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  • Women-in-Business Books

    Women Count: A Guide to Changing the World

    ByHarry K. Jones December 27, 2010October 22, 2012

    Women Count: A Guide to Changing the World by Susan Bulkeley Butler with Bob Keefe It might be of interest to readers to know a little bit about this author in order to appreciate the expertise and experience behind the revealing content, case studies, and rallying cry to be found within these 135 pages. Susan…

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  • Project Management Books

    The Project Whisperer

    ByHarry K. Jones November 8, 2010May 23, 2024

    The Project Whisperer: Understanding the Human Part of the Gantt Chartby Pam Stanton This is the first time I’ve ever begun a book review with an apology. However, I feel I must. This book is about project management, and I’ve really never been a fan of this subject matter. In fact, when asked to write…

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  • Customer Service Books

    Earn Their Loyalty

    ByHarry K. Jones October 20, 2010October 22, 2012

    Earn Their Loyalty: Treating Customers and Employees Like People by Robert Brown, Ph.D. I truly enjoy storytelling as a means of learning new information, and I indeed respect any author who can do it well. In a mere 199 pages, Robert Brown has provided an intriguing story, great wisdom and has certainly done it well….

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  • Leadership Books

    The Little BIG Things

    ByHarry K. Jones October 12, 2010October 22, 2012

    The Little BIG Things: 163 Ways to Pursue Excellence by Tom Peters What do you say about this author/consultant/professional speaker? He falls into a somewhat unique category with other notables such as Bill Gates, Lee Iacocca, Jack Welch, Ted Turner and Donald Trump. They’re all successful businessmen and outspoken authors. They’re all well-educated, experienced, controversial, well-read,…

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  • Motivational and Self-Help Books

    There’s No Traffic on the Extra Mile

    ByHarry K. Jones September 17, 2010October 22, 2012

    There’s No Traffic on the Extra Mile: Lessons on the Road from Dreams to Destiny by Rickey Minor 192 pages Many people may not recognize the name Rickey Minor, but they’ve certainly been exposed to his talent, expertise, and influence. Rickey is the music director of American Idol and has served as music director for…

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  • Women-in-Business Books

    How Remarkable Women Lead

    ByHarry K. Jones August 25, 2010October 22, 2012

    How Remarkable Women Lead: The Breakthrough Model for Work and Life by Joanna Barsh and Susie Cranston Let me begin by warning you not to be taken in by the title: men have as much to learn from this book as women. In fact, I can think of a number of males in leadership roles…

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  • Decision-Making Books

    10-10-10: A Life-Transforming Idea

    ByHarry K. Jones June 23, 2010October 22, 2012

    10-10-10: A Life-Transforming Idea by Suzy Welch Prior to reviewing this transformative new approach to decision making, let me tell you a little bit about the author. Many know her as the wife of former GE CEO Jack Welch and co-author, with her husband, of the number one bestseller Winning. However, Suze Welch is a…

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  • Leadership Books

    How the Mighty Fall: And Why Some Companies Never Give In

    ByHarry K. Jones March 22, 2010October 22, 2012

    How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins In working with our clients from coast to coast, I’ve discovered an interesting insight concerning author Jim Collins. Those who know of his body of work fall into two distinct categories: Those who appreciate his research, admire his product and wait…

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  • Customer Service Books

    Who’s Your Gladys?

    ByHarry K. Jones March 8, 2010May 22, 2024

    Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fanby Marilyn Suttle and Lori Jo Vest I have more than 3,400 books in my personal library. It’s quite obvious I’ve read my share of what’s been offered in book stores over the years. For our book reviews section, I’ve written 201 reviews of…

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