How Would You Move Mount Fuji?: Microsoft’s Cult of the Puzzle – How the World’s Smartest Companies Select the Most Creative Thinkers by William Poundstone For a number of reasons, today’s hiring managers from Wall Street to the Silicon Valley are totally restructuring their approach to interviewing job prospects. Few will admit it has anything…
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell Don’t panic. The author isn’t suggesting that you take his title literally. Hugging your customers, he says, has nothing to do with being touchy-feely around them and everything to do with offering them over-the-top service. His advice is hardly…
What Really Works: The 4+2 Formula for Sustained Business Success by William F. Joyce and Nitin Nohria If you watch television, read the newspaper and/or magazines, frequent the Internet, or simply move in any kind of a business circle, you must have, at one time or another, pondered the following: Why do some organizations consistently…
The Leadership Pill: The Missing Ingredient in Motivating People Today by Ken Blanchard and Marc Muchnick Here’s another volume for those of you anxious to add to your library of “mini-books.” Ken Blanchard, a veritable self-help book-writing machine, partners with co-author Marc Muchnick to create this 112-page parable that every leader will want to read…
Kmart’s Ten Deadly Sins: How Incompetence Tainted an American Icon by Marcia Layton Turner Here’s another book that was begging to be written. It probably would have surfaced much earlier if not for the fear of many authors that publishing too soon would result in the omission of who knows how many future bewildering tactics…
The Wal-Mart Decade: How a New Generation of Leaders Turned Sam Walton’s Legacy Into the World’s #1 Company by Robert Slater This book was destined for publication. It was simply a matter of when it would be written and by whom. In fact, I’m amazed that it wasn’t published long before this. Wal-Mart is so…
The Southwest Airlines Way by Jody Hoffer Gittell Over the years, several books and countless magazine and newspaper articles have been written about Southwest Airlines. Numerous MBA programs highlight the Southwest structure, its culture, its CEO, its low fares and other reasons as to why it is the bright spot in an otherwise dismally performing…
Never Fry Bacon in the Nude: And Other Lessons from the Quick and the Dead by Stone Payton Here we find another offering that falls into the category of “a title that grabs you and content that holds you!” You’ve got to admit that this title generates a visual that’s difficult to ignore. However, it…
The Leadership Challenge by James M. Kouzes and Barry Z. Posner How’s this for a long-range success formula? In 1987, two of the country’s premier leadership experts, James M. Kouzes and Barry Z. Posner, joined forces to produce what would become perhaps the most comprehensive field guide ever written for leaders. Later, in the 90s, the…