301 Ways to Have Fun at Work by Dave Hemsath and Leslie Yerkes It’s quite obvious that any employee would like to have more fun at work. However, it’s a little more of a challenge to convince management that creating a fun atmosphere in the workplace can increase productivity and morale while having a positive effect…
A Whack on the Side of the Head: How You Can Be More Creative by Roger von Oech Although first published in the early ’80s, this masterpiece has been enhanced and revised three times to provide cutting-edge approaches to becoming more creative in both your business and personal lives. It’s back—and better than ever—with more bright…
The 12 Simple Secrets of Microsoft Management: How to Think and Act Like a Microsoft Manager and Take Your Company to the Top by David Thielen WAIT! Don’t skip this particular review because you lack interest in technology or maybe even despise Bill Gates. This book offers its readers a wealth of information, ideas, and…
Heads, You Win!: How the Best Companies Think-and How You Can Use Their Examples to Develop Critical Thinking Within Your Own Organization by Quinn Spitzer and Roe Evans Remember New Coke, The Walt Disney Company’s aborted theme park near the Manassas battlefield or AT&T’s acquisition of the NCR Corp? Were these merely the mistakes of individual…
Heart at Work by Jack Canfield and Jacqueline Miller This is a priceless, best-selling collection of inspirational stories about bringing back self-esteem to the workplace and creating a happier environment that ultimately leads to greater productivity and profit. Compiled by Jack Canfield, co-author of the best-selling Chicken Soup for the Soul series, and Jacqueline Miller, this…
1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner and Theodore Kinni You can now have the customer-service secrets of the world’s most successful businesses right at your fingertips. The authors spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and…
The Guru Guide: The Best Ideas of the Top Management Thinkers by Joseph Boyett and Jimmie Boyett Wouldn’t it be nice if you had the time to read all of the business books that hit the best-seller list? Well, if you’re striving to make your mark in the business world, you simply don’t have that kind…
Everyone a Leader: A Grassroots Model for the New Workplace by Horst Bergmann, Kathleen Hurson, and Darlene Russ-Eft For years now, AchieveMax® consultants, trainers, and speakers have promoted the idea that true leaders can and do emerge from every level of the organization. We have witnessed organizations that believe, promote, and benefit from this approach, and we…
Best Practices: Building Your Business with Customer Focused Solutions by Robert Hiebeler, Charles Ketteman, and Thomas B. Kelly What makes the world’s top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to…