.
Privacy Policy

Copyright © 1997-2014 AchieveMax®, Inc.