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Handling Difficult Situations
The AchieveMax® team has 28 Leadership
Modules. Clients may select from any or all of the five areas:
Clients usually begin by selecting modules from the Core Cluster. Then
they select modules from the next area or areas of greatest need. The
modules are tailored to the client's specific needs.
All seminar and keynote programs are customized to meet
your organization's needs. Our seminars can be scheduled for half-day,
full-day, or multiple-day sessions. Keynote presentations can be
scheduled according to your organization's needs. Please call us within the U.S. at 800-886-2MAX or send us an e-mail at
- Dealing with Change
Change is, and will continue to be, a constant
in today's organizations. It's obviously quite natural for people to
resist change and this factor must be dealt with if you are to insure
progress and success. This module examines why people resist change;
how that resistance affects the employee, the organization, and performance;
and how to overcome that resistance to make change a positive force
in the workplace.
- Confronting Issues with Managers and Peers
Confrontations are inevitable in today's organizational environment.
However, the negative aspect arises when a "win-lose" resolution
is achieved. This module provides a framework for producing "win-win"
solutions through a proven problem-solving approach. This skill is a
"must" for leaders who recognize the importance of dealing
with controversial issues that are negatively impacting productivity.
- Corrective Action Techniques
Corrective action is often mentally linked to
having to deal with a problem employee in a negative situation. Yet,
many cases which require corrective action may very well deal with an
exceptional employee in a very positive situation. The common denominator,
or course, is the simple fact that persistent, unproductive behavior
must be corrected as soon as possible for the benefit of everyone involved.
This module includes methods for taking prompt action to correct performance
problems in a very positive way.
- Dealing with Employee Complaints
Effective communication requires involvement by
both parties. The challenge in handling complaints comes in seeking
that balance between being open to honest criticism and becoming the
dumping ground for every problem in the organization. This module illustrates
how an effective leader deals with a complaint which reestablishes employee
confidence and satisfaction and still maintains performance standards
and leader-employee relationships.
- Conflict Management
The word "conflict" is usually viewed
in a negative context. Yet we know that people's value to an organization
is not in their sameness, but in their differences. Conflict is the
result of differences, not the cause of them. The question, of course,
is not "how do we eliminate conflict?" It's "how do we
manage it?" The skills presented in this module will help you when
you are a party to conflict, when those you manage are in conflict,
whenever you're a third party in conflict, or in working with other
individuals and groups.
- Confronting Emotional Behavior
Emotional behavior is the inevitable outcome of
a busy work environment. The occasional expression of emotional behavior
is not necessarily a negative thing except when it becomes so
amplified or recurs so often that it prevents people from dealing rationally
and productively with those around them. This program is designed to
help leaders deal effectively with what usually evolves into disruptive
behavior. It must be dealt with quickly and efficiently.